Pep Boys Auto

For auto work, I try to go to local shop, but as the 4 places I tried said they didn’t do alignments I decided to give Pep Boys a try for an oil/​filter change and tire/​steering alignment.
I dropped my car off a little before 9, was called over around 20 minutes later to discuss my tires that I ended up replacing after they did the general car inspection. My car did not get into the shop until after 9:30 which was a little frustrating but I believe the person that checked my in and then checked my car was new so he was still learning so I was patient. I stayed at PepBoys for the duration of the work and they had free wifi so yay! My car was finished a little before 11, so the actual time working on the car was standard for all I had done. The pricing seemed fair compared to other work I have had done. I have been to a few car places in the past that speak to me differently because I am a woman but each person I dealt with was friendly and spoke to me like any other person. I would be very willing to return here for future work on my car.

I went in for a simple, straightforward exchange and was directed to go find the item myself. Then when I couldn’t find it Chris said he needs a part number to look it up!
I said — All your other stores are so helpful and walk with customers to find the products they need. Why are you so impolite and unhelpful?
Chris’ answer — I don’t know what the other stores do, I don’t work there!
Really!!!

I knew I was probably asking to be written off by going in the way I was dressed. It is hard enough as a woman, but I was also in my formal full length choir dress after a concert.
I found what I needed on my own but had to ask if I had gotten the right kind for my car. The guy helping me seemed SO annoyed that I asked him a simple question (which he knew the answer to without having to look anything up… biiiiig inconvenience at the *Customer Service* desk). There was no one else in line behind me… not sure what the issue was. I decided not to ask him anything else and figured out my car’s problem with the manual and the internet at home.
Made me wish I had been able to find an AutoZone closer.

This was the first time that I’ve ever used Pep Boys. A few days ago my brakes started sounding and feeling strange. I managed to get to Pep Boys on Tuesday night shortly before they closed. Asked for an inspection. Once the inspection was done they tried to convince me that both of the calipers needed to be replaced. I told them that I couldn’t afford that right now. Turns out that when the mechanic went to check it today only 1 needed to be replaced. Then when I went to pay the guy at the counter gave me a discounted rate. So every little bit helps. They were very nice to deal with. I’m sure I’ll be back

Had a coupon for any synthetic oil change $ 49.99, not the case, turned out to be $ 64.99 for an extra quart of oil that the car used! Really! Then they wanted to charge $ 260 for a 5 yr warranty battery, installed compared to Autozone $ 169 and O’Reilly’s $ 159! I will never have any service done again at Pep Boys!

First time I have ever used Pep Boys for service. Was very impressed by the price, service and speed of service. Service manager was very personable and seemed very upfront and honest. Price for brake job was $ 450 cheaper than the other national chain I went to. I will for sure be back and will use Pep boys for all my automotive services. Make sure and check online for the money saving coupons.

Do not go here. Huge rip off. Website quoted me $ 331.91 for 4 new tires including installation and road hazard. When I call the store, they quote $ 546 for the same make and model tire. I’ve heard bad things about pep boys trying to rip people off and now I see it for myself.

I have been to this Pep Boys on several occasions. I always feel like I get a good deal and am treated fairly. The mechanics do the job right the first time. I know I never have to worry about a sloppy or rushed job, and they don’t try to talk me into fixing things that aren’t wrong with my car, like most mechanics. Theo is exceptionally helpful and professional. I will always deal with him when coming in.

Best Service. I didnt have the money to pay for what needed to be done, but I was able to apply for their «Pep Boys Credit Card». Excellent service. You might have to wait, but when it comes to them saving my life, I will gladly wait. I have drum brakes on the rear of my Sarurn. They told me the reason for the loss of pressure in my brakes/​brake pedal was bc the rear brake cylinders was leaking brake fluid. They replaced both of them, and flushed the brake lines and filled it with fresh brake fluid. All for around 300 $. Ask for «Richard».

I was visiting from Knoxville and had water pump issues with my Altima, which made it «undriveable.» It was around 2 pm on Friday afternoon and needing to get back to Knoxville the next day, I had the difficult task of finding an auto shop that could repair my vehicle and have it ready by Sunday. Pep Boys seemed to be the best option considering these requirements. The two employees who assisted me were Michael and Donnie. I found both to be professional and courteous. I will say the initial quote was about $ 200 higher than the quote I’d received at another auto repair place (that auto center was closing at 3 pm and closed on Sundays so I could not get the repairs done in time). Since I was an out of towner and not familiar with the local auto shops, my husband (who was still in Knoxville) had called the same Pep Boys and negotiated a lower price. I ended up paying about $ 430 ($ 290 less than what I expected to pay) for labor, water pump, antifreeze and serpentine belt. Considering the circumstances – an unexpected, out-​of-​town emergency where I was trying to meet a deadline to get back home – I was extremely pleased with my experience at Pep Boys on Breckinridge. I have driven my Altima for about two weeks and no issues thus far.

Not one person here knows what they are talking about.
I came in for an oil change on my diesel Jetta. «Service advisor» told me what oil he recommended and I told him that it was a diesel. He still tried recommending that oil for me even though it was their generic oil for gasoline cars. I went in the back to where the oil is for purchase and brought up the oil I wanted in my car. I thought everything was fine and dandy until I got my bill and they still put the wrong oil in. Told them about it right away and it took them over an hour to drop the wrong oil in the car and put the new (correct and what I asked for) oil in. Never again will I come to this place. Stay away, they can’t even get an oil change right.

Service at the counter is slow beyond reckoning but they’re friendly enough. I dropped my car off for an oil change here and they told me it would be 2 hours before they could get to it. Then they failed to call me to tell me it was finished. I came back on my own 6 hours later just before closing and they were like, «Oh, yeah. It’s done».
I took my car there once for an electrical issue and they did a make-​shift repair for $ 15, which was nice of them, but only after they tried to sell me a new battery. Unfortunately for them, two other sources had checked it already and found the battery in fine condition.
I received a courtesy call about the service I received and got a referral to a different repair shop that turned out to be reliable so far. Take it for what it’s worth.

I had a problem with my car’s battery, and my car was hesitating to start in this cooler louisville weather. Pep boys was very quick, pleasant and reasonably priced. I didn’t know you could get car service like that!