Safelite AutoGlass

**Update
I originally gave Safelite a 1 star rating following a rather unpleasant experience which I detailed below. However, my dissatisfaction with the service I originally received has been far outweighed by the terrific customer service Safelite has since provided me.
I was not expecting satisfaction when I made a second attempt at asking Safelite to address the spreading damage to my windshield following their first repair. To my surprise, the manager of this location and his excellent staff listened to my concerns and offered to make it right. Rather than making a second attempt at repairing the spreading crack in my windshield, they arranged to replace the windshield at their cost and ensured that their most experienced professional did the job. The windshield replacement was done at my convenience by their mobile unit and the replacement looks flawless. I am now a very satisfied customer.
It is an unfortunate fact of life that sometimes things just don’t go right. Sometimes professionals have bad days and their services are are flawed. At those times, it is how they respond to customer complaints that can make all the difference. To err is to be human, to provide excellent customer service is divine. Safelite has provided excellent customer service and ensured that I will continue to use them in the future.
I can now highly recommend this location to anyone in need of windshield repair.
Original Post — Gave 1 Star
«Save yourself the headache and either find a reputable company in Lubbock or buy a kit and fix any chips yourself. Their „technicians“ are likely to cause more damage.
I had a bullseye chip the size of a dime in my windshield. My insurance company arranged for this Safelite location to send a mobile unit to the parking lot of my employment to repair the chip. The „technician“ told me this was her last windshield repair job ever and proceeded to tell me about her family life and legal problems. I should have asked her to step away from my vehicle right then.
The girl told me there was a very slight risk of the windshield cracking more. She then cracked the windshield into a 4 inch batwing which is right in my eye line in front of the driver’s seat. It doesn’t even look repaired. She said it would not spread any more, but I have serious doubts. She then said I could call her boss once she reported the additional damage and he would reduce the cost of my $ 249 deductible by $ 99 to replace the windshield. When I had my insurance company call to arrange to either have another Safelite „professional“ come to re-​repair the new damage caused by their rep or replace the whole windshield, I was told that the girl did not report the damage she caused to her boss and that I would have to pay the full deductible. I also found a scratch on the hood of my car from her equipment. I could not be less satisfied with this company.
I have since researched the customer reviews for Safelite and have discovered they have a terrible customer service record and rarely, if ever, do they accept responsibility for damage caused by their staff. I would lose time and money taking them to small claims court to recoup the costs of the damages to my vehicle caused by their negligence. I’m betting that is the business model they count on. As a consumer, you have the a choice of where and how to spend your hard earned money. I implore you to spend it with a company who will take care of your costly investment. Safelite is not such a company. Good luck.»