Alamo Rent A Car

Great car, no waiting in long lines, but the bonus was the gentleman behind the counter. He was very informative, polite and made my experience a good one. I only wish I remembered his name. Excellent employee, great customer service. Will definitely rent from Alamo again!

They were really friendly when I came in around midnight after a delayed flight. That being said, the experience was definitely subpar. I waited in line for at least 15 minutes despite the fact there was only one person ahead of me. Once I finally got there and went through the litany of declining their upsells despite my tired state it turned out they didn’t have my car or any car in the class I ordered. As compensation they gave me an unwanted SUV and said that was all they had, so it was that or walking so I took it… no picking out my car or anything like that. They were friendly but the point of a rental car place is to get you the car you reserved so epic fail here.

For me personally renting a car when on going vacation is usually pretty simple:
* Good Rate
* Ideally in terminal without some lengthy shuttle bus ride
* Nice mix of vehicles
* Easy in/​out of terminal to highway
* Customer service that is not akin to something from the Soviet Union
Thankfully Alamo fit the bill on all of these.
Made a reservation a few days in advance because of a coupon code I found online (a legit one) that took a day’s rental off of the bill along with the cost per day being in the seven dollar range which was more than good enough for me.
No need to visit the counter as long as you enter your info online during the reservation process (have your ID & printed confirmation sheet with you). Just head down to the first floor then across the road to the rental car area and Alamo is off to the right. Pick any car in the row that corresponds to what you reserved and you’re ready to go to the check out gate (the keys are already in the door lock).
After that it’s one left and a merge and you’re on the highway.
Easy? Oh, hell yes!
The two employees we dealt with were both great and all things considered this was about as easy a pickup and drop off as you could hope for. I would have no trouble recommending Alamo to others as everything was as expected from beginning to end.

I rented a vehicle from Alamo at the Louisville Airport. Nice people. Very helpful and the vehicle was great overall. Will use Alamo again. Just did not like having to pay extra for Sirius Radio even though I rented a Premium Vehicle. That should be standard with that type of vehicle. But it is $ 4.99 a day.

Renting from Alamo is quick and easy. This is the first time at this location and the rental agent was very helpful.

Very nice and quick service — one of the great things about Alamo is that they usually don’t penalize you with ridiculous one-​way fees for returning cars to other airports — big fan of that.

First time ever using Alamo Car Rental. Seems to be the same as any other car rental agency I’ve ever used.
* Requires a credit card.
* You pick out the car and price you want.
* They try to up sell you with absolutely everything.
* You eventually sign the thing, get your keys and get your car.
Whether it’s Hertz or Enterprise or Alamo or whoever, it all seems the same to me.
Car was perfect. No complaints. Good customer service.

Always great service from the staff here! Kristin at the counter was very nice this time!

Check in was fairly quick and easy. I had checked in online, so my car was ready-​key in envelope. Unfortunately, the air conditioning didn’t really work, (unless I didn’t need it). Anyway, I called, was told to take it to nearest office to exchange. Even the exchange as easy, AND, I got a free upgrade!

Easy to reserve. Pick up at the airport was quick. Upgrade at no cost. Friendly customer service. Great price. Thanks Alamo!

I may be biased because I am here at least twice a month and I have gotten to know the staff. They always greet with a smile and are willing to correct anything that is wrong. From the counter staff to the people checking me in. I have had 1 bad experience and honestly even that got rectified. Cars are clean, the staff are knowledgeable.

Before I get to the details of my 1-​star review I would first like to say that the customer service at the Indianapolis Alamo has amazing customer support, unfortunately I can not same the same for the Alamo at Kentucky International.
I rented a 2013 BMW 3-​Series from the Indianapolis Airport. I took the car into Kentucky to check out the area and the school. I opted to use my own insurance instead of the one provided by Alamo. I get onto the freeway and traffic slows and I get rear ended. I tried to mitigate the impact by moving the car to the side and the damage was minimal. It was all cosmetic and no larger than a quarter. I called my insurance agent and he told me to take it to the nearest Alamo (which was in Louisville, Kentucky). I drive the 30 minutes to the airport in Louisville (this is where my headache begins). I drop the car off and the guy at the drop-​off closes the account without my consent or without telling me. I get to the counter to report the accident to the sales representative Daniel so I can get a new car and drive the 2 hours back to Bloomington, Indiana. I was staying there to check out IU (now, Daniel is short black man that has the mannerisms of a child that can’t get his way, more in him in a bit).
Daniel informs me that since I opted out of Alamo’s insurance I would have to pay $ 1000 dollars for the AAA deductible. I the explain to the idiot that the damage is obviously less than $ 200 and I will not pay $ 1000. He proceeds to explain that if I do not pay the $ 1000 I would be unable to take a car off the lot. I obviously got angry with him and my girlfriend pointed out that when I signed the addendum nothing in it states that I have to pay a deductible to Alamo.
I step away and call my insurance adjuster and explain my situation. He explains what I should do and I got back to Daniel and explain to him that I will not pay $ 1000 but I will give $ 250 because I needed a car to get back to the hotel. He gives me a car and explains to me that I have to go back to Indianapolis, Indiana (a 3 hour drive) to sort things out. At this point I was tired, angry and just wanted to jump behind that counter and explain things a little better to Kevin Har– I mean Daniel.
I drove the 3 hours to Indianapolis and everything was sorted by Jereme and Shawn, both whom have been above and beyond helpful.
Oh and Daniel also put me under a corporate account even though I don’t work for that company.
TL;DR: Daniel at the Alamo in Kentucky wanted to charge me $ 1000 for a scratch on the back bumper or else he wouldn’t give me a car. He then told me to drive 3 hours to Indianapolis to sort things out
Daniel from Alamo Kentucky, you made my life hell and so ill repay the favor, Jerk.
Oh and I also reported him to the BBB.

When I originally moved out here I didn’t have a car so I rented one on Hotwire which turned out to be from Alamo. I needed the car so I could look for a place, pickup furniture, etc. I showed up with my Hotwire printout, got the keys, and filled out the damage report as meticulously as I could. I hummed happily to myself as I drove the minivan out of the lot and breezed onto the freeway towards Louisville. I won’t bore you with the rest of the details but after I returned it I was fairly pleased with the experience… UNTIL about a week later when I checked my credit card and was shocked to find an additional $ 150 charge from Alamo. I called them to find out what the reason was and after hours of dealing with their inept phone team they finally informed me that there had been damage to one of the seats in the car. What kind of damage I inquired? A cigarette burn on one of the rear seat. WTF? I don’t even smoke! After blowing my top a bit and then trying to reason with the customer service rep I ended up slamming down the phone and calling my credit card to dispute the charge. They backed me up and the charge was finally removed but I’ll never do business with Alamo again!

When I rent a car, I just need it to be safe and full of gas. Fail on both, Alamo. We hop into our rental and notice that it has a light on for tire pressure. I wave down the oldtimer that is working the lot and ask him if they have a air pump. Nope. We needed to hustle to make our distillery tour, so I just filled the air up at the nearest station. After our tour, the light is back on. Back to the terminal we go for the exchange, which was thankfully painless. Heck, the guy working the counter even gave us one with power options instead of the stripped down models. Now if you could just get the part right where you don’t let your customers off the lot with an unsafe vehicle, I wouldn’t have had to waste an hour of my vacation dealing with this.