Pinch A Penny

I always speak to David. He’s the best. He is always friendly and willing to talk to me as long as I need him to. This store has been part of the very tight knit Lutz community for years and I won’t use anyone else. There is a big difference in service between these guys and the other stores.

This location is great. I’ve switched to this one because all of the employees I’ve dealt with have been extremely helpful. If there’s a sale and you forget your coupon they’ll scan one they have at the register without you having to ask. They never try to oversell anything either. This is why I love this location. Good job Y’all!

My family has used this company for pool maintenance service for the last 2 years. The service was not consistent and providing constructive feedback or getting answers to questions ignored. Always followed their advice for purchasing supplies, but within the last year the attitude of staff and quality of work diminished sigificantly (e.g., leaving chlorine tabs out open in lanai, poor maintance, and the most recent visit the screen door opened and propped and all the cleaner hoses disconnected and left on cement. No reciept to confirm they had visited. This action of removung hoses made cleaner stuck in one spot. No note no call no acknowledged –my wife called me and when i returned from busimess trip had to get replacement hoses in the evening. Not an issue if informed that parts need to be replaced not just pulled out and left on ground. We have always felt to have success should be able to communicate constructive and positive feedback. Especially to service staff coming in our property. Our family put effort into appreciating the work of tech staff by providing notes of appreciation, gift cards and tips to staff who took pride in their work. If the management feels this is too intrusive and doesn’t feel obligated to address concerns without becoming defensive then this is not a company we want to partner with. Beware and inspect your pool area after visits! Bad business practices. DLC

Soooo, this is the place to go for straight answers without any punches. Jessica and Kim are just wonderful at sharing what they know with us less know peeps. When I follow their instructions things go right. When I do not, it ultimately means more more mire work for me. Translates into less time immersed in our liquid lounge.