Avis Rent A Car

I am waiting to hear back from Corporate and will update if they correct my problem. I brought back my rental to this location. I put gas into the tank but it was cold (–25) in New York with windchill. I filled up between ¾ and a full tank. I was charged $ 41 dollars for less than ¼ of a tank. I was then told it was $ 8.49 a gallon. Gas is currently 1.89 here on Long Island. I CALLED CORPORATE AND THEY ARE LOOKING INTO THIS. IF YOU THINK PAYING OVER $ 8.49 A GALLON FOR GAS IS ACCEPTABLE… THIS IS THE PLACE FOR YOU

Just like everyone else said, avoid this place at all costs. The woman working there is pretty much useless. Upon entering she knew I came in, yet continued to eat a few more bites of her food before coming out. Also, when renting the car I presented my preferred card and then she stated that I need to show my work ID to get the discount when it clearly states what company I work for on the card. Came back a few days later to extend the rental, and no one was there with a sloppily handwritten note on the door saying «will be right back» with a cell number beneath it. Wasting my time.
When I came back to return the vehicle I didn’t have my work ID and she said in a tone that she would have to charge me the full rate, and that she told me twice to bring my ID in. So I had to waste more time going back home to get my ID to show the rental wench so I received the proper rate.
The car really wasn’t clean, there was some sort of residue in various spots on the dash etc, and the exterior wasn’t that spiffy either. Since I was going to have the car for two weeks, I took it home and tidied it up myself.
It’s really not that hard… get it together.

Zero stars if possible. Incredibly rude, condescending, and unhelpful.
I called to inquire different type of insurance. The rep who picked up the phone did not answer the questions. Instead, she kept complaining about an echo, and stated that I was «hurting her ear». I called my cousin; he didn’t hear any background noise. There seemed to be something wrong with her line — but she curtly and unsympathetically blamed it on me. When I called back, she straightly hung up on me. All my follow up calls were left unanswered and routed to voicemail.
When my cousin returned the rental car, she did not honor the terms my cousin was initially offered by the manager. Normally, when you return later than your specified time, you would be charged the much more expensive hourly rate. If you were more than say 2 hours late, you would be charged the full day’s price. My cousin was worried about NY traffic, so he negotiated with the manager before the rental. The manager assured my cousin that an hour or two would be forgiven. When my cousin went to return the car, however, the rep still charged him the full price in the manager’s absence, even though my cousin was only half an hour late. My cousin tried to reason with her and get her to honor the agreement. She insisted on her terms self-​righteously, treated my cousin like an idiot, and when we grieved, she simply took his money, threw him her manager’s card and walked away.
The rep’s attitude was atrocious: Not only did she not provide service or even make an attempt to solve customer’s problems, she was absolutely rude and careless. She treated customers as lesser beings that are a nuance to her. I could not fathom how Avis could tolerate such horrendous customer service. I would never rent from Avis or Budget again.

The gentleman I spoke to I ask him a question and he tells me what u want me to give you a car for free. He had a smart remark just to ask him a question and they are more expensive

Pretty horrendous customer service. Even as a preferred customer who rents from Avis frequently I’ve never experienced the lack of professionalism and courtesy that was provided at this location. The lady who works there has a «we have no cars despite you having a reservation, get over it» attitude. I’ve experienced it twice and now will no longer use this location. Cancelled my reservation and went to Massapequa location instead — 1000x better staff and the Avis service that I expect. With so many rival companies in proximity, no one needs to deal with that nonsense.

The only reason why I’m giving one start is because Unilocal is making me. I never wrote a review for a place before but I am making it my business to. And I wish I read the previous ones before. This place is a joke! I don’t know where to begin. I will begin with the service I was greeted with by Suzette the manger who has no managerial skills whatsoever. I was charge a hidden hundred dollar fee as soon as I walked into return the rental car parked on the lot the night before I was to bring the rental car back. Those were the first words out of Suzette’s mouth. «Is there a reason why you parked our car here last night it’s 100 dollars for parking overnight» in the nastiest why possible to say so. Shocked by this I stated no where did it state that in my contact or is it posted anywhere in the lot on in the dirty office. Long story short I was told to try and dispute the charges with my credit card company after I already told her to not put it on my card because I was going to pay cash and she already processed my card. Followed up by giving me the district manager Mark Smith telephone number whom he never even return my call back after telling me that those was his rules. I contact the corporate office and they told me they never heard of such fees. Making a complaint case out of it I was then told that the hundred dollar additional fee was for clean man that cigarette ashes out of the vehicle which I’ve never smoking a Day in my life. I did get a email from Mark stayed in that the hundred dollar fee with the tow the car that was left in the same exact spot. So what he was emailing me and what corporate was emailing me was contradicted each other. So either way if they trying to scam me for 100 dollars just for parking. Worst establishment ever! Now in the process of suing.

The customer service in this place is horrible. While standing in line, one of the staff answered the phone. Apparently someone on their way there was lost. The man raised his voice at the woman, Miss I just gave you the address. I didn’t say nothing about PC Richards. His tone was harsh. Then the woman helping or attempting to help me barely made any eye contact. I had an issue wth my reservation and she made no attempt at helping me resolve it. I canceled my reservation and made another reservation with a different company. I would never use or recommend this place. Another renter went to pick up their car and there was a nail in the tire. Do they even check the cars before they go out?

avoid this place at any cost. worst customer service ever. returned a car 8 minutes late, had the audacity to charge me $ 75.00 late fee saying that i actually reached at the counter 20 minutes late. basically trying to say that even if they have 1000 people ahead of you in the line, your return time is when you reach up to the counter. and yeah to add insult to injury they have zero grace period. oh yeah and by the way, i am a preferred customer with wizard number and all… i dread at the thought of how they would treat a non-​preferred customer… definitely lost my business

The Avis agent apologized to my boyfriend for the confusion, when I told him I gave up — and had him call Avis instead. The agent allowed him to renew the rental. So yet again… a week later I call to renew the car rental once more… the same man has amnesia and tells me Geico has to call because it’s a claim. I explained to him that his story changes everytime I call… he said no, it’s policy. I hung up. I will never, ever, ever deal with this place again. It’s a travesty how they treat people.

This place has the worst customer service I have ever experienced. I tried to exchange a car with expired tags and was treated with a high level of disrespect. This location and its employees tarnish the Avis brand.