Burntwood Tavern

We had a yummy dinner and great service! We were seated immediately, drink orders taken within 5 minutes, very friendly waitstaff (thanks, Ashley), and dinner was hot and at the table 15 minutes after ordering. Loved their soft shell crab dinner options (limited time!).

Food good. Service terrible. 30 mins for water and and hour and half for our food. Waitress was poor at best.

After waiting 15 minutes at a ½ empty restaurant and no one even bringing us water, later. You’ll be out of business soon!

Pros: Amazing potatoes and shrimp tacos.
Wonderful décor inside!
Cons: Completely unwelcoming environment. Came in with a group of four, not welcomed at all. Servers seemed uninterested in working. Did not make for a good start.
Some food is very salty – way too much oil and salt, can hardly taste the food.

I absolutely love burntwood’s happy hour specials, but not from this location. After going to the chagrin falls and Solon locations multiple times, I decided to stop by the Lyndhurst location while I was in the area.
First thing– as we were walking in, two old people give my friends and I dirty looks and tell us to put pants on (we were wearing shorts because it was a nice spring day). Then when we got in we receive many looks from people who obviously thought we were peasants or something. Apparently you have to dress and look a certain way to be accepted by the regulars here
Second– happy hour is from 3 – 5. We got there at 440 but there was a 15 minute wait. I asked the host of we would be able to get the happy hour deal since we arrived in time and should have been seated in time. He looked at me and my friends and said «unfortunately not, by the time you get seated it will be over.» This was total bs and any place that wasn’t so uppity would have been fair about it. Again we were seen as peasants and unwelcome in the restaurant
Third– we told him we were leaving and to take us off the list because we really only wanted the half price apps (the normal prices are very expensive and not worth it), and he got so frustrated for no reason. As I was walking away I heard him say «at least we don’t have to deal with them anymore.» We again were judged based on how we looked and our age. Complete bs
Overall, this place has good food and the apps are a great deal during happy hour, but don’t go unless you are dressed to the nine if you want to be treated with respect. The other locations aren’t like that, but the people at this one definitely have big sticks up their butts and think they are better than everyone else. I highly recommend going to the chagrin falls or Solon ones instead if you can

At this place, I always get a good service and food. I ordered an Asiago Crusted Chicken Sandwich which was pretty awesome.

I can’t believe this location is still in business. They can’t get very basic orders right (see pic). Don’t waste your time or money at this place. Instead try J Alexander’s next door. This place is a joke.

One word awful! We went on a Wednesday night! Not that busy! The service was so bad! We had three different people serving us! I order the cedar plank salmon! It was the worst thing I have ever ate! DRIED UP I almost choked! This place is such a rip off save your money!

First time at this location. Server was warm and friendly. Service was really good. Food was awesome.

Joined some friends for dinner at Burntwood Tavern and was disappointed. The presentation of my plate was horrible. I ordered the chicken Madeira. The sauce and cheese where on the plate as it had run completely off the chicken breast and looked like it had been microwaved. The dish is $ 18 and it was not very good. With J Alexander next door and all the choices in the area, I was surprised that the food was not delicious. The food was really slow coming out too. We had gotten to the point where the server came pass the table at least four times with no food in site. Our dinner ended with the server screwing up the bills. My friend will now have to call the restaurant for a refund as she was charged for her bill and another guest bill. I was charged for another guest bill but my bill was corrected before I left. So you figure the food is nothing to write home about, they are slow, and our bills were screwed up. No real reason to go back.

Service from the hostess to the wait staff treated my Wife and I like we was royalty. Never had to ask for anything. Waitress was attentive without being intrusive. The food was fantastic as well. What a great way for Neto have my birthday dinner.

This is one of my Moms favorite places to eat so we took her for Xmas. I, however, want totally impressed.
The good: venue. The space is gorgeous, welcoming and warm. It was a great setting for a holiday lunch. Service was good too.
The better: apps & drinks. There are some very tasty choices. We had tots and zucchini fries. They had a couple of Xmas ales and an ok list of wines.
The not good: holy bananas my food was so salty I could barely eat it. I had roasted vegetables that were cooked perfectly but tasted like they were dunked in salt. It drew the water out of my mouth! I also ordered a burger but couldn’t much get the taste as it was salty as well.
It seemed no one else at the table had the same issue, maybe it was my dish in particular but it definitely makes me reluctant to go back next time we are up to visit.

The Wednesday half price drinks and appetizers are the best deal in town. I have sampled all of the appetizers and they have not disappointed. The calamari was some of the best I have had. Lightly breaded and very tender. I have not ordered an entrée.
The wait staff has always been courteous and attentive.

I had a great time! Food was good. Service was good. Drinks were great. Loved the smell of the real wood burning on the fire.
We made it in right before happy hour ended and got two quick rounds of drinks. I had a Moscow mule that was great (and in a copper mug! What a hipster I must be?) and a mojito. Both were very good. The second drink the ladies got was a bit strong but a highball of cranberry juice solved that.
We had their tater tots for a started and they were amazing. Loved the dipping sauce.
I had the burntwood burger as my main. Very good. Subbed the roasted veggies for the fries as I already had potatoes. They were probably the best roasted veggies I’ve had at a restaurant before.
The only complaint I could possibly level would be that our desserts took a bit long to arrive, but whatever. Not a big deal.

Appallingly bad service. A hummingbird would hang at a table longer than this crew. Won’t be back.

The worse service I’ve experienced in Cleveland. Full stop. Could barely get server to pay attention to us and then we had hosts/​hostesses harassing us to leave (even though our server had told us we were fine where we were). Never again. If this is how they treat paying customers…

:THE GOOD:
The building and atmosphere are awesome. Walked in and and they had a live band playing. It smells like a cozy fireplace. Décor was unique and rustic
The fries are very, very good.
My wife and I shared the chop salad. I recommend it.
:THE BAD:
My wife and I both ordered coffee and they both came out cold, were never refilled.
I ordered the burntwood burger medium well, and it came out barely rare. Obviously I sent it back and that took about 15 minutes. (To their credit they didn’t charge us for it.)
After the burger came out the 2^nd time it was cooked correctly, but was very bland. Bread was dry, burger had no flavor. I do not recommend this meal.
My wife ordered the chicken avocado flatbread. It came out kinda warm, but was completely too crumbly to pick up. Had to pick at it with a fork the whole time. Very average.
At one point our server left a beer glass from another party on our table as she was taking away some plates. Kinda gross.
If this place can ever get their food on the same level as their atmosphere they will be in business.

Both my co-​worker and I ordered the prime rib sandwich. Yeesh… big mistake. It made me physically ill to try to eat it. The manager happened to come by and ask how our meal was. I could not say it. I could not say it was fine. He even urged me to be truthful. I don’t think I explained it properly when I said the meat was gross because later he came by and told us he spoke with the kitchen about trimming the meat better and that prime rib is typically a fatty cut of meat. It wasn’t the fat, you want a little buttery fat to go with a prime rib sandwich, it makes it more delicious. It was the gristle, the huge amount of unchewable, nasty ass gristle. I tried to pick my way through it, but it was not possible. The horseradish sauce on the other hand was delicious as were the fries. And, they do have a great burger. The manager made my day by writing off the lunches. I would have been very sad to pay 12 bucks for food I did not eat. He also offered to have something else made for us but we were having to get back to work.
We’ve been to this place a couple of times with various results. I’m trying to give them a fair shake as they are newer and so damn close to work. The servers always seem to start out great, then go
they were introducing a new menu (meaning the prices have gone up, yay… not)

On Labor Day night, not many places are open so this was an excellent Unilocal find. There are apparently several Burntwood Taverns in the area, but this location hadn’t been listed on Unilocal yet. A great place, spacious, yet inviting. While the lot was filled with many cars, we were seated immediately, with no reservation.
My wife chose a steak salad, and I chose a Ceasar with a Margarita flatbread. All was great.
Angelina, our waitress, offered a great dessert presentation… we’ll have to go back on a future trip.
We like it.

I was overly optimistic about this restaurant because it just opened and thought it was a reopening of a previous restaurant that was located in that location.
I ordered the ribs, it came with fries and coleslaw. I expected more for the price; the ribs were way too dry and needed much more sauce, the fries were just mediocre. Overall, just a very disappointing experience; even TGIF has better ribs!
my companion had the wedge salad, it was edible but nothing to get excited about.
I do like the look and decorations of the restaurant but most likely won’t be returning for the food.