Bostone The Barber

All three of my boys (13, 6, & 4) goes to Tone. He’s good with my kids and was able to build trust with all of them. Amazing work! Thank you!

On Saturday 5/​9, Tone lost a 4-​YEAR Customer who would come in for 3 cuts/​month ($ 75 in monthly revenues) due to greed and lack of basic business skills.
Recently, Tone has implemented a rule that if you arrive more than 5 minutes late for an appointment, service is not provided and a fee of $ 10 is applied. On Saturday, I committed my first offense by arriving 8 minutes late. Upon my arrival, Tone informed me that he had already called someone else to come in to get a cut. Additionally, there was nothing he could do for me and I had to pay the $ 10 fine.
I don’t need to do this but below is a list of 3 simple alternatives for Tone:
1. Instead of calling someone else to take my place, you could’ve called me first to double check. It was my first offense. You could’ve slapped my wrist by saying that this is my first time and that you wouldn’t do this again.
2. You could provide an additional 5 min. unofficial grace period.
3. You could’ve apologized to me by having had called someone else. You could’ve waived the fee and looked for a possibility to accommodate me on the same day.
These alternatives are Business 101. It is easy to NOT TO VALUE your customers when times are good. When the «going gets tough,» barbers with basic business skills will be the ones to succeed. Tone has a habit of telling his customers that «his time is valuable.» I get what you are trying to say but this is a poor choice of words. All you need to focus on is CUSTOMER, CUSTOMER, and CUSTOMER. Due to recent acquisition of additional customers, Tone has raised the prices as well as his ego.
Anyway, Tone did not care for a 4-​YEAR customer and wanted to make a quick buck ($ 10 fee, which I paid as soon as he denied service… NO NEXT TIME for me). I have already found another barber in Lowell. In fact, when I visited another shop, I found a former customer of Tone. He also expressed his recent discontent with Tone’s services. To his credit, Tone does have talent. However, there are many other quality barbers in Lowell, especially the Dominicans.
Philippe

I booked an appointment after spending sometime trying to find a decent barber, who can fade as well as he cuts. Previously I had been frequenting salons to get my hair cut and moving from barbers to barbers. I lost hope, until I switched to Tone, it was the best decision I made! He knows the latest trends and is more than willing to work with you to give you what you want. Looking forward to my next appointments.
*Professional motivated, humble and blessed with a positive attitude

I’ve consistently booked with Tone for almost 3 years now and I do not plan on leaving for any reason. Never a mistake, never had to wait. He takes his time every cut and is easy to converse with. The shop is on the small side and very personal. Tone is also very flexible with booking. He accommodates to clients as much as possible.