Tyler Termite Control, Inc

I will give it a negative star if I could. I intended to write this review two years ago but didn’t because Mark was referred by my realtor. However, what Mark did recently to me after I found termite appearance in my house again really made me furious. He was completely unprofessional and rude.
We bought a house two year ago. Seller provided a termite report. Our realtor called Mark to bid for the project. Their price is about the same as the other bids. We chose him because of referral.
First of all. We went to the house and noticed the work was unfinished. One section was not done. I left Mark a vm and he called me back and said, I called my guy Dennis and he said, oh, I forgot the work that needs to be finished. Mark was clearly not doing a project manager’s job. He didn’t seem to be supervising the work his guy was doing and had no idea if the work was finished. Apparently his guy didn’t know what he needed to do to complete his work or check everything to make sure it was completed. Mark told me it would take his guy more time to drive to our house to finish the unfinished work than doing the actual work. Not sure why he was telling me this. Should I be thankful for his guy to come back to finish the unfinished work?
Secondly, I noticed the new wood didn’t have finish paint. I asked Mike why the paint wasn’t done. He said this was common industry practice that termite guys didn’t do finish paint and the prime paint was a courtesy. He said if he had sent me a report, the report would specify prime paint only. I would be ok if I have been told upfront. What annoyed me was I specifically asked Mark for a termite report before he started the work. He said, well, I’ve provided your realtor the bid. Thus he didn’t want to send me a report. This to me was really unprofessional and lazy, too. I should have walked away from him at that time.
Thirdly, we paid Mark the day they started the repair work. We asked for a invoice several times in the following week. Mark said he was busy. However, he did seem to have the time to cash in the check in time but not to send the invoice in time. The invoice was finally provided a week later.
Among all this, no apologies have been offered.
Fast forward to now. We found some termites on the ground and called him for warranty. He told me that the new termites are subterranean termites, it is not covered under warranty as he only did localized treatment for subterranean termites for a few locations, not the location the new termites are found. He said that subterranean termites are everywhere living underground and we don’t need to worry about it. The reason we saw it was because there was a piece of wood on the ground. He said the localized treatments can’t kill the subterranean termites as termites can travel to the other parts of the house underground.
Then I asked him why he did the localized treatment for the other locations if this is not something we should not worry about. He became so rude and said I should read his report and I was not making sense. He said he simply bid for the same items the seller’s termite report recommended. Well, this wasn’t true because he didn’t bid for the rotten deck work recommended in seller’s termite report. He told us the deck work in the seller’s report was unnecessary. Throughout the whole conversation I was asking questions nicely. I kept my temper and asked him to talk to me nicely because I am simply asking him questions. He again said I wasn’t making sense and I was circling around with the same question.
I am really upset with Mark as he apparently didn’t provide us a service that was necessary or complete. If localized treatment for subterranean termites are not effective or necessary, why would he recommended and performed it to us? I rely on his professionalism to tell me what is necessary but he told me he was simply doing what the other reports said (which again is a lie). Moreover, he was rude two years ago and now.
Stay away from Tyler Termite Control.

First of all, Mark is very professional and punctual!
I would HIGHLY recommend his services!
We hired Mark to perform a termite written inspection report for a 15 unit apartment complex, he was amazing. He performed a detailed termite inspection for every single unit in the complex and the outside area.
The report was given to us in an reasonable time frame.
He has a secretary so ALL calls are answered, and he returns emails, phone calls, and all other inquiries within same day.
Once again I HIGHLY recommend Tyler Termite Control !
Paloma

We worked with Mark to have our new home tented/​fumigated and did some other remediation/​mechanical work. He is a busy guy but he always got back to me when I had questions or concerns, whether by email or phone. Also, I am super curious about techniques, equipment and chemicals used. Mark took the time to explain in detail which I really appreciated and he was a good sport about it.
Tyler Termite came highly recommended and we are glad we ended up working with them. I would recommend them to family and friends.

As a realtor, I have been using Tyler Termite for many years. The owner, Mark Rodriguez, is a very squared away individual who is prompt, professional and thorough in his approach to business. I can always count on Mark and will continue to use his company for my wood/​pest inspection/​repair requirements. I strongly recommend Tyler Termite if you have termite issues. You won’t be disappointed.

Bottom line: a very professional company that does great work!
On a recommendation from our realtor, we recently used Tyler Termite for an
inspection and subsequent Section 1 work on our new house. Mark is very
thorough, honest, and explains what needs to be done. He and his team answered
all of my questions about everything they were doing. I ended up understanding
the termite eradication process and trusting the eradication would be effective.
Plus, Mark has great stories about nightmare houses where termites have been
gnawing away for decades!
Highly recommended.

I have found Tyler Termite to be one of the best I have worked with. Mark is thorough, professional, and does high quality work at competitive pricing.
Both my husband I have recommended Tyler Termite to our clients for years and will continue to do so.

I contacted Mark Rodriguez from Tyler Termite nearly 1 month ago about getting an estimate for termite repair work. Over the course of this period we exchanged several emails. He asked to see the inspection report, asked questions about it, but for some reason, he could not get around to making an appointment. He promised over and over again to set an appointment to do an estimate, but for some reason, he was never able to get around to it. Finally, after countless excuses, he writes «Sorry but I am unable to help you on this.». I call him up to ask why, and he says he is too busy and Newark is too far out of his service area, but if I want to pay him, he will go. After I told him that his behavior was unprofessional, he hung up on me.
This guy has no clue how to run a business.
Update: The termite work is now finished. To see who I chose to do the work, click on my name and see my other reviews.

I am a Real Estate professional in the Silicon Valley and have used Mark at Tyler Termite for years now for numerous clients. He is on time, respectable, knowledgeable and competitive with his pricing. I can and do recommend him confidently to my clients.

Tyler Termite is the best in the business! I have been working with Mark for 14 years and every inspection is thorough, accurate and he’s reasonably priced!

We had Tyler Termite inspect our home, he was prompt, friendly, thorough, and extremely professional. He took the time to explain everything in detail and he seemed absolutely trustworthy, as opposed to pretty much any other termite company I’ve dealt with, and his repair quotes were reasonable compared to others. Apparently he’s been doing this for something like 25 years? I will never use anyone else from now on, this kind of stuff is way too important to trust to others. Highest marks.