Yellow Cab of Lowell

Horribly, horrible company. I called several hours in advance as I had a set appointment I could not be late for. When they did not arrive on time, I called to find out how long it would be and was told to «hold my horses, it is not that big a deal». The driver finally showed up 15 minutes late, then spend another five minutes dickering around in my driveway while his dispatcher kept yelling over the radio that he was not to drive an inch until he was paid in advance. When I tried to pay him, he objected to how I handed him the money, which caused further delays. In the end, I was close to 20 minutes late to a medical appointment due to their incompetence and the fact that they just don’t care. I would never use this company again. At least the driver had the grace to look ashamed when he realized he had made me late for cancer treatment – and 20 minutes is a big deal!

These guys are scam artists. I was going to use an Über but it was going to be a wait, which wasn’t bad but my buddies wanted to just get a cab. Found this number and called them. To get into Lowell it was about $ 9.00. On the way home we told the guy we had to drop off two buddies at one place which was about 1.5 miles from the bar we were at. We got there and he goes «$ 8.00 for this ride». We go okay, we (me and my roommate) need to get to the next road over. So we got $ 8.00 from the guys riding with us and then when we got to the house which was less than a mile away from the first drop off the price he gave us was $ 18 and some change! How was a ride from Lowell to Apartment — A that was over 1 mile, $ 8.00 and then the ride from Apartment A to Apartment B that was only about a half of a mile if that, $ 10?
As I road into Lowell, I was asking where the meters were and they said it was a flat rate. A FLAT rate my ass! The rate went up drastically after they let dropped off the first people. If you aren’t using Über find another cab company in or around Lowell. This place is awful!

I love yellow cab. I’ve been taking cabs to work and appointments every now and again for years. This is my go to company whenever I need a ride. They are affordable, clean, and have very friendly drivers. It’s also nice that the people answering the phones are very polite and informative. I’ve never had a bad experience with this company however some days they are busier so I usually call at least 30 minutes in advance when I have an appointment. Hope this helps!

Cabs are kinda dirty. But i take cabs all the time the prices are ok. The drivers are nice and understanding. When i work early in the morning. Im never late UNLIKE checker cab who never shows up and blames the customer saying they came but never. Did. Yellow cabs the one i call :)!

If I could give it less than 1 star I would give it –50. I called set up a time call and while I was trying to explain what time I needed the guy stayed to laugh at me. Then he kept interrupting me. I tired giving him the address and destination and explain that the time was important because I had an appointment but he kept yelling over me asking the same questions I already answered. Then I called him on his customer service skills and he hung up on me. He should not be answering calls. I will never call them again and I will continue to tell others not to call.

Dispatcher was RUDE.
A friend Facebook IMed me because his phone was broken needing me to call him a cab. Was told by dispatcher to call back when I had his address; tone in his voice made me uncomfortable. Got the address and called back. Dispatcher starts yelling at someone in the background to quiet down because he’s on the phone. I give him the address, and he asks for a phone number. I told him «my friend’s phone is dead». Dispatcher then goes: «If your friend is asking you to get him a cab, his phone is working!» The way he said it was absolutely rude and unnecessary when talking to someone who is sending you a customer. Dispatcher seemed like he was rushing me off the phone, then HUNG UP on me without even saying goodbye. I was absolutely shocked.
Never will be calling them again for a cab. I’ve used them once before. Gladly will be taking my business elsewhere.