Enterprise Rent-A-Car

They arrived on time to get me and then to take me home. Very pleasant and courteous.
In order to pay using my Visa, I had to jump many hoops, provide references, put down a $ 199 deposit, everything I thought that having a 780 credit score would cover me from having to do having proved myself to creditors.
I was told it was because my card was a M/​C and said «Debit» on it. But it is a credit union card and should be run as credit. I never before had a problem with it.
When I returned the car, they refunded the $ 199 deposit with no problem. But having to go through so much just to get the car was something I will think twice about before using Enterprise again.

I have been renting cars more frequently due to work, and I must say this is the one of the better Enterprise locations that I have visited. I picked up my car around noon on a Saturday. There were a total of seven customers waiting in line with only one employee visible. When I reached the counter, Max explained that he was the only employee in the building as his coworker was picking up a customer in the field. I was surprised that there only two employees scheduled for a Saturday. Max provided excellent customer service and was clearly doing all he could do in order to cut down the lengthy wait time in line. He was polite and friendly while staying very efficient and time conscious.
Since I am still fairly new to the rental car process, he clarified any questions I had. He even pointed out the USB port when I could not figure out where to charge my phone. I think he could tell I was still a bit nervous, so he offered his business card in case I ran into any issues.