Cleveland Lighting

After seeing their ad in a local newspaper for a 75% sale I decided to check Cleveland Lighting out. When my GPS told me I had arrived I was confused. All I saw was Cleveland One, not a lighting store! After using my high beams I was able to faintly make out the unlit «lighting» portion of the store. Really Cleveland LIGHTING One??? You’re a lighting store and you can’t even keep your own sign lit! I immediately turned around and drove down the street to House of Lights. We bought a beautiful chandelier at full price and couldn’t be happier. I’m embarrassed for you Cleveland One…

I had a really bad experience here which I think other customers should be aware of.
1) Change in store policy where they won’t place an order without full payment up front. This was different than when I worked with them in the past, and different from the way most companies handle contractors and large institutions.
2) The salesperson I ordered from left while I was in the middle of a large project and no one else at the store knew about what we had agreed on. It took lots of unanswered emails and voicemails before I talked to someone else at the store who informed me of her departure.
3) Serious attitude from the new salesperson we worked with. When our order finally arrived I called her to say I’d be arriving in 20 minutes. We’d made a payment in full based on their invoice. Then she tacked on $ 40 freight charge which was never discussed and made a big deal about it. This after spending $ 5−6k this summer at their store and having a terrible experience because of the old sales rep leaving without anyone else there picking up her slack. Based on my experience if they’re willing to treat a large institution like this (where lots of repeat business usually comes from) they’d treat individual buyers even worse.
4) She said that they need more notice than 20 minutes for a pick up (no one had ever informed me of that) and that’s not how it worked in the past. Plus, most of the time nicer light stores deliver on-​site. Then we were unsure if everything would fit in one go and were told there would be a storage fee if I didn’t move all of it at once.
5) The warehouse guys loading the van also had bad manners and made me incredibly uncomfortable.
The amount of hidden fees, stress, and inconsistencies at this place is staggering. I will be very happy to take my business elsewhere from now on.

I purchased lighting for our new home from them and boy do I wish I hadn’t. Yes they have a huge selection of lightening, sadly though don’t stock most of it. This leads to my first complaint, charging retail prices AND passing freight charges to the customer without disclosing the information except for fine print on the receipt. Secondly, when we found a large scratch in our new fixture we received a very condescending attitude from the customer service staff upon calling and asking for an exchange. If it weren’t for the 25% restocking fee I’d return the merchandise and shop on-​line for a 25% discount including the shipping charges. So much for supporting local business.
Bottom line: Beautiful showroom — ugly customer service, hidden freight charges, and silly return policy. Shop elsewhere. unless the service changes if you are buying a $ 1,000 light for your bathroom…

I got much of my new lighting from this establishment. Reasonably friendly and helpful, and a fairly deep selection of lighting. Conveniently located on Mayfield — which is a plus. The lighting is on the expensive side, so only go to shop if you’re in the market for nicer lighting…