Sears Auto Center

If I could give the Sears Auto center a lower rating I would. Probably will never buy from Sears again, purchased 4 tires and scheduled appt for next day. I show up on time and the order has not gone through. They say to call customer service, customer service says tires will be shipped from manufacturer, never mind the fact that store has them in stock. My acct was charged, even though customer service says that they will refund my money. I pay for them again, over $ 1,000 for both orders. Center tells me that they are swamped and can’t see me until 2 days later. Never mind that the only vehicle in the shop is a Sears can, so I waited for hours until they completed the job.

My dad and I just left the Sears and have mixed feelings. The people at Sears were incredibly nice and saw to the car immediately and quickly discovered what the issue was (a separated belt in the right front tire). They offered to order us a new tire from their supplier (another company) which was supposed to take 1 – 2 hours to arrive then replace it for us. However, 4.5 hours later the tire still had not arrived. Turns out the supplier with the tire had decided it wasn’t worth their effort to get us a tire until 2pm when we ordered the tire at 8:30am. There are a bunch of events going on in Lubbock and my dad and I haven’t been able to find a hotel for the night, thus we ended up leaving the Sears to take the car to a neighboring Goodyear. I hate having to doc a star from the Sears because they were so nice and helpful, but if their manufacturer doesn’t deliver in a reasonable manner then we had no choice but to take our car elsewhere. Hopefully the supplier will get it’s act in gear and then the Sears would have a full 5 stars.

These guys are honest… I believed I had a more expensive problem but they isolated it to something less costly. My repair experiences usually go the other way. Thank you Andrew… I had a very good experience.