Discount Tire Store – Los Lunas, NM

Had a great visit at DT today. I knew they closed at 5pm today (Saturday) and ran a little late. About 10 till when I was on my way there I called in to let them know I was coming and my situation. David was extremely polite and asked what I was driving. I pulled up and he walked right up to my car and gladly helped out. I have family that lives close by and will recommend this shop to them as gladly as I was assisted. David was a great big help with a great big smile.

Ezekiel and Tomas is who I deal with mostly and they always go out of their way to help !!!

I had flat tire and went there, they fixed it with no charge. I had under sized tires on my pathfinder and they would not fix my flat the next time at all even if I wanted to pay them. They operate on very strict rules there, most of the time you will have to wait and deal with all the safety rules they follow. I still bought a tire for my wife’s car on 2÷27÷15. Customer service can be hit or miss, but it is a tire place, unless I’m blonde with a 36dd pulling in your not gonna get an all star service at any tire shop I know of. Overall it is clean and professional for this two horse town. I wish I could rate the drivers in this town but Unilocal doesn’t give negative stars. I like the store overall, they could be friendlier than they are, been this way since the store opened it probably ain’t gonna change either. Hope my review helps someone

Discount tire made it right thanks to Thomas the manager we discussed the issue that was presented and it was corrected in a professional. Manner the way it should be they are back to a 5 in my book. Thank you again
Sincerely Joe A.

Got a flat on the way to work, filled it up thanks to my handy air tank I keep in the back seat. We crawl into the parking lot and see a lot of mechanics running around but none of them tell me where to park or even acknowledge me. By the time I guess where I can park and make my way inside some guy named Mike comes out and asks me to park in the parking behind the garage. He looks at the tire with his Guage and brings me inside. I asked him to also fill up my now empty air tank and he refuses. Mike gives me this excuse of special air pressure gages they use that prohibits then from filing up air takes. I knew he was lying to me when I could see their pressure air hoses. Plus filing up a 60 lb tank is just like putting air in a tire. Well I don’t care about the tank but I really just want to go to work already 40 minutes Late. Now I’m just sitting in the lobby watching all the staff run to help the paying customers. (I would pay for the flat if they hustled for me the way they do for the paying customers). Wait, they just pulled my truck in… Let’s see if they can redeem their self… Just staring down Mike in the lobby… comfortable chairs here… looks like they have coffee for the paying customers. A nice cup of Joe would be great after my morning with a flat, o well. Haven’t seen one smile yet or ounce of customer service. Keeping up hope for this staff mabye they will wow me. No one working on my truck yet but it’s in the garage. One step at a time right? It’s an hour now that I have been here, 3 customers down I’m still here… While I’m waiting her I’m wondering why he asked me for my address and phone number to fix a flat anyway? O well there goes another customer, I’m still here. Spiky hair guy likes to text and laugh while we wait here, wondering what’s so funny on his flip phone? Another manager guy comes out with a paper and tells me to wait for my truck outside. Wow. Absolutely no customer service. Never coming here for tires. One star for the comfy seat and aroma of fresh coffee.