Pizza Factory

If I could give this place a 0, I would. We called in and placed an order and it came in wrong. I called back and the woman who took my order started blaming me for HER mistake. I worked at a pizza place when I was younger, it is not a hard job. It was her mistake for not repeating the order back to me to make sure it was correct. To turn around and blame me «not being able to hear me» is not appropriate. Man up to your mistake. Do not start raising your voice at me and saying it’s my fault. I will never be ordering from them again. Their lack of respect for the customer is appalling. I don’t mind that the order was wrong. What I do mind is the disrespect I received over the phone by the worker. Someone who raises their voice at someone calling in for a mistake is not the way the handle the situation.
To the owner: hire workers who can respectfully handle a phone call about a mistake.

Attended a birthday party there. Pizza was ok but I’m so use to round table. Pricing is a little on the high side compared to Pizza Hut.

We love the Pizza Factory but this location far surpasses all others in quality and service. We stopped by on our way back to Fresno from the coast and ordered all-​you-​can-​eat buffets for the family. The staff was friendly, pizza was hot, and they even put a cheese pizza in the oven just for our son. The restaurant was clean and the buffet had fresh salad items — we will definitely stop here again!

I can’t say enough good things about this pizza factory. Not only is the food good but the owners are GREAT! Weekdays they have the lunch buffet it includes not only pizza but salad bar, cinnamon sticks, bread sticks and potato wedges plus your soft drink all for 7.99. If your looking for a good pizza and you haven’t tried Los Banos Pizza Factory you don’t know what your missing. Everything is fresh and the place is very clean.

The first time I went there got a pizza it was OK I went yesterday and ordered 2 Cesar salads and 2 orders of lasagna to go the salad was just lettuce for 7 bucks each. the lasagna was shitty. I will go to Me and Ed’s for my pizza carry out /​delivery needs

Very clean! Friendly service! They help in community ! Food is great ! Best pizza place in town! I recommend u came down and give it a try!

Outstanding pizza! Best in town. If you’re middle of your work week and want to have a good lunch look no further and come have their buffet with salad bar. A friendly environment, with great staff. I frequent this place quiet often, and I’m always greeted with a friendly welcome and with a smile. I have wanted a pizza factory in town for years and now that we have one, it doesn’t disappoint. If you want a good place to bring your family, and have a brew if you choose and enjoy the BEST PIZZA in town… come here.

First time to Pizza Factory for lunch. We went early, anticipating a «lunch rush». Placed an order for the PF special (combo), and a small and mini pizza to take for the kids for dinner. The lady at the register was polite, although not overly-​friendly. We grabbed a couple drinks, but found their iced-​tea machine wasn’t working properly (mostly water). They were happy to supply fresh cups and got someone to fix the issue fairly quickly. It took about 20 minutes to get our pizza. We were very impressed with the overall flavor and texture. The crust was beautifully crisp on the bottom, light and chewy throughout, and only a touch too oily (personal preference though). We both liked all the veggie and meat toppings, but do suggest chopping the white onions, rather than slicing into a ring. I want onion flavoring, not a mouthful of onion. The sauce had a nice flavor, although it did remind me of spaghetti sauce over pizza sauce. Good quantity of cheese.
The restaurant is very open and roomy, and it looked like there was a separate party room (a huge plus!). A large arcade sits to one side, and we thought it might be nice to bring the kids and some friends down for a fun evening.
Overall takeaway: Tasty pizza, albeit rather pricey for dine-​in. A few hiccups but nothing that would turn me off to a repeat visit. We look forward to returning.

Love the pizza factory! So happy they are in Los Banos! Service is great. Delivery and dine in are so fast and food is amazing! They also have great deals! Love the pizza and wings here! Our family LOVES Pizza Factory Los Banos!

Never, ever order from them!!! I ordered a pizza and they said 30 to 45 min and 2 hours later it still hadn’t arrived. Called and the manager was apologetic and said my next order would be free and said it should be there soon. 20 min later it arrived. The driver complained about it swing his day off and he got called in… Not my prob (sorry!) Then he FORGOT the soda!!! 3 weeks later I called to cash in on my free order and they had NO record of me receiving a free pizza! Another company taking advantage of hard working Americans. Time is precious… Don’t waste mine! Oh and the pizza that arrived 2+ hours late tasted horrible. I’d rather eat a Mr P’s 38 cent pizza from Food For Less! #blast

Very poor customer service. And do not bother to complain to the owner because he will tell you he will talk to his staff and he doesn’t. But the pizza is good! Not the place for me anymore. The machines are always taking the kids quarters and again when you tell the owner he gives you this crap talk about how hes not responsible for the machines, yet he will tell you go get your kids the machines are dangerous, if they fall on the kids! I work TOO hard for my money to give it to this place like this! Honestly they can give two craps about you! ! And it shows! Btw I have to select a star in order to post and take note, they do NOT deserve this star.

We decided to give Pizza Factory in Los Banos delivery a try since they have been open for three months now. NEVER AGAIN. Called and ordered at 5:45. It took the gal 12 minutes to take my order putting me on hold constantly. I was told one hour for delivery. 7:15pm we called to see where it was at and was told it was out for delivery. 7:45 called again and said no pizza, where is it? I was put on hold again. I hung up. 8:00pm pizza arrived cold and the pizza had extra toppings on it we didn’t order nor wanted.

Not very pleased with this Pizza Factory location. We ordered a half pepperoni/​half pineapple and ham pizza, and cheesy stix.
The pizza was alright although it did have a hefty price tag. The cheese stix are outrageously overpriced for what you get! Our cheese stix barely had any cheese on them and whatever cheese was on them was melted onto the box! At $ 7.95 I’d expect more.
This isn’t my first bad experience with them. Last time we ordered delivery online and paid for it and also included the tip. Once the delivery guy came my husband explained that we already tipped. The delivery guy acted like we didn’t want to tip even though it even showed the tip on the receipt. He didn’t even say thank you for the 25% tip! Unbelievable!
This will probably be our last time ordering from them and I don’t foresee them having a bright future. They are way overpriced and the quality just isn’t there.

Pizza is good. Way better than Me n eds or Mountain Mikes! Don’t listen to these people complaining about issues that a busy new place can’t control. Give them a few months to iron out the kinks. Can’t be perfect right off the bat. So far I’ve dined in and ordered out they do a great job keeping within the time limit.

Went there with the family last weekend. Baby loved the arcade and playing with other kids there.
Be warned, if the games take your coins, the pizza place is not responsible. I was informed about this policy after I lost a couple of quarters.
The sandwiches looked good. I’m sure I will be there again soon, so I will get that next time.
DON’T order the lasagna. The center was cold and the outside was burnt.
They have a nice selection of beers on tap. I tried the local (Turlock) IPA and it was flat. They offer a huge beer stein (sp?) that could be fun. It was to large and heavy for me, but I could see a group of guys enjoying them.
Overall, not my cup of tea, but fun for the kids, and maybe to watch a football game.
*** They do list the calories of food items on the menu. I really appreciate that.

It’s the best pizza in town… which isn’t saying much, but it is. Pizza comes out quick and they have a nice beer selection and salad bar. Me n eds and mountain mike’s is out for me.

Food is good. Price is good. So far to me the best pizza in town. Calzone was very tasty. Orders have all been take out. I will keep coming back. The fresh baked cookies are great!

Eating at The Pizza Factory in town. Taking HELLA looong time for food. They brought out our food at all different times, so we all had to eat separately and wait for each other to finish. Mentioned this to the owner who blew it off, lame.
Expected better than the rest of the chain pizza joints in town. Oh well, back to Mountain Mikes.
Better service and good food. No rookie moves like The Pizza Factory.
Not recommended

Placed a order for lasange and spaghetti with no meatballs had to repeat my self 3 times to place this order. When my order got to my home the driver handed my hot order in a plastic bag. The lasange was over cooked and the spaghetti also over cooked and it had meatballs with it. I told them no meatballs 3 times.
They need to listen to there customers when placing a order. Shouldn’t have to repeat my self 3 times. They needva cook who watches when he or she is cooking. Won’t be coming back to the pizza factory anytime soon.
Found out they charge for delivery but they don’t tell you that unless you ask them. Plus the have a minimum about to place a order but it doesn’t say that on their menu. If they were a honest company they would tell you this and not to try and hid this.
Will never go back to Pizza Factory ever again hope they go out of business soon.

Was excited to try Pizza Factory after seeing it had just opened. Ordered a large pizza and one drink with a coupon for free breadsticks. Rang up at $ 29! I was like damn… paid the lady, but thought it was a rip off. I asked for an itemized receipt and then she realized she had charged me for the «free» breadsticks. She returned my change of ~$ 6.
Got the breadsticks and they tasted just like plain bread rolls. Needs some garlic /​cheese on them. Would not recommend ever paying for them.
Got the pizza and then a miserable large group of people and children came in and ruined the atmosphere. It appeared to be a kid’s sports party… kids running a muck screaming and fighting in between tables. No parents or staff told them to STFU! Clearly not always like this, but it still ruined my first impressions. The pizza tasted good, but nothing amazing for ~$ 19 for a pepperoni large pizza. I don’t think I’ll be coming back. Even something cheap like PIzza Hut tastes the same and is way cheaper.