Technicare

In July 2013, I scheduled Technicare carpet cleaners of Louisville, KY to come to my home and clean four areas of carpet and a couch, chair and ottoman. The technicians were on time, knowledgeable and very friendly. However, when they were finished I was very disappointed because the carpet was not clean and the couch was not clean. I originally got their name and rating from Angie’s list. I went on Angie’s list and rated the company and the job they had done and gave them a final grade of C. Several weeks later, I received a call from the actual owner of Technicare. He was calling me to get the details of what I was not pleased with. He advised me that they take their company and their performance ratings very seriously and he wanted to come to my home and reclean the areas I was not pleased with for free. A few days later he arrived and he cleaned the carpet areas I was not pleased with, and also the couch. I was not home at the time, but when I walked in the door I was extremely pleased with what I saw. I could immediately see a difference as soon as I came in that the dirty areas were gone and everything was very clean and smelled wonderful! He had done a wonderful job, getting all the dirt out that was not taken care of originally. He then told me that he was going to have a meeting with his staff and discuss the problems that he thought they had so that they could better their performance. I was extremely pleased with the work, and with his attitude and wanting to make things right. Like I said the work was great and I then went to Angie’s list and changed my rating and comments to an A+! I will always use Technicare from now on!