Cracker Barrel Old Country Store

Poorly manage. Our waitress is never around, we only see her twice, that’s when she brought the food to us and after flagging her to come so we can pay and leave. The manager finally showed up to address our complaint about the food, our pouch eggs we ordered soft and they gave us almost hard boiled eggs. He really didn’t do nothing about it to correct it except apologizing that he was so busy taking care of other problem. Like our complaints is not that important.

Stopped Sunday for breakfast, in town for graduation. The order bought out was nothing like I ordered. The manager tried to get me to take it anyway. They remade my order, but the eggs were cold. Sorry restaurant, never will I return when I go back to visit.

I dined here with my parents. Our waiter, Krystal, was wonderful! We all had breakfast and it was served to our desire. Our coffee and water was replenished quickly and the food arrived within 10 minutes. I recommend this cracker barrel!

I’ve only ever eaten at this Lufkin CB… So I don’t have any to compare it too. I’ve now tried it three times. I love the gift shop but haven’t been impressed with anything else. Granted, I usually get a healthy breakfast of turkey bacon and egg beaters or egg whites… And I was telling someone that I wasn’t impressed, to which they said, «well Cracker Barrell isn’t known for healthy food.» Which is probably right; Ok, so I gave it the benefit of the doubt. Tonight however, we took our in laws there for a Birthday dinner, and all the food looked either frozen or like something you could get at a school lunch cafeteria. The chicken fried steak was obviously frozen and came with powdered gummy gravy, same for hamburger patties that looked like they had been cut out with a cookie cutter… and the Mac and cheese was burnt; my nephew wouldn’t eat it because of the black gunk in it.
Go buy yourself a TV dinner and you’ll eat better food than this. But, I know lots of people who rave about it… I’m just not going to be one of them.

Great food, best I’ve ever had at a Cracker Barrel. Grits though we’re not good. Service was very friendly and modern. This town is very open minded for a East Texas town. Service was great with the exception of what was on what check, but all the right food came out with near perfection. Double check those receipts.

This place has the worst wait staff ever. Brought out half of what we ordered and kept saying just a few more minutes on the rest. After 30 minutes they never brought what we ordered and still tried to give us a bill for what we never received. I dont recommend this place to anyone. Myself and my family will never go there again.

I have always had an awesome waiter or waitress while eating here and the food is really good! It’s sad to see this restaurant get terrible reviews because I’ve never had an issue.

I came with a party of 5 including myself on 7÷18÷15. We were immediately greeted by the hostess who seated us.
Our waitress, Ashley G. came by and got our drink orders. She gave us plenty of time to look through their endless options of breakfast food on their menu.
We came to the conclusion of ordering two sunrise samplers with the substitution of toast instead of grits, a strawberry french toast breakfast, and a kid’s meal grilled cheese.
When our waitress took our order, she repeated the orders to make sure everything was right. So when she did that, I expected our orders to come out the way we ordered it.
Well, when we got our food, A LOT of things were missing from our orders. (We know that most of the time, the waitress would inform us if some of the items are not ready yet and they are coming out. so we expected that. Mind you.) But that did not happen. She just put down the plates and we were waiting for her to tell us about the rest of the items. Nope!!!
So our sunrise samplers according to the menu includes:
Two Eggs* cooked to order with Grits
Sawmill Gravy and Homemade Buttermilk Biscuits
Served with Fried Apples, Hashbrown Casserole and a sampling of Smoked Sausage, Country Ham and Thick-​Sliced Bacon.
As mentioned above, we substituted one of the grits for toast. For that particular plate, it looked like they placed the smoked sausage on the plate and then took it off. You can see the grease imprint on the plate. We also didn’t get the fried apples, hash brown casseroles or the toast. We had to ask and remind our waitress many times until we got it. When she brought out the hash browns, one of them were burnt and she apologized for it being burnt and set it down. She told us that she didn’t want to argue with the cooks anymore and she didn’t know why they took the smoked sausage away from the plate. She then gave us our check as if she didn’t want to deal with us anymore.
As for the kid’s meal, it includes two sides. We got coleslaw and mash potatoes. The coleslaw never came out. We had to ask for that as well. The waitress told us that it needed to be made since they are out. So we decided to wait for it. I think it was the manager (he wore a blue button up) who came to our table to see how we were doing. We asked about the coleslaw status and he came back and got it quickly along with napkins and tabasco of which we were also waiting for. We mentioned to him how our waitress told us that it would of been a while for it to be made. He gave us a confused look as if it was never out in the first place.
Then our waitress came back to our table and was surprised that we got the coleslaw! I’m not sure if Ashley was just having a bad day with everyone or it was the cooks. but it was not her day at all. Before leaving, we asked her for some to go containers. except we waited at least 10 minutes before we asked a different waitress for them who got them immediately. What’s going on!!! She seemed like she was spreading herself thin with just us and another table.
Sad and disappointed with this experience especially since we raved about this place to our family since it was their first time. They said they wouldn’t want to come back after this experience.

Once again, we are treated to a mediocre meal and poor service. There is no need to bring the check within minutes of our food. We would have liked dessert, but didn’t feel like waiting for a corrected check. How about asking if we are done before bringing the check? It wasn’t busy, there wasn’t anyone waiting on tables. Lufkin’s Cracker Barrel is easily the worst I’ve been to.

Food has always been consistently good. Meatloaf, dumplings, fried catfish, chef salads. All really taste like home cooking.
Service can be a hit or miss but most of the time is good.
Breakfast is served all day and good also! Love the country store too!

No wait, food was awesome. Our waitress refilled my tea about seven times. I’m hard to please but Crystal rocked it. My first impression was very good. We will definitely be there a few Sunday’s a month.

I have eaten at several locations across the country. Most of the time you get good food and service.
This Lufkin location failed to meet their standard for service.
1) My drink stayed empty my entire meal
2) The meal should have come with three sides. Only two made it to the table and no waitress could be found
Once all this was pointed out they wanted to send the third side with us as a to go, yea right!
I would give this location ½ star if it was available

Poor service, wrong food brought to the table 4 times, didn’t even eat my meal because I got sick from the hair in my 2tsp. Of mashed potatoes. When we left the waitress gave us the wrong ticket… then never even noticed NONE of my food was eaten. Management didn’t seem to care, I won’t be back to this particular restaurant. Chicken tenders were under done and mashed potatoes watery. I’ve never had this happen at any other cracker barrel… so disappointed. …was excited to have this one close to my home… I won’t be back.

A Cracker Barrel is the same no matter where you are. From California to Florida, if you’ve been to one, you’ve been to them all.
As far as cuisine, Cracker Barrel really specializes in «comfort food» of the southern variety. Grits, chicken fried steak, that kind of stuff. If you stick to that kind of thing, you’ll be OK, but don’t expect to be impressed with anythign on the menu. It’s all from a can and frozen. They serve breakfast all day, but honestly every breakfast I’ve had at CB has sucked. The eggs aren’t good, the pork chops and ham steaks are cheap cuts of meat. Since there aren’t that many options in Lufkin I have to make do, but I’d rather not.
There’s always a ton of people here. People also love the gift shop in front. Cheap and tacky sells well, I suppose.