Roussos Air Conditioning

Contracted with Rousso’s Air Conditioning back in Sept 2014 to install a new high efficiency heat pump in a propetry I own. After reviewing the costs of different systems, we chose the Goodman 2-​stage 18 SEER 3-​ton heat pump, which we then had installed on October 16, 2014. The install when well with the exception of the installer adjusting the filter frame size to accommodate an odd-​sized filter and then mis-​measuring that filter size (by 3″ inches) so the initial supply of filters provide were useless. In the following months of usage, we found that this GOODMAN 2-​STAGE 18 SEER unit was MORE EXPENSIVE TO OPERATE than the old 10 SEER Ruud unit it replaced! Month after month, this unit has consistantly cost more to operate than the old unit, keeping in mind that the SEER rating on the new unit is 18 while the old unit is 10! We communicated with the own of Rousso’s AC at least 6 times over the months following the install, advising them that we were unhappy and dissatisfied with this new unit. Their responds, in writing, was «We will do what is right.» Now with 12 months of usage and many contacts with Rousso’s AC and Goodman Manufacturing, NOTHING HAS BEEN DONE!

Couldn’t be more pleased with the service we received. Woke up this morning to a non-​functioning AC and after a little online research called Roussos. The woman I dealt with on the phone was pleasant, courteous and professional. She scheduled my appointment for late morning early afternoon. 10:45 I received a call from the Ryan service technician who said he was nearby. He quickly diagnosed the burnt contacts and told me he had the part on his truck. After replacing the part he checked the entire system and told me we were good to go. Like the receptionist Ryan was pleasant, courteous and professional. From the time I called until we had a functioning AC again was less than 2 ½ hours. I strongly recommend Roussos. Kudos for this company.

DO NOT use this company your at your own risk they are over priced, they charged me $ 220.00 to install a 19.95 cent part that took 30 mins, when ask why so high all they could say was thats how we price things. Roussos have very questionable business practises. you;ve been warned ! more to come !

Rousso Air Conditioning is a wonderful service provider. Their technicians are professional and very competent. Their prices are fair especially over the long haul meaning they are by far the best value in this area. They are in the local Chamber of Commerce and the business is a very ethical person who can be trusted.