AAA Kentucky Automobile Club

TERRIFIC! What a change! Arrived well within an hour, plus the lady on the phone was very nice AND the Service Tech that arrived to change my tire was Super Nice and Efficient! It’s so nice to be treated nicely. Super job AAA!

Had an emergency and needed a tow, could not get them to answer the phone for 20 minutes, and when they finally did, they put me right back on hold again for another 20 minutes, my cell phone steadily losing power the whole time!
I was furious with them! AAA, if you can’t accommodate your customers who are in trouble on the side of the road better than that, you should hire some more phone operators.
Having said that, once I did get through, they were able to get a wrecker to me in an hour. I was also able to get a day’s worth of rental car expense reimbursed, so I was happy about that.
No one calling for help should have to wait more than five minutes for a AAA representative to answer the phone; work on it please. You are often the only lifeline folks in trouble have, and speed is of the essence in emergencies. Your customers deserve better.

I’ve had AAA for 26 years. I havn’t used they for 6 years. I just pay my fee for incase. 5 months ago my car would not start. Battery was dead. I was showing a vacant house at night on land. My client had left while I locked up. So I’m in the dark in an area where no one is around. I called and they said 40 minutes. No one came. My phone is low I had to wait. They said something came up they would get there when they could. Very unprofessional. It would be cheaper to pay someone reliable when you need them.

I have had the opportunity to use AAA services many times and they came to our aid again today. My son’s car broke down (he does have a membership) and we had to call them to tow his car to our home so we could fix. Waited about 30 minutes (not bad and less than the hour estimate they gave) for the flat bed to show up. The driver was very courteous and professional, made sure we knew AAA covered the first 3 miles (there were several automobile shops inside of 3 miles) and that it would be $ 3 per mile after that — fair price in my book. He loaded us up and followed us 13 miles to the house. Once unloaded he helped us push the car into the garage, processed the paperwork quickly and thanked us for our business. Great service in my opinion.

I didn’t think I could ever give AAA a 5 star rating based on previous experiences. This review is based on current contact with both the AAA Auto Club and the AAA Road Service.
I am a fan of stopping in the office to pick –up travel guides and maps before I set out on a trip. Easy as showing your AAA membership card and giving them a list of places/​states and presto they pull the maps and travel guides right out, scan them and hand them to you. Always cheerful, always prompt.
Additionallly I must report that my most recent need for a tow truck was actually a pleasant experience. No long wait, I called and within 15 minutes a flat bed tow truck pulled in my driveway. The tow driver efficently loaded my sick car onto the flat bed and took it off to the dealership. Once again a swipe of my card and all was taken care of. The dealership called me when it was unloaded and I didn’t even have to accompany the car over or arrange for transportation for me to chase back and forth.
AAA I’m a fan!

Driving Mister home after his Kung Fu class I was taking a narrow side road home when I met an oncoming car and pulled over to the side so we could both fit. The other driver thought the road had his name attached to it so I pulled over a little more only to hear a pop.
I back up and mr. road-​owner goes about his business of whatever his business is. As I pull forward I realize what the pop was-​a flat tire.
I pull into a lot not looking forward to changing a tire in 20 degree (if we’re lucky) weather. I get out the spare, look for the jack and tire tool, none to be found.
Call Mister’s mom’s cell, no answer;Mister’s house, no answer. Call AAA and am told I have been off the account since the original expired and my account was no longer active. Asked if they could send me tow-truck.Yes, but it would be $ 35.I said send them anyway since I got my buddy in the car and the sun was setting. She then said she could offer me the membership renewal as if my account had never expired even though it was past the «grace period».So, for 14 more dollars I got my tire changes and an annual membership I thought I still had. Things may get better in 2010 after all.