Emanate Design

We agreed she would provide a design plan that contractors can use to bid on. She said 5 ½ hour was the usual time to produce the plan. We have two very small bathrooms. 5 ½ hours should be more than sufficient. Yet, she bill me 5 ½ hour for an incomplete unfinished drawing.
I am not happy with the service provided.
Professionalism–
1) No business card. It is customary to identify yourself as a legitimate merchant.
2) No contract.
Her charge is outrageous–
1) It is customary that the designer’s first visit is free. I have yet to have any designers who charge me for the first meeting including taking measurements.
2) it is obvious she did not spent 3 ½ hours on the uncompleted drawing.
3) She charge me one hour on the second visit instead of half — She said ‘it is half hour for today’ as I was writing the check. Then we chatted for a while afterward.
When I question her afterwards. Here is her explanation:
«Our appointment started at 5pm (I got there at 4:50) and I left at 6:15, but I’m only charging for 1 hour. It was over an hour that we met, discussed drawings, contractors, and the design process. I noted the time because I ran late for my 6:30 meeting not realizing we took a little longer than I planned»
What an after the fact explanation!
She is more interested in selling her stuff than focus on what the customer needs–
1) Selling her own cabinet design rather than shopping for what I want.
2) Insisted on selecting tile first because she sale tiles: I made it clear I want Quartz countertop. With limited supply of quartz countertop and many choices of tiles, it is common sense we should select countertop first.
I am looking for a good honest reliable designer I can trust. For 5 ½ hours, a decent designer will produce much much more than she did. The hallway bath is only less than half done. The unfinished plan is useless to me. The plan does not include even the basic things like lighting, electric switch, shower fan, mirror, and shower bench… things that will affect the contractors bidding.
I am discontinuing any further work with Cindy Maskolunas.