Westwood Apartments

I have been living here for about two years now. After the mangement change this place became horrible. Elevator used to break down two to three times per month. Now it’s completely not working. Hall ways are not maintained at all. You’ll see dead mouse carcasses inside the stair ways. So disgusting! Also don’t deliver any packages through USPS you will lose it. The usps guy will not deliver it to your home. He doesn’t even go to the front office to drop it off. He’s a lazy ass or he has problems with the management and the management doesn’t give a shit about it. I lost a $ 60 package cuz of this. Please avoid this place at all cost. Can’t wait to get out from here!

Here is the how they’re going treat you if you’re interested in this apartment after finished the site visiting. The reviews of 1-​stars are absolutely true. I’m really regret that didn’t check Unilocal before contacting them.
First, they ask you for a $ 100 «reserve fee», that’s for «reserve the apartment 48H for you».
Second, they will charge you $ 40 as «application fee». You must fill some contents and do this on-​line. This is confusing, I really don’t get it what am I applying for, especially I’ve already been charged $ 100 for reservation. Good thing is once you pay this $ 40 dollars, you’ll get treat seriously.
Then your roommate need to do the same thing, even though you’re already «applied» for that.
If you’re still interested in this apartment, good luck because I’m not.
The name of my recipient is «Joshua Muller», and looks coincidentally similar to someone rated this apartment 5-​star.
Funny, isn’t it?

Ive been living here at the Westwood Apartments since last september and I must say that I have never had as good as an apartment manager as Marcello Robinson. He goes above and beyond every request I make and does everything in his power to accommodate every need I have. GO MARCELLO! Oh marcellos assistant josh is the man as well, he’s very well spoken and seems to enjoy what he does very much.

2013 – 2014 under Carmel Apartments was a ⁵⁄₅ experience.
Marcello and Joshua clearly had beef, but they were super courteous, fast, and amazing. We got email notifications for packages, all services were done in under 24 hours, and there were even food trucks for us every friday!
2014 – 2015 has been utter hell.
The building was acquired by some devil company called Cirrus Asset Management which is a hot mess of a company. Josh had stayed, so I thought we were in good hands – I have a feeling these issues are not his fault. We an no longer pay rent online (back to turning in checks or money orders, is this the 70s?), service calls are just dropped or ignored, packages are going missing left and right, my mail is getting opened before I get to it, and there is no working phone number or email address in sight. I really loved this place, but it has become a total sh*tstorm.
If you’re looking for a future apartment, this is a very pretty place. It is more secure than your run of the mill glenrock death trap. The staff is also friendlier. However, if you ever have a problem or need help – you won’t get any.

loud parties, lost packages, managers that were hard to find and overpriced utilities… alright. but 800 dollars deduction from my security deposits for replacement of carpet that was only one year old? 190 deduction for painting the wall that was exactly the same as the day we moved in? Hmmmmm… okay

I am a parent to a daughter who has lived here for the past 1 year, and she has liked it so much that she and her roommates have all signed up for another year. Because we live near by, we visit the place often, and I have always been impressed with how clean and quiet the place is. Marcello, the new manager (as of 2013), and his staff are friendly and very helpful with any questions that we may have, and I especially appreciate his office informing us of any upcoming events, Friday Free Food, etc., on my cell phone/​ipad. That just gives us an extra sense of security that our daughter is being well taken care of.
Someone mentioned that it would be nice if utilities are included with the rent and I agree and would appreciate it if Marcello could look in to this.

I’m not sure why the other reviews are so intensely terrible, but we’ve really liked living here. It’s my understanding that the management did change hands in 2013 and the landlord and office assistant that are currently there are both great, and very responsive. We’ve had absolutely no issues.
The bedrooms are a little bit small – but no smaller than other North Village apartments – , and I think all the layouts of the different units have their own aspects, so definitely ask to check out a few if you don’t love the first one you see. We have a third floor 2 bedroom 1.5 bath and we are happy with it. The kitchen is beautiful and our layout is really open. We have a balcony with room for a table and chairs, the bathroom has nice tiling in the shower, and the carpets and walls are in very good condition. There are office people who take packages for you, so your packages are never just sitting on the doorstep. The front door is locked when the office is closed, so it’s very safe. Laundry rooms are available in the parking garage level. The pool area is really beautiful. The maintenance people are on site all the time, and are super responsive and always come within the day of calling or submitting the online request.
I would recommend living here!

Possibly the most hassle-​free apartments in Westwood. Marcello (the manager) always brings in free food trucks and pizza for the residents, has always worked with us for any billing/​rent issues, and his management team always handles any issues we have (like if we clog the toilet, etc) within the same day — it’s fantastic. I think they even have an iPhone app now that lets you schedule maintenance.
I do wish some utilities were included with the rent like most other apartments. Rent is on par with everyone else in Westwood, but the cleanliness, service and convenience puts them over the top for me and my roommates.
Plus there’s free coffee in the manager’s office! What more could you want?!

This review is for the Levering building:
Please heed my warning and NEVER, EVER live here. Just don’t.
Here is a condensed list of our grievances:
Our bathroom was infested with mold. I had to bleach the entire bathroom from floor to ceiling with bleach every two weeks or it would be a health hazard.
The oven in the kitchen was too small to fit a standard size cookie tray, only a round pizza tray would fit.
Randomly half of our stove (2 of 4 stove tops) stopped working for a month.
The apartment was incredibly cramped and overpriced, even for Westwood.
But most of all, the management was HORRIFIC:
–Insist on all packages being sent to their main office on Gayley, but they don’t work Saturdays, so I had a package get left outside of the Gayley building and consequently get stolen.
–Lost one or both of our rent checks on 3 separate equations and tried to demand late fees.
–Allowed gigantic, obnoxious parties to continue on multiple occasions. I once had to get past a party’s bouncer to get into my own apartment building.
–Generally absent and hard to get in touch with, I often had to make 2 or 3 trips during business hours to speak with someone.
–We were lied to during the lease signing about the extent of mold in the apartment as well as the early termination policy.
We gave them 3 months warning of moving out. They acknowledged this and asked for permission to show the apartment. We granted it and they said they were coming. A month later they left a paper on our door telling us the day we had to move out by (2 months before our lease ended). We moved out and then they said none of that had happened and we never told them we were moving out and charged us the last 2 months rent because we were not able to find this last piece of paper (our own stupid mistake, I know).
The bottom line is DON’T LIVE HERE.

This review was written for the apartment on Levering:
I understand this is a «student housing» unit, so there may here a lot of college kids having parties here and there, and believe me, I’m not some begruntled neighbor that immediately calls the cops at 10 at night. However, having parties that go until 4 in the morning with music so loud that the walls shake the whole apartment, on a Wednesday night, during finals week (on more than one occasion) !!!
Totally unacceptable.
I complained to management several times about these certain disruptive tenants, and they did absolutely nothing to solve the problem. I later found out that I was not the only person to report these tenants to management, however to this day, the music continues to blare through the night.
On top of that, the walls here are so thin, that I can hear the neighbors coughing from taking rips out of their bongs, and on days that I’m lucky, I can hear them occasionally pass gas.
This is not the place to be if you are a working professional, have a family, or are a student that wants privacy to study. The apartment itself is way overpriced. What you get is a poorly ventilated apartment, tiny kitchen, limited storage space, no free parking, thin walls, and immature, rude, disruptive college students. Also the complex is located next to a busy street so if you enjoy waking up early to sounds of cars honking then by all means, move here.
I am so glad I’m going to be moving out of this hell hole soon.
Another thing that disappointed me was how intrusive management was. Three months before the lease was over, the management had other people come in to look at the apartment to rent it out to them. I did not feel comfortable having strangers come and look at my stuff, especially when I was not home. I would understand it if was a week before my move out date, but three months before the lease? Come on.
Please do yourself a favor and look elsewhere.
After reading all the other reviews, it seems as if the management are money hungry. They try to find ways of taking advantage of tenants because majority of them are all young college students.
I can’t WAIT to find out what ridiculous excuse they are going to make up to take funds out of my security deposit. Good thing I took pictures of EVERYTHING before I moved in.

This is not the place you want to live.
I have received notices about owed money, but when we asked them where we owe it, they were unable to show us in their books. Instead of helping me locate the missing money, they left me to solve the problem myself and were entirely unhelpful. I got charged late fees for their clerical errors.
The management changed consistently and resulted in lost paperwork. I did not get the impression that the managers cared about their residents. Every time I went into talk to a manager they gave off the impression that I was inconveniencing them and my concerns were never taken seriously.
The units are small and not worth what you pay. The heater turns on the smoke detector. We had no hot water for a week in January and management refused to fix it.

They have violated multiple renters’ rights and building codes, All of which is illegal! The office staff are completely incompetent. They take advantage of the fact that it is primarily college students who are unaware of their rights as renters. Avoid this place at all costs if you can!!!

The management at this place is a joke. Basically all they’re good at is collecting your money. It’s nearly impossible to get a hold of anyone unless your free all afternoon. They never respond to messages or Emails. The apartments are cramped and over priced (even for Westwood). The walls and floors are paper thin. I could go on for days, just take my word for it this place blows. Save your self time and A LOT of money and go somewhere else with your business.

As of today, despite their promises I still do not have my check for well over $ 1050 they owe me:(

I don’t know whether it’s Carmel as a company or just their Westwood location, but in either case, these people are among the most unethical business owners I’ve ever dealt with.
Like just about every other Landlord in Westwood, they are well aware that they are dealing with mostly students, and as such, they think they can get away with all sorts of illegal things because the kids either won’t bother, or don’t know how to pursue the issue.
When I moved out of my apartment, I left it spotless and in perfect condition. And I mean perfect. I’m a very neat person, and I’ve never before had any trouble getting security deposits back, but in this case, not only did Carmel keep my entire deposit, they also sent me a bill for an ADDITIONAL $ 800, claiming that it was for «maintenance fees.»
They didn’t give it back until I threatened to sue.
Don’t fall for the scam. I know many other people who lived in the same building as me, and Carmel pulled similar cons on all of them. It’s their standard practice: Steal money, and hope the ignorant students don’t put up a fight.
If you’re looking to live in Westwood, I strongly recommend against renting from a corporation. Rent from an individual, a landlord that you can actually talk to, not a corporation with dollar signs on its eyes that has maximizing profits down to a science.