Epstein Jay M, DMD

Jay is a great dentist. I have been a patient for more than 30 years. He takes great pride in his work and is a perfectionist about making a bite feel right or will work with patients on thoughtful options for treatments… not always going for the most expensive. His staff is great, hygienists are top notch. His practice is great for kids and adults. I highly recommend.

I’ve been a patient of Jay’s for 25 years. Quality work and super friendly staff. I highly recommend you make an appointment with Jay. You won’t be disappointed!

I have been going to this dentist for many years the attention to detail and excellent job performed by the hygienist Joy is the main reason I’ve stayed at this office she is an asset to the whole team there

I am a lifelong patient of Jay’s and am so thankful to have found such a warm, friendly and knowledgeable dentist. I am always anxious about getting dental work done, but Jay and his team have always made me feel comfortable and supported. I moved out of state 5 years ago, and still make the trip to Lynn for my dental care. I would highly recommend this practice!

Joy and Jay are the best team– for someone who gets nervous about getting my teeth cleaned and any dental work, they always make me feel extremely comfortable. I’ve been seeing both of them for most of my life. Despite moving, I will continue to fly back up north for dental care because of the excellent work that they do. The entire staff is extremely friendly, and has watched me grow up, so it’s always nice to get to catch up with them.

I have been a patient of Dr. Epstein all my life and he has been great! The office is very welcoming and I always enjoy seeing the hygienists that work at the office. He is very knowledgeable, comical, and approachable. The office is very clean and organized. I totally recommend his practice!

I had an excellent experience at Dr. Epstein’s office this morning, A warm and friendly greeting upon arrival. Familiar faces — staff stay here for a reason. Likely the same reason I am here today. The waiting room nice and sunny with lots of good magazines, etc. — even a fish. I didn’t have time to sit though because Cheryl Shkliew, «my hygienist», promptly escorted me back for my cleaning. I call her «my Cheryl» because I have been coming to her & this practice for 10+ years. Superior workmanship, great personality, above and beyond customer service… that is Cheryl. I leave the dental office with a smile — how many people can say that? So, now my husband comes too. And he loves it. Thanks Cheryl! Thanks Paula for your kind manner & detailed inspection! Thanks Jay! My teeth and gums feel like glass. I’ll be back for as long as you are there and I am here.

This guy is just the best!
Whenever I move to a new town, it’s always crucial to me to get a great doctor, mechanic, and dentist. Sometimes it takes a while… but I’m new to Boston’s North Shore, and I’m so grateful to have found this one — this practice is absolutely the best. Dr. Epstein is wise, funny, approachable, knowledgeable, and isn’t out to do more than is necessary — always critical with a dentist. Everyone in the office seems to enjoy being part of the team (Carol is great!) — and I have never had to wait more than a minute or two in the office.
It’s vital to me to have my dentistry needs well taken care of… and Jay Epstein is the best dentist I’ve ever had — bar none.
Absolute recommendation…

Been coming here for over 10 years, wont even consider going anywhere else. A+++++++++++++++++++++

Great office and staff never had anything but great visits, weather it’s for a cleaning or any other procedure I’ve had nothing but great service and would recommend them to anyone

As far as dentists go they are top notch. I’ve had lots of dental work done in my life (much of which started when I caught a baseball bat with my mouth many years ago), but Dr. Joseph at this practice has always taken care of my dental needs. From bonding, to whitening, and the semi-​annual cleanings, I’ve never had a bad experience. Dr. Joseph is enthusiastic and had a great chair-​side manner. The staff and hygienists are also phenomenal. Your teeth will feel brand new once they’ve been flossed and cleaned by Cheryl! Another thing that I like is that they are not pushy on additional services they offer. In the past (at other dentists) they were always trying to sell me on whitening, or some fancy toothbrush, etc. I would highly recommend them to anyone in the greater Boston area!

I’ve been a patient with Dr. Joseph for a year and half now. I have extensive dental needs and she is always available to help me out with my problems. I really appreciate the fact that she is always on time, and the front desk is always helpful with insurance questions. The goody bags after my cleanings always have a special brush for me to! Highly recommend

I have been a patient at Dr. Jay Epstein’s for over a year now, and I cannot say enough good things about this office. All of the staff are extremely personable, professional and helpful. The dental hygienists are excellent, they don’t stab you in the gums the entire time and they have a plethora of flavors for the tooth polishing stuff. After a very thorough cleaning and exam, my dentist, Dr. Joseph came in to review my x-​rays with me, discuss my oral health, and to answer all of my questions about next steps and the next visit. She was attentive, patient, friendly and knowledgeable. Basically, a great experience and one that my teeth and I highly recommend.

I was a patient here for several years until things became bad…
The good: the office environment is pretty casual and relaxing and the hygienists are very friendly and usually try to do a thorough job. Dr. Epstein himself was unfortunately never my dentist, but the few times he looked at my teeth, he was always very nice and came across as competent and polite.
The bad: every now and then, they will call and ask you to change your appointment in order to help out somebody else. This is fine and understandable. However, this past winter, after agreeing to change my appointment, my new appointment had to once again be re-​scheduled due to one of the many snow storms. This led to a long back and forth with me not being able to find a time that worked for me. I did not appreciate the «not our problem» attitude since I would have never had this problem in the first place had they not asked me to change my original appointment in order to help them out. After discussing in details what would work and what wouldn’t, they said they would make some calls and try to re-​arrange the schedule for me. I got a call back by the same person telling me how she worked her rear end off for me and was able to find a time. However, it was a slot that I had specifically told her I couldn’t do. Rather than explaining herself, she made it clear that she was expecting me to be thankful for getting me a slot in the first place.
After the whole fiasco and me telling them that I was all set with them, they actually still kept calling my wife asking her to come in (we both had appointments) and making hints about me as well. Reminded me of a car dealership whose sales people HAVE to call all customers who left without buying a vehicle.
The ugly: their staff seems to always include one young, relatively inexperienced dentist, who always seem to leave after a couple of years or so. In my 7 – 8 years as a patient, I went through 4 different dentists (not including fill ins and help by the more experienced dentists when needed). Every time one of the young ones left after a couple of years, I was given the «new intern». I would think that they would at least attempt to keep track of long time patients and at some point give them the opportunity to have someone like Dr. Epstein as their dentist. This is even more frustrating considering that the previous reviewer here was able to get him as a brand new patient.

I just went here, literally got back five minutes ago. He was wonderful. I was a little apprehensive about his youthful, exuberant character, but I think that was because I am so used to being around dried-​out dentists. He really went above and beyond. He explained things to me that nobody else would care about (e.g., how my teeth formed as a child that cause a deviation in my teeth that he noticed). He also fixed ridges that I hated and divets in the front of my teeth that are cosmetic problems only, pro bono, just because he had the time, I guess. Any who, my husband and I go there now, and I intend to stay. Currently, I have Delta Dental PPO, and he is an in-​network provider.

I have been a patient for the last 13 years and I think Jay is a great dentist and Cheryl a great hygienist and everybody in the office is extremely nice.

I’ve been a patient of Dr. Epsteins for 20 years. He’s the best DMD out there. He still takes the time to explain things to you and really care about your dental health.