Zero 2 Sixty Motors

Never ever again… Actually ended up having to drive myself because if I hadn’t I would have missed my flight. Excuse was that he was stuck in traffic. When is that a valid excuse from a car service. Won’t make the mistake of using Steve again … And I’m sorry because I really like steve but this totally sucked… Cost me time money and terrible aggravation with my family included on what was heading out of town on vacation. No second chance here… Sorry

Do not use!!!
purchased a Living Social voucher and this RUDE lady called me the day before we left after having booked it and confirmed with our flights over 3 months ago! They were not open Friday or Saturday when I called, we leave Wednesday and she called MONDAY MORNING to tell me «so sorry, we can refer you to someone else but we don’t have ya booked, you can use your voucher at a later time.» Uhhh, no thanks! Called Living Social to get money back and told them to remove them from their list so that other people don’t get scewed on their vacations at the last minute!
Stay away, do not bother with these people!

We purchased a Living Social deal for this limo service and made our online reservations as required. They didn’t call, so after some time my wife gave them a call and all she got from Jasmine was load of BS about all the extra fees we would have to pay. Jasmine said Steve told her they had to charge these fees, but she refused to send us this fee information in an E-​Mail, nothing in writting! My wife just got off the phone with Living Social and they agreed with us and we are getting a full refund. This was a fraud, we read the fine print and demanding extra fees in violation of a prepaid contract, while refusing to put it in writting is just dis-​honest. Bad people don’t deserve our business or yours!

The worst experience I’ve had with a business in a long time. I purchased a living social voucher for 6 – 8 person limo to lax for $ 69. The companies fine print said includes the San Fernando Valley and Ventura County. I made the reservation many weeks ago for a planned trip to Greece. I was called the day before the trip and told that there were no 6 – 8 person limos available but no problem they had a 9 person that would cost only $ 50 additional, yes problem, we are a family of 5. I was also told that there was a $ 35 fuel surcharge for my area which is Thousand Oaks. I argued and said no the voucher stated Ventura county was in the coverage area. After 5 back and forth phone calls and realizing this was a complete scam I called living social and without argument got a refund. They had so many calls of complaint for this business already. My $ 69 ride to the airport was going to end up costing $ 154 plus gratuity. Basically the rack rate for a cut rate company. Big huge scam. Do yourself a favor and never buy a voucher for this company.

We waited 1 hour AND 25 minutes at LAX for our pick up. Steve had told us that a driver would be waiting for us in a special parking lot which was only a five minute drive from LAX. Obviously that was not true. Never once was there an apology. Our driver woke us up to ask directions. HORRIBLE!!! I have never been so disappointed with a car service. The fact that Steve would not return our texts or calls made it even more frustrating. What kind of service is that… ROTTEN. Shame on you. It looks like many others have had BAD experiences with this company as well.

I would not recommend using this service and would give a zero star or minus stars if I could. Like some of the other reviewers the service by this company is unprofessional and unreliable. We made reservation online and it took them about 4 days to confirm and then 2 days before our departure the company emailed us saying that they could not take us for our departure at LAX but could pick us up for when we return/​arrive at LAX from our trip. We confirmed that this would be ok. Upon our return from our trip to LAX at 12:05 AM, Steve was a NO SHOW!!. We tried calling the number on their website multiple times and it went to voice mail. We left a message and to this day have not received a response. Since Steve was a NO SHOW we had to try to find a ride home at 12:30 AM from LAX. At this time there was not much available! We finally found a ride and did not get home until 2:30AM. From this experience with Zero 2 Sixty Motors I would not recommend them and will NEVER use them.

I saw Zero2Sixty’s promo on Amazon Local Deals and I was surprised it included Ventura County in their description. Before I booked I called to make sure they would come to where I live for a pick-​up. I spoke to Steve who assured me that he would come to my location. He told me the fee he would charge me which was a little more than the promo but less than the fees posted on their site. After getting prices for parking my car at LAX for 11 days I decided to use this service. I made the reservation online and in the comments section I asked that they call me to confirm that they received my reservation. Steve called me back and confirmed the dates and times and told me he would be at my home at 8:15 a.m.
Fade in-​fade out… he never showed up. I waited 15 minutes until I started calling him. One number said the line was disconnected, one number had a «mailbox full» recording. I texted «Where are you?» I jumped in my car (so now I’m 20 minutes past when I should have left and I have to fill up my car and drive 2 hours and find airport parking.)
In the meantime my daughter found another number for Zero2 sixty and called. This person said they had no one on the books for that day but that he’d call the drivers, both named Steve, and get back to her. They never did get back to her.
I get to the airport within 10 minutes of my flight leaving and while on the plane waiting for take-​off I get a text «Who is this?» from Steve. I write back that I am the person he did not pick up at 8:15, etc. He responded that he only had it marked down as an arrival. (Remember the other person on the phone said they had no one on their books for that day) He said sorry, we’re overwhelmed with the Living Social/​Amazon Local Deals promotion, etc. I said that that did not help me. I needed my pre-​paid payment to be refunded as well as my gas and parking at the airport. He wrote back «I’ll refund your payment and the refund is for your gas and parking.» I responded «No, the refund you are giving me is for the service that I pre-​paid for that you did not provide!»
Another fade-​in/​fade out… No evidence of a refund! While away I tried calling their numbers several times and got the same disconnected and mail box full messages. Finally yesterday Steve picked up the phone, 13 days later. I asked if I could speak to the owner and he said «I am the owner.» I think he was the one who said both «there’s no one booked today AND I only had your arrival.» And yes, he did refund the money last night, after I told him if I did not receive it in 48 hours I would take other measures.
So — I guess I am just fortunate that I had a car to drive myself to the airport otherwise I would have missed my plane. Obviously I would not recommend Zero2 Sixty. I can’t tell if they are a complete scam or if they pick and choose who they want to scam.
I would choose zero stars if that was an option!

Steve @ Zero 2 Sixty was great service all the way! He was Prompt on calling to confirm our drive time and loaded us up and had us on our way to LAX (uuhhggg) in no time at all. He took a different route and we arrived in a hour from Ventura. Before our drive back Steve also called me to see if we would need a larger car or if there was ANYTHING SPECIFIC that we needed before he picked us up. That is customer service!
Persey picked us up from LAX to drive us all home. (Steve still called again to let us know he would be sending a diff. driver) First we were delayed by a hour and a half on that darn plane and he was sooo nice about it. Then there was horrible traffic. He was so laid back and patience. He then offered to take us to get food. Mind you this guy has been driving all day and it was 12:30 at night! (still thoughtful!) We made it home in no time at all!
BOTH DRIVERS WERE GREAT. WE WILL BE USING THEM IN OUR FUTURE TRAVELS.

I bought 4 Amazon Local vouchers for this company. I tried calling, and got a voice mail saying that if you’re using vouchers to book online. Okay, so I went online, sent my dates and got a kick back response saying they would be in touch shortly. 2 days later, I sent another email. No response. 2 days after that, another email. Guess what? No response. I gave up, and Amazon Local will kindly be refunding the cost of my 4 vouchers. Don’t bother even trying this company. There are SO many limo services at LAX that would be most happy to have your business!