Fancy Nails & Spa

Wow. I used to be a frequent customer of fancy nails. I loved going to Pauline but I believe it is under new ownership now. Anyways. I called to get my eyelashes filled and requested Pauline. The lady said Pauline was unavailable for a few days but assured me another lady could do my refill. Long story short the lady was extremely inexperienced. My fill took over 2 hours. I left the salon and had eyelashes sticking out the wrong way and had huge clumps of glue along my entire lash line. I was so upset from the experience that I cried for 2 hours when I got home and tried to remove the lashes myself. I called the salon back the next day and told them I would be back after work to get a refund. When I went in to get my money they did not apologize and rushed me out so that the customers inside would not be bothered. My natural eyelashes were ruined and the entire experience was traumatizing. I had been a regular customer for over a year and I will never be back. What used to be a good salon has lost all of my respect and business.

Sue is great but they are under new ownership and the last lady who did my fill and pedicure this last week was HORRIBLE! She cut the sides on my toe nails and they are still killing me after over a week. I haven’t been able to wear closed toe shoes. My nails came out okay but much thicker than how Sue does them. I will not be coming back here unless to go to Sue. Please be careful! They also raised the prices by a few dollars.

Very good services and very clean, the new owner very sweet and friendly love to come back again.

What used to be Natural Nails is now Fancy Nails, and the new owner, Pauline, is a real nail artist. Her skills are probably underutilized when she gives me a lovely powder-​gel french manicure, because she can do so much more. She listens carefully to how you want your manicure, and is gentle and efficient. I follow with a pedicure from Tina, who knows how to pamper tired feet. I am a big fan of a good foot massage, and Tina delivers. She really gets my feet into shape and is skillful at applying polish. All the while I am enjoying the high-​end massage chair.
Fancy Nails is a comfortable salon with quality products, good service and a relaxed atmosphere. The prices are reasonable and the staff are aiming to please.

Wow… Unilocal irony… The literal day after I wrote that original review, I went back to get a fill done, and had such a horrible experience I don’t know that I’ll return here.
Pauline was out of town so I was assigned to Sue. I stand by my review of Pauline, who has always been excellent, but my experience with Sue left much to be desired.
* I called to make a same day appointment for 11:30am, and they requested I come in at noon instead. I arrived promptly at 12:00pm and was left waiting for FORTY MINUTES until she could see me. I was assured multiple times she was «almost done» when they could see me getting agitated — it was NYE and I had plenty of things I still needed to do. So that started things off poorly.
* Sue was INCREDIBLY rough while filing and buffing my nails. So much so that I ended up with bleeding on multiple cuticles (and subsequent stinging with every new chemical/​lotion/​etc put on my nails for the last few days). She kept yanking my wrist around for the duration of my session, demanding I keep my fingers «straight,» but I think subconsciously I was recoiling cuz she was really hurting me. She would use her own sharp nails to push my sore cuticles back, saying she needed to «get them clean,» but that only further exacerbated the issue. Very unpleasant.
* At one point, one of the other technicians appeared to have lost something, at which point all 3 ladies proceeded to SHOUT in Vietnamese for a solid 10min, back and forth. The other client and myself kept exchanging wide-​eyed looks at each other… It was unnerving, to say the least.
* I came in with a specific color scheme (white and pink glitter) and she tried numerous times to get the gel right, but for some reason, the white kept wrinkling up after being put under UV light. Not her fault, but disappointing nevertheless. And having been there 1hr 45min at that point, I was ready to just leave with my stinging hands. I told her to forget the color and she had already kept another client waiting so she was rushing. She didn’t even bother with a clear coat, and told me I could paint them myself at home.
On top of all that, she had the audacity to charge me the full amount for a set of COLOR GELS. What the hell?! She didn’t even put CLEAR polish on! Awful, awful, awful.
I think I’ll be taking my business elsewhere.

Cute little place, very clean and comfortable. Christy was sweet and very good. She was gentle and was able to take my battered nails and make them nice and presentable. She made my experience fun and happy.

Bright, clean, cute and fun staff! Amazing polish selection! I love the shellac and pedicure that I got today. I recommend trying it out you will be pleasantly surprised and it’s walking distance from my house!

Amazing service, clean and my nails are always perfect. I was under a time crunch because I was going out of town and they opened the salon an hour early to make sure my nails were done before I left for my trip. Incredibly nice and thoughtful!

Great Salon. Nice people. Quiet. Did an amazing job on my nails and toes. Will be making this my new salon.

Visited Fancy Nails on a Sunday. Some salons are not open on Sunday so this was a great find. Pauline did an amazing job with my pedicure and shellac manicure. My nails and toes look amazing. I highly recommend. Service was great, the atmosphere was chill and most of all open when I needed it.
Glad I met Pauline (the owner) and will be back in two weeks when I need my next service. Call and ask about the deals they have. I got 40% off which was great. Pauline is growing her business so take advantage of it now.

I had some time to kill last week and stopped in — Sue greeted me very politely and was very pleasant! She did a fantastic job on my shellac french manicure — even doing the white tip by hand and no touch ups necessary. I will definitely be going back. Thanks, Sue!

I am probably the BIGGEST and PICKIEST perfectionist out there. I have been to a ridiculous number of nail salons in the Bay Area and I have never returned to any of them because my nails aren’t perfect when I leave. Common problems that earn you a spot on my «one and done» list are: 1. Uneven nails, 2. Acrylic or gel that is too thick, 3. Crooked lines (I often get french or pink and white), 3. Rudeness when I ask for more rounded edges or shortened length (I hate when people are rude to the technicians so I make sure I am polite. When I get rudeness back, I know it’s uncalled for), 4. Nails that break easily or lift easily, 5. A rushed job that makes the experience less than relaxing and 6. A lack of cleanliness.
THANKFULLY…Natural Nails has hit all the right marks and the best part is that Sue (who does my nails) is a perfectionist too!!! She does an unbelievable job on my pink and whites and has a way of making them look just as natural as if I had only gotten a French manicure. She is the ONLY one that can get the acrylic to look like a real nail and takes care to make sure every line and shape is done to perfection. I posted pics because you have to see for yourself how amazing her work is. Lan is also WONDERFUL with the pedicures and her massages are to die for!!! My toes always look fantastic when I leave and given that it is a small shop, I always receive a warm welcome and feel like I am part of the family! I enjoy each trip to Natural Nails and highly recommend them for so many reasons!
*Note: I know some reviewers were upset about the shop closing early sometimes… if there aren’t any appointments and it has been slow that day, they will leave early BUT if you call first or a little earlier in the day they will stick around for you. They’ve done it for me many times and I so appreciate their flexibility! Don’t make the mistake of going to another salon! Natural Nails is definitely worth the try. If you’re a perfectionist like me, I’m sure you’ll fall in love just like I did! :)

Went here for the first time today. I’ve just moved to California from Chicago and some friends at work recommended this place. I have to say, I will be back. David was amazing! Very detailed in dealing with my messy nails that were well overdue for a mani. I did shellac and when I requested white polish he suggested a very light sparkle on time to give it some depth. It was a great solution! My pedi was VERY relaxing. A nice long massage and amazing nail art on my big toe. I left feeling pampered and relaxed. Lynn, Lo, David, they were all great. Very friendly. This will be my go to nail salon in our new city of Los Gatos.

Nice clean place with really friendly staff and a top notch job. Good shellac and pedicure for my wedding. Made my short nails look great! Thanks sue !

I wanted to like Natural Nails, I was excited that they advertised that they were open until 7 p.m. on their Unilocal page and website so when I found myself in Los Gatos last Thursday after doing some Unilocal research I decided to go get a manicure… I drove around for about 5 minutes trying to park in the crowded lot and finally got lucky around 6:05.
When I finally got to the salon I found it locked with the lights out. The hours painted on their window said they were open until 7 and I checked the Unilocal and website again to make sure I wasn’t wrong, every thing said 7.
Natural Nails please update your sites and put up a sign on the door if you’re going to close early, this was an inconvenient detour for me but luckily I stumbled upon La Mode where I got a great manicure.

I have been going to Natural Nails in Los Gatos for 10 years. Everyone does a great mani/​pedi. They are sweet, friendly, and flexible. I go as often as I can! It is worth every penny because any other place I go to, I’m never as satisfied!

Expensive (I think I paid about $ 60) and took forever to get a simple Mani pedi. Taking a sweet old time doesnt always mean it’s good. Also, be careful when your nails get filed/​trimmed there cuz your toes may get filed as well! ={

Loved our time at Natural Nails! Sue and her crew made us feel so comfortable… went there for a girl’s night with my friend and our 4 young daughters (end of Summer fun). The little girls loved the nail painting Sue did on their toes and I am so happy with my Shellac nails. Sue did an amazing job… I will definitely be back! Thanks Sue!

To start, I am VERY picky about my nails, and sadly, many a nail tech will bemoan the fact that I am quite vocal when I am unsatisfied with the job that is done. But, Sue at Natural Nails is terrific! She took the time to actually listen to what it was that I wanted (before she started going at my nails) and would continuously check in along the way. She is friendly and can carry on a conversation, but will also let you sit there in silence if that is your preference.
The only negative I have is that I don’t love how my nail color turned out, but that is really more my fault for my selection, not Sue’s. I have finally found a place that I am happy with and they have absolutely found a repeat customer!

I have been getting my «Gel style» nails done here for years. If you want NATURAL, BEAUTIFUL and FLAWLESS nails yet NOT break your pocket. This is the place!
We’re talking Los Gatos, for the job that Sue does, she can easily charge 65% more then what she does.
Bottom line, come here if you are a perfectionist and love your nails to look amazing!
One wuick warning though parking can be a pain, but it’s worth it for the service :)