Ferguson Bath, Kitchen, & Lighting Gallery

So my boyfriend are I are in the midst of home renovation craziness.
We had been working every night after work, sometimes up until after midnight, on repairs, and then the day before our big move, we needed to shop around for some fixtures for our clawfoot tubs.
An employee at Lowe’s (funny enough) suggested we try out Ferguson, so right after they opened on Saturday, we walked in.
But I doubt we’ll ever be back.
We looked around Ferguson’s beautiful showroom for a few minutes, and I have to give them props here. It really is a nice space that makes you want to daydream about kitchens and baths.
One of their saleswomen came out to talk to us, and from there, the interaction went down hill. She seemed frustrated with us before we could really ask her anything.
About halfway through explaining that we were in need of a shower curtain ring, overflow kit and the specialty pipe to extend the shower head from the ceiling, she abruptly turned and walked back into her office. My boyfriend gave me this exasperated look, and he rarely complains about service.
She came back a few minutes later with some catalogs and started hurriedly flipping through pages. She next asked us a series of questions like she was expecting us to say the wrong thing.
She asked us about the measurements of the tub. I admit we should have come with those in hand, but she didn’t even want to give us options. (Come to find out after talking to some other plumbing supply shops, that there are only a few options for some of these parts. We could have easily identified what we needed if she would have shown us what was available.)
She told us that it typically takes a week to 10 days for items to come in. Other plumbing shops have told us three days for the same items from the same brands.
I think she just wanted to get us out the door. Did we smell bad or something? It’s not like we showed up in our dirty work clothes from when we were grouting tile. We are two, childless 30-​somethings with disposable income, who are eager to buy items to renovate our new house — a pretty desirable demographic really.
Maybe we just got a saleswoman who was having a bad day. I don’t know. But the first thing we talked about after leaving was that we weren’t going back. And happily, we have since found other businesses that will gladly help us out.

I went into Ferguson because I was trying to replace a diverter that was 70+ years old. David Grubbs spent over a half hour looking through catalogs trying to find out the maker of the part so I could replace it. It turned out they did not have the part (can’t blame them for that, the part has not been made for awhile), so he put me in touch with someone who might have the part and gave me some ideas on how to rehab it if we couldn’t find it. I really appreciated the extra effort!