The Home Depot

Waited 20 minutes for someone to make a key. Didn’t know how to work the machine. I miss Lowes, ugh

Want to say thanks to Daniel for great customer service. After an 1 ½hr commute home, I was a little cranky but Daniel continued to provide the customer service needed and resolved my issue.

Wow, another one star review! I hesitated to share because another single star may just go un-​noticed but here goes nothin’.
I visited the store yesterday to pick up a few items and could not find the garbage disposal cleaning pods. They are listed as a stocked item on the website but was unable to find any. I asked the associate at the door if someone was available to help and she agreed to call for that someone. I continued looking, and due to previous experience, started my stopwatch. Mind you, I had already spent 15 to 20 minutes looking for these cleaning pods. 5 minutes later, nobody has yet stopped to help. I returned to the door associate who, again, calls for help and suggests that I look in the appliance section near the garbage disposal display. I wait another 5 minutes, and nobody shows to help. So i wander around the store looking for garbage disposals and found them but still no pods. Walked back to the cleaning supplies and waited around a while and finally gave up. I thanked the door associate as I left and began to exit the store. As I walk away, I can hear her shouting to me. She is now pursuing me down the front aisle of the store asking where i looked and engages another associate in her pursuit. I’m done looking and just want to purchase the other two small items and leave. The new associate now wants to escort me back to cleaning supplies and help me. My question to him is «Do you have the item I’m looking for?» Neither associate can answer the question. I’m not sure anybody can.
I left the store defeated and disappointed yet again, seriously. I have a justified aversion to Home Depot. I don’t want to go there and it is my last resort. This same scenario plays out over and over again with different items, without the pursuit though. Yesterday was the first time i’ve had an associate pursue me. Most of the time I can’t get anybody at all to help me. Only after I’ve searched for a manager does anything happen at all. Sometimes my questions or requirements are not a simple purchase and might require some creativity on the part of an associate yet I shouldn’t have to escalate my questions to a manager every dog gone time!
To top it off, the person pushing solar energy now walks around the store and is intentionally engaging people to sell solar energy systems. It’s one thing to politely decline as I walk past their kiosk. It’s entirely different and uncomfortable for me to be actively engaged in questions about something in which I am not interested. I do find it comical that this person is trying to sell me something I don’t want while Home Depot is unable to sell me what i do want.
I’ll do anything not to go to Home Depot. Most of the routine home maintenance things I need are available at the small independent hardware store in town. I’ll order the cleaning pods from Amazon and life will be good again.

# 1 of 2 reviews.
Update:
The day after I wrote this Home Depot posted on this to contact our «customer care team.» I did and they have been calling my wife a lot. I finally spoke to them. They told me how much they cared about me. Wow thanks!
It is 2 weeks since I have written this. Still no appointment for install. Their website says they have 99 cases of the flooring in stock. I’m about ready to just ask for my money back.
This first review will address the poor customer service or perhaps just plain incompetence.
We are getting flooring installed in our home. We chose this place because it’s about the only option in Los Banos.
My wife went in and set up a measure. A few day later a guy comes out and measures our home. A few days later, they start calling us.
This is where it starts to fall apart. My wife pays with our credit card over the phone. They said they couldn’t give us an install date until the materials came. About a week later, we get a call from the store. They say the order didn’t go through, that they need us to come in to the store. My wife asked if she could just give the credit card # over the phone. Nope, gotta come in.
So, she and I go in. We finally find someone from the department and ask to pay. He says we can look around while he gets the papers ready. Okie dokie, 10 — 15 minutes later, he calls us back to the desk. Can’t do it, the place he has to call for the quote is closed. Can we come back tomorrow? I didn’t go back the next day.
A few days ago I call up there. My wife really wants to replace our carpet. I get the automated deal. I press the # for flooring. Rings and rings. Kicks me back to automated. I hit 0 for the operator. Rings and rings. Kicks me back to automated. I hang up.
Keep in mind, it’s now about two weeks since my wife went in and paid $ 50 for the quote, and they have called my wife at least 10 times trying to get our money. Finally someone called me. I was working and said we would come in that evening. He said okay, he’d be there until seven. At 10 to six I call, and speak to the same guy. I ask if he can call whoever he needs to and have everything printed up so I don’t make another wasted trip. (I didn’t say it rude like that) He says he’s about to get off but he would leave a note for the guy at lunch to do it. I said, «What? You guys sound very unorganized. Never mind.» And then hung up.(this time I might have been a little rude). I didn’t go in that night.
So we really want new flooring. We really like the materials we picked out. So, I give it another try. What the heck am I thinking? So, today I call up there and ask to speak to flooring. She answered the phone in a way that made me think it wasn’t flooring. I said — can I speak to flooring? She said– you are. I tell her that I want to come pay for this. She tells me I can just pay over the phone. Wait? What? Okay! At one point during the confusing process I asked a question. She said she wasn’t sure. She could get someone from flooring to answer it. Wait? What? I thought you were. Well, I am. I’m just the new Dept. Supervisor. But I’ve never worked in this department. If you come in later to pick up this paperwork I could look it over and someone that «knows what they are doing» will be there to answer any questions. This is just after I gave her my credit card number for a 7k purchase. I didn’t know what to say, so I just hung up. I haven’t gone in to look at the paperwork yet.

Horrible customer service every experience! A quick 10 min trip turns into two 1.5 hour trips. Long waits for assistance– even when no other customers, only to get helped by unexperienced associates. I’d rather drive an hour and get it done faster and right the first time.

WARNING: ONLY SHOP HERE AS A LAST RESORT. The employees here are so bad, that they overwhelm the few good ones that there actually are. I know it’s sad for those decent employees, but I think it all falls back on the person who has overall say so of the store. If that person doesn’t care about their employees, they sure won’t care about you!
Expect self checkout when you come here, as well as some of the most laughably crappy customer service. It feels like you literally have to dumb yourself down just to communicate with the customer service counter. I wouldn’t take their word for everything either even if they sound like they know what they’re talking about, as they’ve been wrong MANY times before.
There are still plenty of things I’d love to buy from home depot, just not this one. I think the drive to Merced and back is actually worth not having to deal with these fools. Unless what you need to buy requires no questions or outside assistance.
Majority of the wood here is crap. Oh, and keep an eye out on your kids and products you look at, as I found some pretty unhealthy looking excrement on some boxes right in the middle aisle heading to garden area…

I want to give a shout out to Jesse from the hardware department. He went above and beyond for me today in the customer service arena. Thank you and you can be proud of this young man. The walking stick is perfect.

Its so sad that a couple of people can ruin it for all. Ive never enjoyed going to home Depot and today I was reminded why. I went to the store in Los Banos and the 2 male associates in appliance are WORTHLESS. I completely understand it might not be the most pleasant job but really?? Have a little courtesy! Remember if it wasn’t for customers YOU wouldn’t have that job! Learn something from those in flooring dept. The only reason I gave it a one star is for those that helped in flooring dept. Thank you. Nd for those 2 in appliance You SUCK!

It’s ok, IF you can find some one to help you.
They will let you know where something is at or find out themselves.
Also a decent garden section with a great return policy.

I just don’t understand why they hire people to stand around the self-​check outs and point you in that direction when you are ready. If they are going to have people do that, why don’t you just put them on a register? I go to a store, I want them to check my items, I do not want to do it myself, while they watch over my shoulder!!!

I was very disappointed in the customer service of the cashiers!!! Didn’t know what the hell she was doing! Charged us for more than we had and then acted like it was our fault. So over Home Depot. Boo!!! :/

I have had another good experience at home depot, I had to get a key made and a very knowledgable and helpful associate named dave from flooring made a key for us and he said that the best way that they can make them is using your original key to make a copy and to make sure if its not him that makes the key then to ask them to run the key through the machine at least 3 times for the best results. Thanks dave! Your awsome!

Check online for inventory, borrowed a trailer, dug through every 2 by 6 redwood in the store to find that they dont have what I need. I will not buy a half order of wood. Im going to lowes where customer care means something. Sad how so many people work their yet you cant find any help. Also while you try to check out their is only one register open and it’s self Checkout. Dont waist your time if your looking for quality red wood or decent customer service.

This review is for the flooring dept. I went there to order bamboo flooring, on the model is says that it will be here in 5 days. (I have a sch. installer coming in 11 days from then to install) as I am placing the order I asked for a delivery date and they said it needs to get in the system and should know by tomorrow and they will call me. No call, of course I have to call. Spoke to the same guy who helped me place order, he said it will ship next day and will be here no later the Tuesday guarantee. Well turns out he was wrong, the delivery date was past the date I needed it. I’m very frustrated because if they trained their employees correct they would know correct dates to tell their customers. I kept getting different answers from 3 different employees. I could of ordered from 2 other places that I KNOW for a fact would have gotten here within that time frame but I was trying to «shop local» since we do live in a small town. They did give me a refund without any problems but because of their lack of knowledge I need to re-​schedule my installer which is going to be weeks out. We are stuck with concrete floors until then. Very dissatisfied costumer!!! We will be taking our big purchases to other reatailers

No one’s written a review on this place yet? Well I guess I’ll start it off. I just want to say service is more of a crap shoot than anything. In my opinion, the most reliable person in the store is George in the electrical section. He is super friendly, really knowledgeable in electrical, and his customer service is excellent. I have found other exceptional employees here and there, but George is basically the man when it comes to the electrical trade. Overall, I have had a decent experience. I do definitely miss Lowes, but I see some familiar faces from Lowes at Home Depot from time to time.