AAA Lowell

We went in on a Saturday morning around 10am. There were 2 associates on hand helping other people with maps and trip plans. There was also a greeter and another person off to the side staring at a computer. We were there for the discounted Canobie Lake tickets. When we walked in, we were the first in line, and as we waited for half an hour, the line grew longer to the point where it stretched to the door.
There was a LOT of grumbling and, by the time the associates were finally able to help us with our 2 minute task, there was a moderate amount of audible complaining from the rest of the customers. Once they were able to help us, the service was good for a standard transaction, but it should not have taken half an hour to attend to our needs.
I am not exaggerating. Perhaps things are different now, but this was only a couple weeks ago (early June 2014). Its clear that whoever was supervising the shift should have better managed the queue by having an associate step away from whoever they were helping to temporarily aid waiting customers. This experience, however, probably won’t stop us from utilizing this branch again as AAA offers excellent benefits to its members, cheap tickets nonwithstanding. It is, as they say, the only game in town.

My experiences have been very positive. Special kudos to Sharon in the Customer Service Area and Leona C. in the Travel dept. Both have given me service that has superseded my expectations.
I’ve been a AAA member or decades and have dealt with the Lowell, Ma. office exclusively in the last 2 and a half decades. They provide the personal touch by phone and/​or by visiting them onsite that you can’t get on the internet or find in travel books.

The local AAA office. Arrange all your travel needs here. Great prices and helpful staff. I’ve booked flights, hotels, car rentals, planned trips (maps galore for members) etc. Always quick and friendly and knowledgeable. Services for members only. Great discounts for local events and businesses as well.