I ended up here on a whim after destroying my battery trying to get my little car up a snowy hill near Okemo. They had to run into town to get the right battery for me, but they were super fast and all at the very end of the day in a crazy snow storm. The head guy was incredibly nice but also totally honest. I watched him deal with a few different customers while I was waiting and was impressed not only by how many he new by name, but also the general extent of his knowledge on the details of each car and his inside out knowledge of the different issues and options. I would consider moving to Ludlow just to have this man as my regular mechanic. It is a little bit tucked back from the road and not a ton of signage, but worth it if you need someone in the area.