Shephard Manufacturing Jewelers

When I got engaged my parents recommended that I go to Shephard Jewelers to have my engagement ring sized. I of course trusted their judgement, but I’m always skeptical about going to new places. I took my ring into be sized and Bill was an absolute pleasure to work with. He sized it in about an hour, because who wants to leave their new engagement ring overnight?! He is very reasonably priced and I will be back when my fiancé and I start looking for wedding bands. I would definitely recommend Shephard Jewelers to anyone!

Since having my second child, I have not been able to wear both my engagement ring and wedding bands together. It’s been three years now, and I was desperate to get them re-​sized so that I could wear them together once again, but found it so difficult to find a jeweler we could trust (not that any jewelers were untrustworthy, I just wanted someone who came highly recommended by a friend). My rings were purchased in SF and finding the time to get to the city to get them re-​sized proved too much with all the other distractions life throws at you, plus I had no idea how expensive the re-​sizing would be.
So I wanted to find someone local (I live in Campbell) who I could feel comfortable leaving my beautiful rings with. Well I found them! Bill Shephard Jewelers came highly recommend by a friend (after a random conversation at soccer practice!) and I could not be happier. I worked with Jeff, Bill’s colleague, at the store and he took the time to listen to what I wanted and to be honest about what he could do and to go over the pricing. I have two eternity bands for my wedding bands, but the increase in size required slightly more than one tiny diamond (darn kids!) so he explained he would fill in the tiny extra space with platinum if I was okay with that. He also explained what he could do in the store, and what would have to be done outside of the store. I truly appreciated Jeff’s time and honesty, and the price for all the work (re-​sizing three rings) was beyond reasonable. I immediately signed up to have the work done, and about a week later my rings were ready to go.
When I picked them up and they were all clean and could actually fit on my finger at the same time, I was so emotional. My husband even commented that it had been so long he forgot what they all looked like together! Thank you Bill Shephard Jewelers and Jeff for giving me back my beautiful rings and make the whole experience such a great one! You are the best!

The nicest and most honest jewellers one could ever meet!
Excellent prices and a very personal service with all the knowledge and experience! Highly recommended!

Another 5 stars for the guys at Shephard! They made some repairs for me and did a great job at a reasonable rate.

If I could put TEN stars on this review I would!!! My then boyfriend now fiancé had my ring designed here by Jeff. Everything about my ring is absolutely perfect to me and my fiancé got to work along side with Jeff in picking the setting, side stones and center stone. The fact that he helped design it makes it even more special. I will post a pic so you all can see his unique timeless design.
I went in today to meet the amazing jeweler Jeff and he is the most friendly and knowledgable guy you could ask for. To make it even better his shop is located in the heart of downtown Los Gatos. Having a local shop to peak into for a ring cleaning makes a huge difference. I can’t even describe how happy we are with everything about Jeff and his work. I get compliments ALL the time on my ring :)
Before you go visit the big box jewelry stores go visit them here. You will thank me later that you did. I cannot wait to buy our wedding bands here. We now have a family jeweler for life.

We have enjoyed Shephard Manufacturing Jewelers for many years, always a great experience. When my wife lost an emerald from her keepsake ring, we went to see Bill Shephard and again were not disappointed. His knowledge and experience are the best, the replacement stone was excellent and the service and value are #1. This is my first review of Shephard Manufacturing Jewelers but we would have given the same comments every time. They are professional, honest, and friendly and customer satisfaction is the standard they operate by. We also received expert appraisals on some jewelry for insurance purposes and again were very satisfied. Without doubt we would highly recommend Shephard Jewelers and will visit them again for Christmas shopping

My partner and I wanted our wedding rings designed and had heard many good things about Jeff and Shepard Jewelers. We shared a specific design that we liked and asked him to create his own version of it. They came out beautiful, made in 18 K gold with one diamond and another continuing design on the wedding band. Very simple and elegant. There was an initial discrepancy with the estimated pricing vs the actual, but they graciously worked with me on that and were fair. They told me the most important thing they were concerned about was that I was happy with the rings, and I absolutely am!
Thank you Jeff!

Bill is an amazing jeweler. He has many beautiful pieces for sale, but his specialty is making custom jewelry.
He took a look at my fiancé’s great-grandmother’s diamonds from Italy, and told us they were from the 1900s and they were European cut diamonds. I was amazed he knew so much about these heirloom diamonds!
He took the heirloom diamonds and re-​designed them into something more modern and my style. Now I have a ring that is COMPLETELY UNIQUE! It is one-​of-​a-​kind, still using the heirloom diamonds from the family which was so important, but creating a design I will love forever.
He truly is knowledgeable, friendly, honest and best of all he is THE BEST — he does great work! And on top of that, his prices are very reasonable and fair.
If you are looking for a great deal on diamonds or engagement rings, I highly recommend Shepherd Jewelers. I can’t wait to go back and design my wedding ring with Bill!

After meeting with another jeweler on N. Santa Cruz Ave in downtown Los Gatos, we were referred to this jeweler. The care, customer service and cost were so good compared to the first jeweler. We needed a repair and piece of jewelry changed into three different pieces. They cared enough to get everything just right and for approx 40% less. We couldn’t get a complete original estimate at the first jeweler, to credit the gold from the original piece. So I am estimating. The result was excellent!!! We are very pleased. And I wasn’t charged for the repair, it was minor. Thank you!!!

If you are looking for an ethical, professional, friendly, honest &
very talented jeweler, Bill Shephard is the one to meet. Bill made my custom
wedding ring which I get compliments on everywhere I go. I have purchased another
beautiful ring from him which is also a conversation piece. I know of a few jeweler a in the area, and highly recommend everyone go here.

I have been a customer for over 20 years. The quality is unmatched and they really stand behind their pieces. His prices are more than fair. No high pressure sales. There was one instance where they could not supply what I was looking for. Instead of pressuring me to buy something else, I was referred to two other jewelers who they thought could help.

I was introduced to Bill Shepard by some very good friends who have used him for many years. I’m happy to say I’m now a loyal Shepard’s customer! My fiancée and I purchased an antique engagement ring for our wedding. It’s a ring from the 1940’s and I fell in love with it the moment I saw it. It has an unusual swirly design with a large pink sapphire in the center that’s surrounded by blue sapphires and diamonds. I wanted to have a small gold wedding band made to fit my ring but the shape of the ring is so unusual I wasn’t sure how to approach the project. We took the antique ring to Bill who turned us over to his co-​worker Jeff Howard. Jeff created the most lovely little gold wedding band with diamonds that PERFECTLY fits the antique ring and also looks lovely if I want to wear it without my engagement ring! I couldn’t be more happy with Jeff’s work and I recommend him without hesitation to do a quality job for a reasonable price. Thank you Jeff! We’ll definitely be back!!!

Bill and Jeff are awesome! I came in during the Christmas season needing a stone set quickly for my upcoming engagement. I was in a bind but Jeff managed to it done for me in 2 days when every other jeweler in the area said they weren’t taking any more jobs for the year.
You can buy shiny things anywhere, but if you want to work with someone who really knows their stuff then this is your place. 75% of their store is a real jewelers workshop, unlike the single bench (if that) in a lesser jeweler.
Awesome work, thanks guys!

My review for Bill has been long overdue. We were referred to Shephard Jewelers by our good friends Brian & Monica and were told that their family had been using this jeweler for years. With such an excellent recommendation my husband (who proposed to me in 2006) took his mother’s original wedding band with his grandmothers diamond on it to Bill to be upsized for me. As it turned out it was a little too big so we took it back and for the price of a Latte (literally, we bought the man a cup of coffee) he re-​sized it for me again. Not to mention cleaned it to a sparkling shine that I’ve never seen on any jewelry before. It was a few years before we could purchase any jewelry from this shop, as my husband and I both went through some rough economic times.
However, very recently (within the last month) we not only purchased a new wedding ring for myself as I prefer an unusual ring, and went with a gorgeous ovalcut peridot in white and 18k gold. Then we had my husband’s ring made by Jeff. At the same time we brought our friends Dave & Jenn in to have them talk about getting HER wedding ring designed and made with the stones they had. Both my husband and his best friend Dave had matching skull rings made for their wedding rings. Only with different colored stones in the eyes. Jenn had a GORGEOUS solitare style ring made with an amethyst enerald cut center stone and then channel set smaller amethysts underneath it in a hidden fashion. I mean this was truly a piece of work to behold.
Both Jeff and Bill have treated us all with the utmost care and respect. They’ve listened to all our wants/​desires/​concerns and told us what they felt was possible and what wasn’t. Jeff went out of his way to hunt down more amethysts for my friend Jenn’s ring that were uniform in color as he ended up not being able to use the stones she brought in.
My husband and I recommend them to any and EVERYONE we know who needs repairs, designs or any jewelry what so ever. Their prices are ridiculously competitve and the quality is hands down a thousand times better than what you’re going to get at most mall jewelers.
We are a few days from moving out of state, but we will still do business with them as once you find a jeweler you trust you stay with them for life.
Thank you so much! –The Sorensens

Bill and Jeffrey have both done a lot of work for us both personally and professionally (we are antique dealers). They have always been professional, timely and honest. The quality of their work is first class. We have several friends whose whole families have used Bill for years, and we will too. BTW: My own customers who have been referred to Bill & Jeffrey have reported excellent results as well. #1 in our book!

I have taken several pieces of jewelry here for repairs. Every time they have done an amazing job and the prices are very fair. The person I worked with is always very candid if I’m requesting something that might not be feasible. I highly recommend Shephards for jewelry repairs!

Mr. Shepherd made my engagement ring! The band is strong, amazing detail, and the diamond is fabulous! My fiancé ordered the ring site unseen, leaving all the decisions for Bill to make. The engagement ring came out fantastic, and I couldn’t ask for anything else. Mr. Shepherd was a father making a ring for his daughter, but was actually for people he hardly new.

I was referred to Shephard by family so I definitely trusted the jeweler to solder my engagement ring and wedding ring together. My engagement ring was not flush on the bottom and so he told me they would not fit cleanly together. I said I understood, and said just to solder them together as best he could, but I knew there would be a gap between them. I come back to pick it up and almost had a heart attack to find that he had CUT INTO MY ENGAGEMENT RING, ruining it. I did everything I could not to cry. I came back a few months later after my husband and I really felt he should take them apart and repair our sentimental ring, which now had a huge slice out of the bottom, compromising its structure. When I came in and asked Shephard to do it, he said he wouldn’t. He said he did not want to be «responsible» for it and that it would fall apart if he tried to separate them. This is when I got emotional and told him he was the jeweler who did it so he should be able to take it apart. He still refused. In shock, I just told him that next time he should ask a customer before doing irreparable altering to their piece of jewelry and ruining it.
Fortunately for me, I was able to find a good, honest jeweler who beautifully restored my ring and did what Shepherd said was not possible to do. Later my father and his fiancé got engaged, and they asked him to make a ring for her with my grandmother’s diamond. He said what my now step mom wanted was not possible, and made her a ring that she doesn’t like. However, the man is limited so there is nothing he can do about it now. Sorry to write such a downer review, but if it saves anyone from having their precious pieces altered by this man then so be it. I recently spoke to another jeweler who I told my story to and he was appalled, saying one should never cut into engagement rings like that, and then say you can’t fix it. I would recommend you my jeweler, but I live in LA now and if you’re looking at this you are probably looking for a good one in Northern California. Good luck Unilocalers!

If you are looking for a trustworthy and honest jeweler this is the place to go for any jewelry repairs. They also will make what you want if you desire a custom made piece. Mr. Shepard carries high quality jewelry at very reasonable prices. He does not push you to purchase anything you do not need or want. If he does not have what you are looking for in stock, he will get it for you. I don’t require a jeweler that often, but when I do, this is the place I always go.

Shephard Jewelers is the only jeweler I trust with my engagement ring. I originally found him when I bent one of the prongs of my ring — they were recommended by my husband’s co-​worker. He fixed it up while I waited and refused any payment, instead asking me to «pay it forward.» Another time, I brought in some stones to set into earrings and they did a great job… the end result was exactly what I wanted. In my own experience with them and whenever I’m there, I see the owner and workers patiently spending time working with each customer to provide great service and quality work.