Town Line Service

Hands down the best place to take your car if you want friendly, quality service and fair pricing. I’ve been taking my car here for years and wouldn’t think of going anywhere else. Neither will my family and friends. We are all devoted Town Line customers.

I’m new to the Lynn area and needed a mechanic. I asked around and was told to go to Town Line from someone who’s lived here a while. I saw on Unilocal they had a 5 star rating and high praise so I tried it and I couldn’t be happier that I did. Honest, down to earth people with great prices. They’ve got an old school vibe to them that I love. The owner, Bob, returned all my phone calls and gave me options on what I wanted them to do with the truck based on prices. I love these guys. They definitely got a customer for as long as I’m in a 50 mile radius. I can’t recommend them highly enough.

Bob and his family are the best.
My mother, wife and I all use Town Line Service. The family owned business is honest and very reliable. They test and fix the problem promptly. But you would expect any mechanic to do the same.
But their moral obligation to treat the customer right sets them apart.
Bob tells you upfront what needs to be fixed and what can be addressed later. He doesn’t gouge the customer with ‘surprise’ work that adds onto the bill. So when you’re told something outside of the expected work NEEDS to be done, you can be sure that it was serious enough to merit immediate attention.
I will continue to use TLS for all of my repair needs. To go elsewhere would be foolish.

I found a used car in Lynn I wanted for my son. Before buying, I wanted a mechanic to take a look. But I didn’t know a good mechanic (maybe anywhere) but definitely not in Lynn. So I went to Unilocal and chose Town Line based on the other reviews, and boy am I pleased I did!
Bob gave the car a thorough going over, he initially said that maybe I should keep looking and find another one, but I said I really wanted the car. He then recommended the work that needed to be done. Which, surprisingly, was less than I asked for e.g. I suggested we replace the muffler and he said there was just no need ! in fact, several times he told me ‘don’t do that, its not necessary’. Have you ever had a garage do LESS work than you thought you needed?
This garage is old school. Honest family owners, two or more generations in, who actually want long term customers and try to save you a buck and keep your car safely on the road. As a result, they are busy, but they had my car ready exactly when they said they would. When you call, you will most often get voicemail, but he really does call you back as the voicemail says he will.
I had to join Unilocal to post this, my first review. But I felt I owed Bob.

I went to Town Line Service because of the excellent customer reviews on Unilocal.They kept my car all day to diagnose a humming sound that had been occurring for a few days and did not charge me anything. They test drove my car 15 minutes before closing and were professional in their recommendations without any pressure.
They are professional, very honest, and have excellent customer service — Bob returned my phone calls the same day.
I will be returning soon to fix this issue.

Friendly, trustworthy, and helpful — it doesn’t get any better than this! The proprietor, Bob, has saved me so much money since I started going there 10 years ago, I would never go anyplace else to have my car serviced! And his mother, Gracie, who still works there, always makes me smile!

These guys did a great job, fixed what was what was wrong with my car and nothing more. They didn’t jack up there rates by rounding to the nearest hour for a 5 minute job, and they didn’t find any other unrelated jobs that HAD to be done. They were very honest, I’d trust them to work on my car anytime.

I’ve used Town Line Service for many years. I remember walking into the service station and his mom always greeted me with a big smile. All the work he has performed on my car has been outstanding. His prices are fair and he is always honest and up front. I’ll never forget the day I walked into his shop and had a flat tire. He repaired it for me right away so that I wouldn’t have to wait. Now that is what I call excellent customer service!!!

My family has been taking their vehicles to Bobby (and his dad before him) for 30+ years. I wouldn’t take mine anywhere else because I know I can always count on them for honesty, solid repairs and fair prices. Unless it’s something under warranty, I don’t set foot into the dealership for my car, and there’s never been a problem they can’t fix. I have referred several friends, who all use them religiously now.

Honest, fair prices, excellent service, and extremely friendly.

These guys are seriously the most honest, trustworthy mechanics I have ever met. My grandparents and my parents all used them when I was growing up. I used to go to the Saturn dealership to get my car serviced but needed to find a new mechanic, and my mom suggested I check them out for myself. Bob was honest with me about what needed to be done now and what could wait, and the prices seemed very fair. It’s clear they are looking to make loyal and repeat customers out of new ones, and it worked for me. I’ll never take my car anywhere else.