Acura Of Lynnwood

Wow! I have never left a dealership service appointment with a smile on my face before, but Lynnwood Acura changed that. Took my ’05 RL in for an electrical problem and they fixed it for a very reasonable price. Sherry was super — kept me updated and was extremely helpful. Good job!

When you are buying your next car you better ask for Thoai Dang! The short story is, Thoai is honest, knowledgeable and respectful of your time. You don’t need to feel pressure when you’re not ready to go but once you are he will get you a great deal without to much of the back and forth stuff that a lot of dealers do. Even after your purchase you will still be a priority. Lastly he is just a cool guy!
The long story is,
I came in early in the afternoon to get a good idea of price expectation and to see if the car was something I would be interested in. Thoai was honest with me about what pricing I could expect and didn’t make me feel pressured to make a decision right. Instead he took the time to show me some used RDX since I would be leasing the car I wanted to know how they were valued after a few years, as well as the New one I was interested in. Since I didn’t have much time to test drive it on my first visit I told him I’d be back later that day. When I got back Thoai had the car out front and the keys in hand so we didn’t need to waste any time. After the test drive I knew which model I wanted and Thoai got me a great deal without wasting much time. I came back the next day to drop off my trade in’s keys and although Thoai was working on other things he still made time to say hello and show me around the dealership a little bit. The finance team was also easy to work with and only recommended products that made sense for me they were not just pushing high ticket items.

Getting our new car from Acura was the best decision! This dealership is so clean and we had a pretty decent time here. We made an appointment with our guy Thoai Dang and when we pulled into the lot, the car we wanted to look at was already parked out in front ready to drive. He is so efficient and saves you a lot of time. You know how long the process of buying a new car goes… He was such a great salesman! He helped us find the perfect SUV and even helped us get it down to the price that we could afford. He really knows how to get a good deal for you! Highly rev commend. Wish I would’ve bought an Acura instead of a Honda last year :(I will mostly likely go back there to get a second car!

Buying a car should be a great experience. My journey with Mike was a month long since I wasn’t sure that as an Acura ILX owner I would move to the bigger TLX. I have literally been to more then 15 other dealers and was considering other options then Acura. One thing I can tell is that during my 3 year lease I haven’t had any problems with my ILX and I was sure that getting another acura would keep the fixing problems away.
Ask for Mike if you go there. He did everything possible in order for me to get the best possible deal. In comparison with other sales people he’s always there, he’d always answer my calls even after the purchase and I always get good advices from him.
One negative thing that happened: They had a special on Memorial day — 3 years of oil change and service included with a new car. They told me that because we’ve been negotiating such a low price they were not able to give me that promo. Maybe I should have been more insistent but still I don’t think that’s fair and I would like to address that to the management. If you say you’re gonna do something then you will do it.
I love my new TLX, and I don’t regret buying this car. Great ride, gas mileage, comfortable and pretty spacious.
Mike and Ben, thanks for your help.

I’ve taken my TL here to diagnose a vibration issue. These guys suggested me to replace a couple of motor mounts and lower ball joints for $ 1400+tax. I performed the suggested services, but it didn’t solve my problem. In fact, it became even worse.
I took my car to an independent mechanic and he fixed this issue by replacing axles.
I should have come there in a first place instead of wasting my time on this joke of a dealer.
BTW they also tried to scam me for $ 1500 claiming that I have a severe oil leak and I need to reseal my oil pump ASAP. I haven’t seen any signs of oil leak anywhere, so that sounded ridiculous! Just to be safe, I took my car to another place and performed a dye test.
It showed no oil leaks at all.
I am not sure if these guys are incompetent or dishonest, but I would never trust them to service my car in either way!

it’s been almost 3 weeks since dealing with acura of lynnwood and they STILL haven’t resolved the issue about the warranty. I’ve been promised call backs EVERY. SINGLE. TIME. but they don’t even call you back! It’s annoying. I’ve spoke with BJ, Rob & Megan. I’ve called Megan 3 times today starting at 830 AM. Still no call back. I’m reporting them.
update 430 pm
I finally got a hold of someone & the conversation was not nice. Rob Robbins was rude and kept talking over me and wouldn’t let me talk. He lied to me. I called for an update and he tells me they are still awaiting info from me. Then I tell him everything you need I sent last week… then he changes his story and tells me that Megan submitted it. Nice try.
I highly recommend you to go to Acura of Seattle instead. This place is unbelievable. Rude staff.
Update 5 PM
So here’s an email thread between Rob & I this afternoon. If you read it. you can clearly see why this place gets a 1 star. Actually it doesn’t deserve a star. Robs unprofessionalism is absurd.
Mrs. Orcullo,
It would appear our phone connection was lost. As I promised you, here is an email that includes my supervisor.
When Megan told you that she had everything she needed finally, and would get your request to cancel turned in on Friday 4÷22÷2016. I’m sure she followed thru with it.
What you refused to hear me say was that it takes six to eight weeks from the time we get everything from you to get the refund to your lien holder.
I’m sorry that you feel it is best to call me a liar while we were on the phone, but that fixes nothing. Please feel free to come into the dealership and file your complaint
regarding my «lying».
I hope you have a wonderful day.
Rob Robbins
(425) 931‑1915
From: Kristine
Rob,
No, the connection was not lost. I hung up on you. You were very unprofessional and rude. I am waiting for a call from Brent. I called today in hoping to get an update regarding the cancellation. I called the office at 827 AM asking for Megan, the receptionist told me she wasn’t in yet. I called her cell phone and been playing phone tag with her. I call the office again and was told Megan is actually not in today, so I spoke with you. I asked you for an update and you said that it looks like you guys are still waiting for my signature to submit it. I, then told you that I’ve already sent all the information you guys need and that Megan even told me she got everything she need to request it. From her own words ’ I got the odometer reading from Bj’ She told me she was going to work on it and get back to me. (which she never did) She told me she was going to call me back after 6 PM last Friday, as she mentioned the office is busy from 10 – 6. Today is Wednesday that is why I called to get an update to see if it’s submitted. What you told me from the get go is that it hasn’t been requested. So yes, I was basically calling you liar because first you said you needed my signature then when I told you I faxed over my request via fax and should have everything you need. you told me it’s submitted. This company’s lack of communication is horrible and people should know about it.
i have dealing with you guys for almost three weeks. EVERY TIME… one of you guys promised me a call back and each time, I don’t get one. It’s very frustrating. Rob, yes I know… people gets days off too. just like everyone, what this team needs is communication, so if one is out for the day the other knows the situation.
I will not be filing a complaint through the dealership, but I did give you guys a review on Unilocal,Facebook and as well as the BBB.
From: Robert Robbins
K. Orcullo,
Thank you for taking time out of your busy day to criticize me. All input has been noted and I pledge to get better. Next time I will allow you to call me names and scream in my ear without interrupting you.
Thank you again for your continued support.
Robert Robbins
From: Kristine Orcullo
Rob,
I actually did not call you a liar. If you listened to me while we were conversing over the phone you would know. Also if you read my email you would know as well. Your story didn’t match up. is what I am saying… you actually asked me if i’m calling you a liar. I said well someone is. This is why you don’t talk over a customer.
From: Robert Robbins
Somebody’s not being honest. Here is your Unilocal review.
Rob Robbins was rude and kept talking over me and wouldn’t let me talk. He lied to me.
Rob
From: Kristine
Cause you did. you did lie to me, but I did not call you a liar. Are you seriously going to keep coming at me? Lynnwood needs a new finance manager cause you obviously can’t be professional and admit your wrongs. I thought Acura of Lynnwood got a new finance department cause the others wasn’t working out and this new team is supposed to be better. I guess not.

While many customers seem to have had horrible experiences here, we have always had an easy time working with Rick in the service department.
We actually wouldn’t come the extra 10 miles to see Rick, because we know we can trust him. Ask for him when you need your car serviced.

Where do I start? This place has exceeded my expectations every time I stop in. Today I dropped by for my free car wash and they did a spot on job. The icing on the cake was they even took the extra few minutes to tire dress the tires. If you want first class service this is the place for you!

I recently bought my 2013 used Acura MDX from Mike, he was excellent in helping me get my dream car. He was honest and helpful answering all my questions. Not only he helped me buy my car but with follow up calls and texts to see if I was happy with my purchase and also if I had any questions. I will definitely recommend Mike to anyone who have a plan to buy a car!!!

My recent purchase experience at this dealer was as great as I expected from beginning to the end.
Thanks to Thoai Dang and his sales manager Young Yu for their professional handling of sales process and taking time for me to make an informed decision for the important decision.
I would refer my friends and relatives who are interested in purchase or lease of Acura models to them.
I love my new TLX !!

This review is for Chris Castro at Acura of Lynnwood.
We just leased our fourth Acura from Chris Castro at Acura of Lynnwood. My wife and I generally trade in our lease every two years. Chris has gone above and beyond in helping us. He knows we are busy and he also knows our needs. He looks for the best deals and always calls us to let us know about them. He has gone as far as taking our order over the phone, and then delivering the car to us. I find him to be genuine, honest and a man of good character. When I heard that he had moved to Acura of Lynnwood from Acura of Seattle I naturally turned to Acura of Lynnwood and Chris to purchase my next Acura lease. If you are looking for a new Acura, I recommend you go to Acura of Lynnwood and talk to Chris Castro. He will take good care of you.

This review is for the service department.
I’ve taken my MDX in on several different occasions over the past few years & could not complain of the great service this department gives. They are quick & efficient, & always deliver as promise. They recommend what is needed but don’t push when you decline certain services. I really appreciate this. Front desk staff & cashier are always wonderful to work with.

Blown away! Mike Dargdor is by far the best sales guy I’ve dealt with. So kind, so patient, even when i started being short with him. I got blown away by his kindness. Thoai Dang helped me first and did amazing job as well. Will definitely be buying car from them again.

We bought our used Acura from Ben at Acura of Lynnwood and he was awesome! He even replied to text messages from other family members who had questions about the car I was looking to buy. He text us extra information quickly which was really appreciated. He wanted to help me with my Bluetooth phone connection and other tech stuff. He seemed authentically invested in lining up a car that was good for us. We bought the car contingent on body repair and the repair came back perfect. Highly recommend Ben! Also, the service depart was super nice, helpful, and prompt. Overall, couldn’t be happier with our purchase here. We’ve bought a lot of cars, and this place was so much better than previous purchase experiences.
Thank you BEN and the team at Acura of Lynnwood!

I received great customer service in the service department. I took my older MDX in for airbag replacement. Making the appointment was easy, and the facility was very nice. After initial inspection I was advise of several recall issues that needed to be addressed. They were able complete the work that same day. The free shuttle took me to the Alderwood mall and picked me up two hours later when my car was ready.
I toured the car lot while I was there as well. The salesman I spoke with was knowledgable and friendly. I made it clear that I was not looking to purchase a car for at least 6 months and he was still very helpful and willing to answer all my questions regarding the MDX and RDX. I will definitely go back when I’m ready to purchase.

They know how to squeeze money. No attention to customer. I was shopping for new 2016 RDX with Advance package. The MSRP is 44,340 and woha they set a market adjusted price and gave me a quote of 48,000 dollars. If you live in Bothell/​Everett area spend extra 20 mins and go to Acura of Bellevue, you will save thousands of dollars.
Worst experience with car buying.

Ran into some issues at Lynnwood Acura. Bought an Acura MDX with Tech package. The «Tech Package» is flawed and has known issues. The only communication we get is when we call. Overall the car is a nice car; however the technology drives us crazy as it has serious issues.
We pre-​purchased the service package only to find out it was non-​transferable and we are moving. Since we did not use any of it we expected to get a refund. We finally did get the refund however it required daily calls and a trip to the dealer to pick up a check, a check they continued to tell us was mailed and never was.
Just be ready, the sales process may be awesome, but if an issue pops up you will be dead to them.

Don’t go here.
They over-​value their used cars significantly, horrible communication between sales and finance, and poor customer service. Won’t go back. Too bad I can’t give negative stars.

I left three messages for someone to return my call to make an appointment to bring my car in for service. No one called me, and I had to call again. You’re not doing me a favor, I can take my car anywhere. But I choose Acura of Lynnwood because it’s so convenient.
On the plus side, when I came to pick my car up last night, they were more than helpful. A+ for that, but D– for your service team on returning phone calls. I’m very disappointed.

Terrible first (and last) service experience. This dealer doesn’t take responsibility for fixing errors or go the extra mile for customers like other dealers do.
Made an appointment to replace a key fob. The person on the phone couldn’t really tell me if they had it or not and only vague details about the cost, but assures me they can do it today. Fine, need to get it done, slot me into an appointment. Drive 45 mins to get there. Once I arrive the service advisor isn’t sure how much it’ll cost and spend 5 or 10 minutes trying to find out. Then he tells me they actually can’t program the key, it is too late in the day. So why did they accept the appointment? I ask about other options since I’m pretty handy with cars. He snarkily asks if I have a machine to program keys? Nope, I don’t.
Then he goes into a mini rant about how it isn’t his fault, some call center took the call and screwed up the appointment, I should have called the service advisors directly. Huh? There is only one service number, I called it, and expect whoever answers to setup my appointment correctly. I understand that mistakes happen, but I’m paying the dealer for service, and hold them responsible to fix errors when they happen instead of making excuses and pointing fingers.
I tell him I’m upset and ask him what they’ll do to make things right. Thinking — wash my car or cut the key for free. No dice! At this dealer the customer is always wrong, end of story.
By the way, called Bellevue Acura and they quoted the part and price right away, a very reasonable cost, and clearly explained what needed to happen to get the work done. Was in the middle of booking an appointment and they kindly reminded me the 520 bridge was out, maybe it would be more convenient to book another day rather than fight traffic? Now that’s service!