Baymont Inn And Suites Lubbock

Wish I could give this place 0 stars. DO NOT STAY HERE!!! BE WARNED!!! This place is absolutely disgusting. You walk in and feel as if the rooms haven’t been clean since the 1900’s. The maids walk around and make a bunch of noise. The walls are paper thin, we could hear the conversations in the next room verbatim. I felt so nasty being here, we went to the front desk in the morning and asked to switch to a different room hoping it was just our room. NO. We got into the other room and it was Nasty as well. We were walking by the maids area, and all the new clean towels were on the ground, and all of the pillows were on the ground too. The guy working the front desk was so rude to my fiancé and I cannot even begin to tell you how horrible our experience was here. And judging from these reviews i would hope the hotel would try and step it up, but they don’t give a sh*t about their guests. Very sad actually. DO NOT I REPEAT DO NOT STAY HERE.

The first room on the ground floor I was in was damp and smelled. Rugs sheets towels were all damp. Switched to a 3^rd floor room and the next morning found a bed bug in the bed! Yes they refunded us that night free, but I will never stay there again. The main air conditioning wasn’t working so the hallways were very hot. The room AC was loud and barely worked. Very disappointing. They are still doing renovations so the elevator and stairs by my 3 rd floor room weren’t working. Had to walk from the back of the hotel to the front and use the very small only elevator working. Just a mess wouldn’t recommend at all.

Travelers BEWARE!!! Our vehicle vandalized and damaged on hotel premises and the manager Sangita Daji refuses to even speak to us. They say signs posted Baymont not responsible for damage but signs were hidden behind bushes. Sangita Daji and the rest of their family are shady and have absolutely zero customer service. Travelers STAY AWAY from this place I promise you your vehicle will be damaged, vandalized, or stolen. Sanjita Daji will not compensate you for anything.

DO NOT STAY HERE! Was here last month. This place is horrible and unprofessional. The housekeepers were walking around the hotel BAREFOOT blasting music and cursing loudly while conversing with each other like customers weren’t in their presence. The rooms (yes I was moved) both smelled like musty, moldy feet. I was reprimanded my last morning for having more than one BOWL OF CEREAL at the continental breakfast. I chose this place online bc TTU recommended it for being close to campus for my visit && they offered a shuttle. When I visit next year for the NP program again, I wont be staying here. I’ll def stay at a much nicer place!

Male receptionist is horribly rude and the «high speed internet» might as well be dial up never coming back

I don’t usually review a business until after my experience has concluded however there are some issues that I don’t need to wait to mention here.
Our keys have had to be reprogrammed several times. The last time I went to the front desk the woman there attempted to educate me in how to use a key card — and quite rudely at that. The other woman escorted me back to my room, keys in hand, huffing all the way to «get me in my room». As if I was being an inconvenience. Not one ounce of care for the customer.
Pets. We have a 20 lb. dog. Had to pay a $ 15 fee. Got in the too and a sign on the door said $ 10 fee for pets. What’s up with that?
It’s in a sketchy part of town.
Room is clean. Breakfast is acceptable. Vending machine drinks are $ 2.
I’m staying somewhere else next time.

The room was clean, had a refrigerator and microwave. The beds were comfortable and new. The breakfast ok. They had a waffle machine. The water pressure in the shower was too high making it uncomfortable. The outside pool was not really clean. Otherwise, for the price, a very good value for a one night stay.

The room wasn’t cleaned in 2 days, the towels were not stocked, the shower pressure was much too high. Rewards were not honored for Windham rewards. Meh…

Upon arriving at the hotel we checked in and were instructed on how to get to our rooms. Check in was fast but the directions that the front desk clerk gave us was to a broken elevator. We then opened the door to our 2 bedroom room. The first thing that we saw was a big window… covered in hand prints, finger prints and what looked like face prints all over the window. I made my bed down and there was a cigarette burn and make-​up stains on the sheets. When I woke up in the morning I went to take a shower and all of the towels had make-​up on them or black stains. I went down to the lobby to check out the breakfast which was totally unsafe. All of the items that are to remain refrigerated were our in the open and not being kept at a temperature of 40 degrees or below. I decided on some orange juice and headed to the front desk to ask for more towels. The lady said she would send some right up to our room. After about 30 minutes i couldn’t take it and had to shower. I never got my towels. This is where I really get disgusted. After check out one of the people who I traveled with started to become shaky and itchy. He was attacked by bed bugs and has giant bites all over his body. This hotel is just down right disgusting. Stay at any other hotel but this one.