Dunkin’ Donuts

I have had about enough with this Dunkin donuts… Every time I go to this particular Dunkin donuts there is ALWAYS something that gets messed up!!! And today I go and get turkey sausage wake up wrap, and plain bagel not toasted… The wake up wrap is mangled like who ever made it didn’t really care… And the bagel was just thrown in a bag, not wrapped up or anything and my sons hash browns are cold… so very disappointed that I have to leave this negative review… Totally not satisfied!!!

So. Where to start? For one, I’ve worked in customer service in some capacity for the majority of my working life. Never before have I seen such a blatant disregard for customers at the Walnut St location in Lynn. My fiancée and I were given our total and as I went to hand the employee (her name was Jill) my money, she waved me off and told me I could just «slide it» when I’m ready. While not necessarily offending in nature to assume someone is paying with a card, she still blew us off and we waited for another employee to cash us out. We ordered two iced coffees and two everything bagels. I specified that we’d like the cream cheese on the bagels. TWICE. Not a difficult order. The bagels were warm, but there was no cream cheese on them as asked for. Also, one of the coffees was made improperly. I have also worked fast food in the past. This is a job that a chimpanzee could do. If the employees can’t handle it being busy, then perhaps selling Avon or Mary Kay from home may be more their speed.

Ugggg. This place is always so hit or miss. I tend to go here because it has a drive-​thru and having a child, drive-thru’s make everything easier. They have recently hired some new staff that leaves something to be desired. I’m not quite sure when the change started happening, but it’s pretty dramatic. There are a few people that work there that always get your coffee right and are always pleasant. Obviously, this review is not about them. There is one person that works there in particular and I won’t go into much detail but I want to throttle her every time I see her. She has an attitude problem every time, has never smiled, she has made my coffee with sugar and it repeatedly, even though I can’t have sugar. When I return it, she gives me an attitude, like it’s my fault?! I have found myself going out of my way to not go here. I tried to go to the one on Western Avenue in Lynn, best staff. Just saying, test your coffee before you drive away. They tend to not make it right on a regular basis.

I wouldn’t usually leave a review for a Dunkin Donuts, because how complicated is it to walk in or drive thru and get coffee. But please be aware of what happened to me, and check your bank statements after visiting this location (or use cash).
I stopped by in the morning and purchased a sandwich and coffee for $ 5.70. My girlfriend stopped in on her way home in the afternoon and purchased a coffee for $ 2.86. I happened to be looking through my bank statement online and there were four charges to Dunkin Donuts, two for &5.70, and two for $ 2.86.
I decided to wait a day and see if they would all post to my account, and they did. When I brought my bank statement to the location and shared it with the manager, he was not concerned nor worried about correcting the situation.
Please double check your statements. Not that it will get you anywhere…