The Natural Mattress Store

Love this pretty and unique show room. When I stopped by the «back in 15 minutes sign» was up– understandable! The small businesses in this area can’t staff a bunch of people. Within 5 minutes he was back and although he had just picked up lunch– helped me and answered questions. Such a nice guy. He was very knowledgeable about the mattresses, walked me through all the options. The box springs, the pillow tops, and the slat style beds they recommend with these latex styles so the natural wool can breathe.
I love having organic options that are very reasonable and very comfortable. After researching the pesticides regularly used and unregulated in the cotton industry– learning about these options is nice.
All mattresses are custom made and arrive within two weeks (usually less!). I highly recommend!!!

This was an excellent experience in mattress shopping. There are 2 people who work in this store and they are personable, knowledgable, professional and both have a good sense of humor. They answered all my questions and gave additional information. I did NOT feel pressure to buy and I spent a long time trying different mattress’s. This is how retail stores should be, a pleasure to do business with! Many thanks Steve, you have a wonderful business.

Great mattress, poor customer service, so make sure you find the right firmness while browsing the store. Our initial delivery was scheduled for the wrong day and our comfort exchange a month later was the wrong one. We were promised that the «90 day comfort guarantee» would help us find the right mattress, but they failed to mention the $ 100 charge to do so. So thats $ 100 for the initial deliver, $ 100 for the change in firmness and we live 10 minutes from the store. So be prepared to sink ~10%+ of the purchase price of an über expensive mattress towards their customer service «benefits».

My husband and I have been sleeping on our new bed for 2 weeks and I have not had this much great rest in years. Same with my husband. We had back problems and sleep problems and now we only have the problem of oversleeping because we are so comfortable!

My experience at this store was fabulous. The salesperson has many years of experience in the mattress business and he was helpful and very knowledgeable. One of the owners helped me as well, and he was understanding, polite, respectful and helpful. There is nothing better than dealing with honest business people.

My husband and I recently purchased a bed topper at the Los gatos location. My experience was that the store was very nicely laid out and the sales associate was nice, really helpful and not at all pushy. I came in alone on a weekend and laid on various mattresses for quite a while before asking if I could try the toppers they had in the store. The sales associate was very patient with me and answered all of my questions. I came in a second time with my husband and the same sales associate helped us once again. Excellent customer service.
Our topper was ready two weeks later, as promised.
We went with the 4″ topper because i couldn’t justify a new mattress since we bought our «too firm» mattress less than 3 years ago. Its turned our uncomfortable bed into a REALLY comfy bed!
This topper is incredible! It’s super comfortable, well made and organic!
I can’t stop telling everyone I know about what a difference this product has made for my sleep quality.
I highly recommend this store.

Angry! My husband got home from work early today just so we could go mattress shopping, additionally we sat in traffic for over an hour to arrive at the store at 5:20 to find it CLOSED! Their voicemail, website, sign on door & Unilocal all say the store is open until 7pm. Disappointed in the lack of professionalism they displayed by not updating their hours or indicating they were closing early online, their voicemail or at least store front window/​door.

This review reflects an opinion of the service in the store, not the product. The other reviews of this store compliment the customer service, but what we experienced did not merit compliments. We got there about 25 minutes before closing time on .a Saturday.
I get not wanting to be followed around the store, but a little help would have been appreciated. There are easily 20 beds in there – how are we supposed to tell them apart? Most of our questions were met with «all the information is on our website.» In a dialog about what other mattresses we were considering, the person on duty whipped out a competitor’s organic certificate with «low VOC» highlighted and then said that NM’s products are no VOC. Sorry, but that’s technically inaccurate (read up on how latex is actually made) and it’s likely that regulators don’t allow manufacturers to claim no VOC. Besides, why not sell based on your own product’s advantages instead of dissing your competition? The person said that NM’s organic certificates were in the store window. Honestly, if you have customers inside the store where you can interact with them, why would you tell them to go outside to read up on something that was evidently important to them? NM’s latex mattresses may be a little less expensive than other latex mattresses, but even if we end up buying one we will go to another NM store to transact.

My husband and I just bought a Unity Medium Full mattress. The customer service was perfect! Abel patiently explained a lot of things, such as that the mattress uses pure latex, not latex combined with other things, and that it doesn’t need any bed bug removal, since natural latex comes from trees preventing bugs. He also explained that it doesn’t need any fire retardant, since it uses wool, which is a natural fire retardant. This organic mattress is a lot better than regular mattresses which use bad chemicals that evaporate into the air and cause numerous health problems (see
, go to /guest/guestbook.html). And even the price was better than at other places that sell organic mattresses. The mattress also feels better than the air-​mattress we had before, where we always had to adjust the air; this mattress has a better firmness and it needs no adjusting.

Shopping for a good mattress is a large investment but it shouldn’t be a stressful experience. At the Natural Mattress Store the entire process was so wonderful and the customer service was top notch. My husband and I went into the store three times before buying our mattress and Abel was always helpful and knowledgeable. There was never any pressure to buy and we were able to test the mattresses at our own leisure and spend as much time in there as we needed to.
We specifically researched organic mattresses made with latex because we didn’t want a mattress with the off-​gassing chemicals that are horrible for your health and we are so happy with our purchase! They guarantee the mattress for 12 years, although it can last up to 20 years so while we may have paid more for a mattress than those chain stores, I know that this was money well spent and my body thanks me every morning too when I wake up from a great night’s sleep. The mattresses are so well made (and locally made as well) that I can’t say enough great things about them!

We had a great experience shopping here. Myself, my wife, and my 2-​year-​old all went to this store twice for about an hour each time. Both times we had Abel as a «salesman», though he did more helping than selling. Reportedly there is no commission for the sale, and the interaction we had was authentic and easy going, without a sales pitch, only a positive presentation of the product. Each time we spent a lot of time lying on all the beds and the environment was relaxing and accommodating of children and silly people like us. We got a foundation (like a box spring sort of) custom made to be only 3 inches high to keep our bed low. We got a mattress and 4 pillows. I like the way the company was founded and that it is a father/​son team that is local. The salesman even called the owner to ask him a quick question for us before we made the purchase. I really can’t say enough that Abel was so kind and gentle with us, authentically himself.

Heather at the Natural Mattress store in Los Gatos was SUPER helpful. She gave me thorough information on all the mattress choices in the store, made a few recommendations based on my needs and then left me alone to test out the mattresses. I got to take all the time I wanted! There was no sales pitch, no being followed around the store, no upsell for add ons (although they do sell pillow, beds, comforters etc.).
I purchased a latex and spring mattress and a box/​riser (like a box spring). It was all custom made in San Rafael, and delivered several days ahead of the estimate. Very good service! The mattress itself is the most comfortable mattress I have ever owned. Day one it had NO smell, no off gassing at all. The latex is perforated for air to circulate and the mattress stays cool.
I highly recommend this brand and this store. Oh and by the way, I had heard natural mattresses were very expensive. I found something in my price range, reasonably higher priced than the pillow top I bought and returned from a national mattress chain (returned due to off-​gassing). For the care and fact that these are custom made, I think they are priced appropriately.