A G Guns & Ammo

Aside from Dennis, who is definitely hurting business, I’ve always been treated well by Greg. I started taking classes here about 20 years ago in the mid 90’s. I’ve since taken refresher classes, to get my LTC and stay sharp.
Greg has always taught the classes very well, with a lot of one on one time w/​students. I also purchased a couple guns from here as well, at a discounted price after completing a class… paid 10% over the stores cost.
I was very surprised to see such bad reviews. Greg’s a gentleman, I’ve known him for a long time. Dennis, I have to admit is rude and makes you wanna walk right outta there & spend $ elsewhere. They need to find someone else SOON!

Haven’t been there yet but lane to. I just would like to know why Christopher M kept going back to them after all of his bad experiences…

I was at AG Guns and Ammo last week, and the srvice was terrible. The big lazy guy behind the counter would not answer questions asked to him. He would blurt out «I don’t know» constantly or say come back later. Friends of mine told me about the poor service this place provides, but I needed to find out for myself. Would not tell anybody to ever go there for anything. Terrible service!

I had the same experience about 4 years ago. Amazing that 4 years later they are still treating the customers the same way.

As with the other reviewer of this store. I’m Thouroughly unimpressed by this place. I went here 3 years ago to get my handgun course done. That was fine, but ever since then i’ve not had a good experiance there. The fat bastard behind the counter is probably the most useless person i’ve ever ran into in a gun shop. I can see why he’s so fat as he just sits there and barks at customers all day.
I gave them one last shot today and they weren’t even open. No sign on the door, no message at their phone number. They are NEVER getting my business ever again.
GO to FS Guns in woburn. They are a MUCH better shop in every respect.
The people up at A.G. are worthless.

Read the above review, and can only assume that those who bring an attitude with them can only see, and write, through those eyes. A G Guns & Ammo is absolutely NOTHING like the previous reviewer states. In fact, it’s 180 degrees. I have been doing business with them for over 15 years on-​and-​off. I have taken courses… got the membership to the gun club the previous reviewer said did not exist… I have bought many, many firearms, and yes, the CASH price always reflects a discount as the seller does not have to pay the CC company… hello. The guns are slightly over cost because they sell volume they can give excellent prices. Dennis and Greg are very personable and take as much time as you need. They don’t, however, suffer idiots and **sholes well.

I shopped in A G Guns a few times several years ago, and the person I dealt with then (an older, gray haired gentleman) was both professional and polite. More recently I changed jobs and A G is now on the route to my office, so I decided to stop by on my way home from work. The first time I returned to A G will be the last time I ever set foot in the place.
I was considering buying a new shotgun, and the person who ‘waited’ on me (I think it was Greg) was the most obnoxious, supercilious jackass I’ve ever seen behind a retail counter. He behaved as if he would be doing me a great favor by condescending to sell me a gun, and would consider doing so only if I agreed to kiss his butt out front in the middle of the street. At first I thought he was acting this way because he had mistaken me for someone else, but I determined that this was not the case. The guy was simply behaving like a total jerk.
I politely informed him that he was obviously so overwhelmed with business that he did not want mine and turned and walked out of the store. I’ve always thought that my experience was a fluke, but after reading Christopher’s review here on Unilocal it apparently is the norm for A G Guns. I have never seen a retail establishment where the SOP for greeting a new customer is to show them how insulting you can be. Where do they think they are, France? And I agree with Christopher’ sentiment — how DO they manage to stay in business?

If I could give negative stars, this place would be a negative 5. It’s the kind of shop that employs practices you report to the Better Business Bureau: they lie about products and the laws that regulate them, bait & switch with advertised prices and have THE most unfriendly, downright verbally abusive clerk I’ve EVER seen in a retail establishment. It amazes me the place manages to stay in business.
Examples:
I’ve called and inquired about a price over the phone, then driven to the shop (same day) only to find the price is higher than what I was quoted over the phone.
They charge more if you use a credit card instead of cash (i.e a gun with a sticker that says $ 500 will cost $ 550 if you pay with a credit card).
When I inquired about their firearms transfer policy, they gave me different stories on different days. Then told me certain transactions were illegal, and that in order to the process legal I would have to spend more time and money than I had originally been told. Turns out they had blatantly lied and there was nothing illegal about the original transaction, but they benefited more if customers did things ‘their way.‘
They advertise that membership in a ‘gun club’ is included when you sign up for a firearms class, because membership in a gun club with a shooting range is required by many towns in order to get a firearms license. But all you get is a fake ‘membership certificate’ to include with your license application — there is no bricks & mortar club with a shooting range, and all their classes are taught at another club’s range.
I missed the class I had signed up for because of a family emergency, and called to reschedule. Instead of offering a solution, the owner, Greg, gets a confrontational attitude, and asks me «What do you think I should do?» We go back and forth, and while he won’t come out and say it, he basically implied that he won’t let me sign up for another class without paying the full price again. So I said, «So basically you’re saying I’m SOL?» And again he says, «Well what do you think.» And I started to explain that I thought it was good customer service, and I anticipate spending a lot of money in his shop, and he cuts me off, staying, «It doesn’t matter how many guns you buy from me, I don’t care about that.» About then I realized I was wasting my time, just before he hung up the phone.
And here’s a perfect example of their clerk’s (Dennis) customer service skills, compliments of a friend of mine:
«I entered the empty shop with 3 friends and approached the counter. The person behind the counter barked „What are you looking for?“ And to each item I listed he respond with an abrupt and simple „No“. After the third „No“ he said I should „Try again“. And then before I could even comprehend what had just happened he asked „Do any of you even have a license“ to a group containing 1 LEO and 2 LTC holders. Well needless to say they did not get any of my business, and they never will. As I turned to walk out the man behind the counter offered me Greg’s business card and suggested I call him when he returns from SHOT show.»