You’ve Got it Maid Today

Made the same mistake as many others on here by purchasing the Living Social voucher, and it was downhill from there.
Took me days to merely get them on the phone; the woman on the line tells me they’re booked for the next two months, but I book the date anyway. She takes my Living Social voucher number, name, address, and phone number.
The day before the scheduled cleaning I call them up to verify the time in which they would be coming in, as I had arranged to work from home. The woman — the same individual who had taken my information and booked the cleaning date — tells me there’s no record of me ever having made an appointment. I tell her I recognized her voice and that she had been the one who helped me. She plays dumb and says she can’t remember, but that she would investigate what happened and call me back shortly.
She never did.
The following day I call them back several times, and can’t get anyone on the phone.
The day after I try again, and finally get someone on the line and it’s the same woman. I ask to speak to the person in charge after rehashing what’s happened and she tells me in a rude way that people have been booking appointments with their LS vouchers and cancelling at the last minute, at which point I go ballistic on her and ask just what the hell that has to do with me. She completely ignores my request to speak to a manager and then tells me I can either book an appointment again with her — which, surprise, surprise would have been another 2 months down the line — or I could get a refund from LS.
I got my money back.
If unlike me you had the sense to refer to these reviews before lending them your patronage, you’ve done yourself a great service. They are a terrible outfit with horrendous customer service.
The only thing that’s more disappointing than my experience with them is Unilocal forcing me to give them any kind of star rating at all.
You’ve Got it Maid has a lot in common with herpes. Avoid them as such.

Bought the LivingSocial deal for a two bedroom cleaning. They did a nice job. Missed a few spots, but mostly the place was clean. My expectations weren’t too high since it was a LivingSocial deal (Sadly, I’ve found that I do not usually get the best service when I purchase something from sites like LivingSocial or Groupon). They were on time and did a nice job. I was happy with the work and would consider booking them again.

Same issues as others. The scheduling was ridiculous– I had a difficult time getting hold of them and eventually spoke to someone early November for my Living Social deal that had a Dec. 13^th expiration date. They had nothing available for 2 months but they were willing to extend the offer Dec. 24, 25 & 26 which is Christmas and of course like many other people, I’m out of town. I am still trying to get in touch with Living Social to get my refund but I wish I visited Unilocal before purchasing this offer– lesson learned! I don’t understand why these companies overbook months in advance, why not just put a quota on your deal so that only so many people can purchase?

In reference to my partner and my earlier post about the awful customer service and the owner canceling on us 2 hours before our appt… she is now calling us at 8pm to harass us about our post. She called me a loser and said she hopes that me posting on Unilocal makes me feel better about my awful life!!! Well… i have a nice life thank you and I can actually afford a maid, and I’m not the maid! Unilocal is here for honest people to get honest reviews… and I wish I had read the other reviews and saved my $ on the vouchers. The owner also screamed that she hopes i don’t get a refund. It got even better when she said if she finds out where I work she will write bad reviews about me.
Do not do business with them… you will be sorry.

I found these guys through a Living Social deal and they did such a good job that I started scheduling them to come every 2 weeks. Costs a lot less than any other place I have called (I have been looking for a cleaning service for a while). Person on the phone is always pleasant and was willing to work with me on price. Sooo, yah. I’m a fan.

You’ve got a stick up your ass, lady! Whoever picks up their phone needs to get love from somewhere because she clearly hates her life. My story is similar to 90% of the people here. I had a living social coupon and was sent to the end of the line. I got an appointment two months AFTER I booked one. They called me in the middle of the day two days before the appointment and left no details but said they would cancel me if I didn’t call back. I called to confirm and they NEVER called me back. I finally was able to get in touch with them the day of my appointment and was met by a rude woman who was convinced she had a conversation with me that never happened!!! The cleaners were super nice but VERY LATE. They showed up 8 hours after they were supposed to be there and kept calling me asking for directions. The place is clean but I will never use this service again.

I also took advantage of the LivingSocial deal, which seemed like a great value. However, my ENTIRE experience with them, from scheduling to cleaning, was utterly unprofessional and unpleasant.
When I called to make the appointment, their only supposed availability was a month and a half away (despite their 2 week advance notice claim on the LivingSocial voucher). I didn’t mind this that much, until they called 2 weeks later saying they might not be able to honor that date, and asked if I could reschedule for the next day, which I couldn’t. At which point they changed their story and said they could keep the original appointment. Strange… and unprofessional.
Fast-​forward to three days before the appointment. They called to confirm, but I was unable to pick up (it was the middle of a weekday). They left no voicemail. Three hours later, got another call from the same number, this time leaving a voicemail stating, «we called earlier. If you do not call us back to confirm soon we will cancel your appointment». Quite rude, considering I had no idea who was calling the first time around.
Finally, we arrive upon the day of the scheduled appointment. The appointment was for 9am. Starting at 8:30am, I received a total of 4 phone calls from the maid herself, asking me, «I’m supposed to clean your house but I don’t know how to get there», after which point I gave her directions, which she apparently had difficulty following (it was a mere 2 miles away on rather large and perpendicular streets), leading to consequential phone calls to the tune of, «I’m supposed to clean your house, but now I can’t find it. I’m on so-​and-​so street», to which my only response was, «yes, that’s what I said before. Keep going and take a right here and a left there (like I said before) and you will arrive». Was this woman not equipped with directions BEFORE leaving for the appointment? Did she not have any means of finding her way here besides calling the actual client? When she finally arrived, she called again asking for a parking spot, which I did not have the time to purchase for her beforehand, and then again to see if she should bring her vacuum-​cleaner. Um… I assume that would be a necessary component to a cleaning job. I don’t know, that’s just me.
When she finally arrived, no joke, the first words out of her mouth were to complain about the parking and how «pissed off» it made her. She then proceeded to make a call on her cell phone to some company to order what seemed to be pet supplies. Apparently, the phone operator at the other end didn’t understand her because she had to keep repeating… then yelling… her order into the phone and ended up hanging up on them, frustrated and even more «pissed off». To be honest, if this had been a comedy of errors that I witnessed on the street or on a sitcom, I would’ve been laughing my head off. But in my own home, on my time, during a supposed cleaning job… not so much.
Incredibly, this woman then proceeded to tell me that because I had paid «cheap» for this cleaning, she would only be able to do a mediocre «surface» job because she was paid «cheap» too. During her time here, she was on the phone at least twice more, one of those being yet another screaming/​crying debacle with a salesperson. She also berated me for the cleaning products that I use, claiming my floors and counter-​tops were sticky (as environmentally friendly products sometimes are not the strongest grease-​cutters). I guess that’s why I wanted to try out their cleaning service. I don’t know, just a guess.
Oh yeah, and the icing on the cake would have to have been when she bashed Americans (she was French) for making a big deal out of everything (insert condescending mimicry of an American freaking out about something purportedly trivial).
To be fair, the actual cleaning was, on a surface level, sufficient. I mean, my place isn’t dirtier than when she started. And she did spend a good hour of her 2 hours here actually cleaning.
I’m not sure why any proprietor or employee would get involved in a business that they clearly have no idea how to run, and seemingly dislike doing so, in the face of their clients. What an utterly unpleasant experience, for all of us. My home may be marginally cleaner, but my experience with «You’ve Got it Maid Today» has been forever tainted. My advice: stay away. Far, Far away.

Another Living Social deal gone bad! Of course the couple (man & his wife) who came were so incredibly sweet… but that was the only part that was okay.
We purchased the 3-​bedroom deal and what did we get for $ 70? The wife mentioned to us that they ONLY dust, clean the bathrooms, surface clean the kitchen and sweep the floors. I could go into detail but I don’t have enough time to say «what wasn’t done.»
Incredibly sad that I wasted my hard earned money (haven’t had the house professionally cleaned in almost 3 years due to $$) on what I thought was the whole house being cleaned. We gave the woman and her husband a nice tip ONLY because they told us stories of losing their jobs and their business and we felt so sad for them.
Pro’s: None what-​so-​ever
Con’s: Imagine your house needing to be cleaned, a cleaning service coming in for only 2 hours and then realizing it looks the same as before they got there… your picture in your head says it all…

I ordered the living social deal and scheduled for them to come clean my studio apartment after a subletter of mine left because I’ve had terrible experiences with subletting in the past and didnt want to come home to a mess. However this time the subletter was a dream and left the place spotless, so I was disappointed that I was going to waste my money having a cleaning service clean an already clean apartment, but I figured at least when they left it would be extra clean. Nope! Dust bunnies behind the side tables, mold in the shower and on the shower curtain, not totally sure the kitchen had been swept or mopped (found some debris where the counter meets the floor including a penny), the windows were dirty and a couple of pans had been put away with grease on them. What did I just pay for???

This company inspired me to join Unilocal — although unfortunately not for a good reason. I bought the Living Social deal, and was able to get through 2 times to someone at the company. She told me that their computer system was down, and promised to call me back, after which I provided two phone numbers for her.
I never got a call back, and 2 weeks later, still can not get through to set up even an appt! I have also e-​mailed them numerous times. Based on this experience, I asked Living Social to refund my deal, which they graciously did.
Don’t waste your time with this service!

Ordered the LivingSocial deal over a week ago and have been trying to get them on the phone ever since! NOT a good sign. Thanks for the reviews, I will not waste my time.
Just got off the phone with LivingSocial and the refund was painless.

HORRID service. I bought this through Living Social and was excited at the thought of a $ 35 house cleaning. Well, in this case, I didn’t even get what I pay for. After a month of scheduling nightmares and picking a day that was 2 months away, I prepped my apartment and waited patiently for the crew — organizing my Saturday around it. They never showed. I called, left messages, etc. No one ever called me back. I emailed. Nothing. Finally the following week I was able to reach someone on the phone — who then blamed ME and said they never scheduled it (even though I wrote her name down as well as had all the pertinent info when we made the reservation. DO NOT USE THEM!!! Horrible people!

Seriously some of the worst money I’ve ever spent — and I had a Living Social deal!
It took me two months to get an appointment but I wrote it off as them being really busy because of the living social deal. The day before my appointment, they called me to say that the maids car had broken down and they’d need to re-​schedule. I couldn’t do the next week so we made the new appointment for two weeks from then. Argh #1.
I was told (and confirmed the day before) that they’d be there at 10am. At 11am no one had shown up so I called the place, but as always, just got the machine so I left a message. Two people (a man and a woman) showed up at 12:20pm! Almost 2.5 hours late!!! Argh #2.
They were nice enough and my Husband and I left to get lunch and told them just to close the door when they left. When we returned they were gone and I’m honestly unsure what they did. The mirrors seemed to have been cleaned and I did see the woman going around with a swiffer-​duster but that must have been the extent of it because there is still a pile of dirt underneath my bathroom sink (serious easy-​to-​see dirt because workers had replaced my sink a few days before), crumbs on the counter, fluff in my rugs, kitchen-​splatter on my walls, etc.
Nothing seems to have actually been cleaned.
What is the point?! A cleaning service should make my life easier, not harder, which is exactly what this one did. I would never recommend them.

Well, I’ve had some bad experiences with cleaning crews before, but I have to say I was impressed with You’ve Got It Maid. I had a Gilt Groupe certificate for a 2-​bedroom, 2-​bath cleaning. My place is actually a 2br, 1ba, and is probably only about 1200 – 1500 sq ft, but they sent 3 people anyways. One guy spent the entire time cleaning the kitchen — and our kitchen is really small. But he moved things around, thoroughly cleaned the stovetop and inside of the microwave and really got all of the floor cleaned. It was amazing. They moved the furniture around and got all the dustbunnies underneath. I was impressed, and they were very nice. I can’t speak to the consistency of the service as I haven’t gotten around to asking them back yet, but if you do choose to go with You’ve Got It Maid, I would recommend Chevy and her team because they did a great job at my place.

THIEVES! Blantantly INTENTIONALLY kept customer’s money from Groupon Living Social (877)521−4191. Made themselves unavailable by phone from Mon 5÷16÷11 through 5÷18÷11. Stated on a recording NOT to leave a message about Groupons. Found a number online, left messages & calls were NOT returned! Recording stated Groupon work had to be scheduled by 5÷18÷11. Today’s message 5÷19÷11, Groupons won’t be honored. Living Social has NUMEROUS complaints against them! Write the Better Business Bureau & demand their business license be REVOKED. Call Living Social, get a refund & have them banned from further participation.
Making themselves unavailable constitutes INTENTIONAL consumer FRAUD!

Contrary to the other reviews here, I think they actually did a great job and they exceeded my expectations. I live in a one bedroom apartment, and the $ 35 Livingsocial was tough to pass up. After reading these reviews, I was skeptical. But I came home to a spotless apartment. Dusted, vacuumed, counters cleaned, they even made my bed and lined up my stuffed animals. I could not have asked for better! I feel bad now, though, for forgetting to leave a tip. I’ll definitely be hiring them again.

I had You’ve Got it Maid over to clean before and after a party.
I was running late getting home on a Friday afternoon for the first appointment and the wonderful crew was waiting for me. I was so happy that they hadn’t left. They did a great job cleaning my apartment — one member of the crew spent the entire time scouring my bathroom until it was shining and you could eat off the surfaces.
After my party, the second crew did an even more thorough job and they got to some nit picky things that I didn’t even expect. They even got the rust stains off my kitchen and bathroom sinks — and I thought those were permanent!
I am now sold on needing their services at least once a month, just to help me keep my place deeply cleaned!

I have officially turned into my mother.
As a young professional with little time for «deep cleaning» I was delighted when Gilt City ran a special for a maid service. I have been irregularly using a cleaning lady referred by a friend for the passed 2 years who charges 100 bucks (i use her once a month and she usually gets stuck washing a sink of dishes.. . gotta love l.a. no dishwashers) so when I saw $ 35.00 I have to admit I did get excited.
I called last week to make an appointment. They said they would send someone on Monday afternoon. At 2:40 on Monday afternoon they called me to say they were sorry but they would not be able to make it today, and that someone would come tomorrow.
Tuesday came and went. I called and was trying to be understanding but they said the driver was lost (they brutally misspelled my 3-​letter street name) and that someone would come on Wednesday.
I know people in L.A. run on L.A. time, but to spend 2.5 days waiting for a cleaning service to come is more than unreasonable. With that being said they showed up late on Wednesday. I left with a bad feeling in my stomach and returned to a headache.
As other reviews have mentioned, my apartment smells like a chemical factory (thank god I’m not pregnant), and the job that they did was just alright. I would not recommend them for full price, but for $ 35.00 I should have known.
Now that I am off my soapbox, which is still covered in dust, I would like to make some recommendations to YOUVE GOT IT MAID:
A user friendly website, such as the one that Domino’s has recently employed. (tells you when your pizza is made, when it goes in the oven, when it comes out of the oven, and when the driver is out for dispatch). This way, by means of email or text updates, the customer will know whether someone is running late, not coming, or if there is a need to reschedule.…or to get the correct spelling of a street name.
A secretary who is manning the phone during business hours (even if you forward the office line to a cell phone) because it is extremely frustrating to get an answering machine EVERY time you call. Who uses answering machines anymore anyway?
The option for a customer to elect to use their own environmentally friendly cleaning supplies, and not the industrial strength stuff that has probably killed my 4 remaining eggs.
A classic case of you pay for what you get. I just hope I didn’t spend 35 bucks for chemically induced brain damage and dusty lamps.
If you want your apartment cleaned, I will happily do it for $ 35.00 but probably not with a smile.

I should have known better than to trust a company with a name like, «You’ve Got It Maid Today». Really.
I also got the Living Social deal — $ 55 to clean my two bedroom apartment. Which isn’t even that big, but whatever. Thanks to the LS deal, they were booked on weekends MONTHS in advance. I work during the day, and I’m not OK with leaving a key for strangers to come in with, so I was willing to wait. They called me three days in advance to confirm, and I asked if I could get an earlier time than originally scheduled. We agreed on Saturday at 1pm (my original time was 3pm) and left it at that.
Saturday, 1pm. My husband and I have run around trying to de-​clutter so they could do their work. 1:30 rolls around — no maids. I call the office at 2:30pm, and leave a message. The original time of 3pm rolls around — no maids. Finally, around 3:30, we had to go outside while it was still light out, so we left. We got home to find their card on the door.
I expected a call back to reschedule, but I had to find them. The first time I called, I was told someone would call me back to reschedule. Two days later, I called to reschedule, and since I was so tired of dealing with them, I agreed they could come in on a weekday afternoon while I was at work.
Day of cleaning rolls around. I, of course, forget until the morning of, so I’m late for work because I’m running around decluttering in advance so they can actually CLEAN. I put our clean sheets, because I usually expect that cleaning crews also change linens. I also put out a note, with a tip of $ 20, based on the original service price. (We usually overtip slightly on Groupon/​LivingSocial deals). Note says, please don’t worry about laundry, just focus on kitchen and bathroom, especially the floors. See, I ALSO assume that cleaning crews do floors… especially when that was specifically listed on the service description on Living Social.
We get home from work that night, and find that the $ 20 and the note are gone. But that, and a card in the mailbox, are the most definitive signs they were even there. Here’s what they did and didn’t do:
CLEAN:
— Top of stove
— Some surfaces dusted
— Counters wiped down in kitchen
— Dishes removed from sink and rinsed or stacked in dishwasher (Which wasn’t run properly, by the way, and they attempted to run it half empty)
— Trash taken out in all rooms… but with no replacement trashbags or liners put back in
NOT CLEAN:
— Floors were NOT EVEN SWEPT
— Pretty much all the baseboards and picture frames weren’t dusted
— We couldn’t even tell if the bathroom had been cleaned — the surfaces looked SLIGHTLY cleaner, like they had maybe used some of my Costco-​brand surface wipes on them
— Bathroom floor also not swept or washed
–Carpets not vacuumed
— My son’s play area totally untouched
— Dishes not even washed properly — I found the same brown rings in the bottom of the teapot that was stacked with the clean dishes
— Sink in kitchen maybe also wiped with my own surface cleaning wipes again — it’s white, and needs to be scrubbed with Ajax or SoftScrub to be cleaned
Maybe I just have higher standards because I’m used to a totally awesome maid service (Betty’s Maid Service). I’m used to coming home and finding the house sparkling clean, so much so that there’s little cartoon glints all over it. Betty’s Maid Service bring their own stuff, and they clean every surface so well that I can smell the clean before I even open the door. So I’m used to a really great crew, and maybe they set too high a bar. But this was genuinely TERRIBLE work. It wasn’t even worth the $ 55 cost of the voucher. It was MAYBE worth the $ 20 I left out as a tip, but honestly, if someone had said, «hey, would you rather dust a bit and wipe down some surfaces for half an hour, or pay someone $ 20 to do it», I’d have done it myself.
On the bright side, I did call LivingSocial and explain how dreadful the service was, and they’re refunding my $ 55. LivingSocial are generally fantastic to deal with. But if you want a solid maid service, don’t even bother with these guys. Not even with a voucher. Because now, not only am I out the $ 20, I STILL have to clean my house. I’m a working mom, dammit. That’s the whole POINT of hiring people to clean.
BTW, my review of Betty’s Maid Service is here:
Call them, and save the hassle of dealing with… and ironically cleaning up after «You’ve Got It Maid Today».

When I purchased their services through a Living Social offer I thought WOW what a great deal! I quickly made an appointment for them to come and clean our 2 bedroom apartment before the in-​laws come to stay for the month. I was able to book within a week of calling. But the good ends there.
My husband was at home with our infant daughter and saw the staff move like molasses. They were there for a total of one hour and did not bother to open our media cabinets to dust nor did they clean the bathtubs. The one bookshelf we have was not even touched. I wondered what I paid for, then realized they probably did as much work as the coupon was worth! Which is not what I wanted. When I contacted them about what happened they never got back to me.
DO NOT use this service. There are so many other good cleaning services out there you would be wasting your money on this one.