Trainland

ALL ABOARD!
This place is amazing! Wall to wall packed with nothing but trains… And real nice trains I might add. Though I’m not a big train buff I can appreciate great craftsmanship on some of these train sets/​cars. Trainland has them all & if they don’t have it they most likely have it in their other store in Brooklyn, Trainworld. Good thing the place isn’t too big because you can get lost at just looking at all they have on display. I didn’t have a problem with service at all, very informative & helpful guys that work there.
Walking into Trainland & seeing all this cool trains makes you feel like a kid again. Even though I don’t have a train collection, I’ll be back. Maybe to buy the Polar Express train set! Haha
By the way, this place was used in the shooting of the last Sopranos episode!

Just called this store to get some help. The guy who answered the phone was a sarcastic jerk and completely unhelpful. I told him that it was really unpleasant speaking to him and he clearly didn’t care. He contradicted himself several times for no other purpose than to be antagonistic.
I came away from this experience with no assistance or insight about trains. Looks like I will be making my purchase elsewhere.
I would avoid these guys like the plague.

I don’t know what that last reviewer is talking about? First of all, he made the purchase at the Brooklyn store and I don’t see his review there. Secondly, he expects an email to be read and replied to instantly that night after business hours before he returned the next day? Most businesses of any size don’t’ reply to emails within 24 hours, much less under that. Third, he should research the items first, not all items are perfect and this could be an expensive hobby. At the very least, if it’s such a big purchase for him, open it up at the counter during the purchase. No store can possibly be responsible to open each and every item and inspect the factory’s quality and «correct» it.
Anyway, sorry for the rant. It upset me that Trainland had only one review and that was it. Trainland has been around for ages and is a family business. I expected more reviews since it is the biggest train store, but I suppose the younger generations on the web still need to be shown the fun of model railroading. I have been coming here my whole life, first with my father, and now on my own. Even if you aren’t buying anything, it’s still amazing just to see the place and all they have in stock or setup. And you probably will end up buying at least a little bit of something, because with all that magic around you, you want to bring some home. Every purchase I’ve made here has been a great experience. They have these amazing working layouts, tons of trains and accessories in stock, and lots of hard-​to-​find items. But my personal favorite is all the vintage tin-​plate trains they have that you never see in other stores, only in personal collections.
I think anyone into model trains, near or far, should come here and leave some more reviews. This place is legendary and needs a more positive profile on Unilocal.I hope this place continues to do well, grows, and stays around forever because I always look forward to my visits here.

I purchased what I thought a new, mint condition Toy electric train set from a their Brooklyn store which proved defective out of the box. I wrote to the an email to which they never responded. Then called the next day and was told by the gentleman who answered the phone «all of the windows on this train particular model» are falling off.
1)This particular set cost almost $ 350.00, and I dont know any one who wants to spend this much money for defective merchandise,
2) This makes me wonder if they know that then why did they not correct the problem prior to selling them?
This leads me to believe they simply don’t care and are only interested in taking your money and knowingly sell factory seconds
I was also told that I could exchange them for a new set at a location in Long Island which was closer for me and on arrival was told they were not in stock.
W hen I asked for a simple refund I was told they don’t give refunds. When I purchased then I was told they could be returned for 10 days and exchanged for credit for 30 days. When I asked then do refund me in accordance with their so called policy They asked me if I had charged back my credit card several times to which I replied no and kept saying that if I did so they would press charges for fraud.
I have never encountered miserable customer service in a store that sells such high end merchandise, one that treats people as if they are convicted felons and humiliates its customers with interrogation tactics
In summary I suggest that if you want to purchase model railroad equipment you bring your hard earned dollars elsewhere