LensCrafters

I made an appointment with Lenscrafters for an eye check up yesterday morning. They asked me for details over the phone and told me that they could see me that afternoon. I went for my appointment time 30 minutes early to sign in but the front desk rude and Not so friendly receptionist told me they’re on lunch break and that I should just come back at 2pm. I came back on time and just to be told not in a nice way «you don’t qualify for an exam» without any explanation as to why I don’t qualify and for everybody to hear in waiting area. I have to ask her the reason why. Bearing in mind I have really good insurance. And that’s when she explained that you can only have one check up a year. This wouldn’t be a problem if they told me over the phone so I didn’t have to waste my time going there and if their receptionist is nice and courteous then I would have let that experience slide. FYI you need to hire a better receptionist!!!

I wanted to say thank you to Sherry (manager) at Lenscrafters by Oxmoor mall for adjusting my beautiful new glasses I Love them. Every one who works here is always so nice. This is the only place I will ever go for my glassrs. You have a great selection of design glassres.

I need to get my eyes check in order to get my permit. I happened to walk by this place when I was shopping for baby clothes for my coming up nephew so I was with my sister, brother-​in-​law and my 1 year old niece. I know they seen us walk in since we even had a stroller, yet no one bothered to greet us or assist us. I had just got paid so I was more than willing to look into getting contacts and do all the paper work. At least 3 workers were there assisting an old lady, but none of them acknowledge us. Im not sure if its because the way we look (racial profile) or simply they dont care to make sure people get acknowledge. I could have easily spend good $ 250 but it really made me upset to get ignored by everyone in this place after being in there walking and looking at the frames. Maybe if I would have dropped something purposely then I would have been acknowledged. Over all I wont be back in there again.

Great styles+ unbeatable high tech precision = my source for glasses.
After a failed experiment at another glasses place, I finally realized I just need to come back to the mother-​ship: Lenscrafters. I realized that I have been a loyal customer for years for good reasons: countless frame choices and their high tech equipment. These are both things I deem necessary for something that is on my face for more than two thirds of the day.
The eye exam process was just as I expected: timely, detailed yet efficient. Since I have already completed the exhaustive search for the perfect frames on my own time, the fitting process was just as efficient. I REALLY love the FitSensor – it is a piece of instrument they put on your new frames (while you are wearing them) to electronically measure the location of your pupils and the spacing of your eyes relative to the frames. Thanks to this process, my eyes adjusted to the new glasses so quickly, I forgot I had them on within 15 minutes! And I got back all of those pixels I have been missing in my last couple of years!
I would give them 5 stars if there were more techs working. Perhaps it is due to my timing: end of the year is the time a lot of people want to use up the $$ in their health bank by getting glasses. But that is more reason to have more help in the store. I did feel hurried while picking up my glasses. Gone are the days of sitting down at a table while having my frames adjusted to perfection. The tech was with me for all of 30 seconds while standing at the counter. He quickly adjusted my frames and sent me on my way. He was not rude or inexperienced, just spread a bit too thin.

I am currently sitting in LensCrafters waiting for them to reapply the protective film on my $ 300+ «premium» lenses. This was my second trip since yesterday because the lab was «closing» when I came in about 2 hours before their listed closing business time.
I came in just after 10 am today (Monday morning) when they opened and was promptly attended to. I dropped off my glasses for a reapplication of the coating and was told it would be about an hour. It is now 12:27 pm and I have been waiting for over 2 hours. I even walked in and signed in, since I was not called or otherwise notified that they were ready (is it really necessary to sign in to pick up glasses?).
I wouldn’t have stuck around if they told me it would take the whole morning or if they actually intended to call me when my glasses were ready.
Maybe it’s just that they are overwhelmed. Maybe others have/​will have a better experience. But I will not be getting my next pair of glasses from LensCrafters if I can help it.

This place is in a great location. The staff is customer service driven and will work with you and your insurance to get you the most for your dollar. Plus you can go shopping, eat, or drink a couple of beers in the hour it takes for your frames to be done.

Really disappointed. The lady was rude at the desk and was talking with her mouth full of food. They said we’d have to come back at 2:30 cuz they were going on lunch. A 2 hr lunch? C’mon. She didn’t make any attempt to work with us. Fail.

Conveniently located and fast friendly service. I won’t go anywhere else for my eyes.