Westlake Financial Services

I just called to ask why a $ 50 extension was not taken out of my bank account on Saturday, since it had been set up since I believe Wednesday. It had been set up for Saturday since I was waiting for a refund to be accounted for and was not sure by when it would hit the bank, which was there since Thursday but it was already set up so I just left it alone. I checked Saturday money was in the account, checked Monday money was still in account and sent and email and never got a replied. I checked today and money is still in the bank so I called to ask why they haven’t deducted the Money the girl who help me all she said was you broke the agreement your card declined, she spoke over me the whole time was really rude, and she said that her notes on the agreement I made before were totally the opposite. I told the rep i could send her the bank statement to see my money was there she was still being really rude and kept saying we can go back and forth but no you didn’t make the payment and broke the agreement, its not my fault they are that stupid and probably entered a wrong key because when she asked for expiration date she asked twice to confirm, and when she ran the payment today it went right through with out no problems. My job has always been in customer service field I know all about imputing notes, and I have never speak to a customer the way she spoke to me. As a customer service rep I expect to be treated the same way I treat my customers. The point is the girl that helped me took my $ 50 + a $ 5 processing fee still with attitude and being rude when I asked to speak to a supervisor she stated that nothing was going to change even if I spoke to a supervisor. I got fed up and was like whatever take the payment. If you don’t like to work with people find a job where you don’t have to talk to nobody, and let people with people skills get the job. They are great at taking payments but horrible horrible customer service. Not everyone that I have spoken to is always rude. but most of the time people are rude that’s why I rather email to have to deal with rude employees.

Worst company ever i went thru them and paid off my car with no payment problems and im at a dealership and my credit was ran and they never put the car that i paid off on my credit report. its like it never happen now the loan banks wont know i had already paid off a car… screw you guys I WILL NEVER go thru them again such a shaddy company 3 years of car payments on time and they didnt put it on my credit

Not bad.
But there online pay system is very frustrating some times.
First of all… whats up with paying a fee to pay ur bill these days? Not just this company but alot of companies doing it.
Secondly…there system online seems to be down alot. Try to log on and it says my password is wrong. Then i call them to find out its thete system not my password thsts wrong. Ugh!
Sorry for the Rant.

What a headache it is to be this company’s customer. I cannot wait and soon enough to pay off my two cars with them.
Their so called customer service is beyond absurd, rude, and helpless. APR are ridiculous, save your money and try to buy with cash or wait till your credit scores are up so your not taken advantage by these money hungry thieves.

Worst decision I have ever made. I purchased my car in May of 2012, paid it off by around August 2013!!! I recently checked my credit and my car does not show! I have called to ask for an explanation and all they keep sending me is a letter saying that I do not owe any money. They are very fast and good at taking your money, but do not care to take on THEIR responsibility to report my purchase on my credit… Btw I have contacted the 3 credit bureaus and none of them have received any information about my car purchase. Its ridiculous that I paid for my car over 2 yrs ago and my credit does not show it. Save yourself the time to go through what I’m going.

I haven’t even gotten my first statement yet, only have had a car for a week and this company has called me every single day, since i drove it off the lot. I’ve told them not to call during certain hours because i am at work and yet they keep doing it. I’ve had car loans before and have never had this problem. This is the worst company and i dread that i have to deal with them but if they keep harassing me then I’ll give the damn car back cause it is not worth all the harassment, when my first payment isn’t even due yet.
They don’t even know why they keep calling me I’ve talked to several departments and they just keep giving me the run around. Worst company ever.
Here it is almost a month since getting the car and I still have not received any paperwork or statement from westlake. I don’t see how better business bureau hasn’t given them an f and/​or been shut down.

I was gonna leave stuff alone still rating a 4 due to giving me the loan when I was down and out. I clearly wrote the problem /​outcome of the incident. Better off leaving my Unilocal of 4 stars alone. Mr Albert A. That response was un thought of, did you ask me if I have something to discuss about my account I paid off. Blood pressure rising. I clearly explained it took over 30 days for a 2 minute copy and paste piece of paper. You insult my intelligence. Looking into the problem would have been a leaders job, finding a way to shorten the process for a 2 time 27 month combat veteran ending his military career a way for someone in his company to take 3 minutes to identify yes or no on his car transport he paid 3 months ahead on. HR, disregard someone fire no, just don’t reply, «CFPB action against west lake tops 44m. Oct 1 2015. It be better to have someone else respond actually lets leave it be. Maybe he copy and pasted that real quick, it’s pretty easy isn’t it. Because that was a dumb and insulting reply to me. Again that’s for the loan.

I really appreciate being able to get a loan with Westlake! I am rebuilding my credit and they took a chance on financing my auto loan. Whenever I call customer service they are helpful and I was able to change my due date which you can do only once to fit my pay days! I’m happy and the rep that I spoke to the last time was awesome, I gave his supervisor a compliment! Oh and it’s a 2015, super cute and sporty!

My first time paying the car payment (as my husband always does) I accidentally sent them a check for my car payment. My car payment is through a different car company but I had a letter from them from a previous possible finance and sent the check to them. I wrote my account number from high performance capital and my husbands name. When high performance called on my late care payment I realized the mistake and paid high performance over the phone then called west lake. I spoke to a customer service rep and told them what I did. I was assured that since I don’t have an account with Westlake, they have no place to put the money. So they would not cash the check. I made double sure as it costs $ 20 to put a stop payment on the check. Well guess what? They cashed the check! Where did they put the money as the 18 (yes 18) people I spoke with from Westlake said it was wrong as they couldn’t apply it to any account! I have been waiting for over a month, calling, faxing documents and emailing every day for a refund. And accounting has no number to call? Give me my damn money! Thieves!
I spoke with Monique at ex 7235 who assured me 3 weeks ago that accounting would call me that day. I spoke with Eric (the only nice associate) who emailed accounting. I spoke with Sheila, a supervisor who assured me that accounting would call me on the following Monday. I emailed
with a copy of the cashed check, a and printout of the check being cashed, a letter and contact information a month ago and received a message that they will «forward» to the appropriate people. I faxed it to 877−821−4730 attn accounting. I faxed it to 323−692−7006 attn Monique. I faxed it to 323−330−9065 attn Elida (supposed personal fax to Elida an accountant.) I received nothing! No phone calls! No emails! Nothing! This money was stolen! I was told by Westlake financial services that since the account number and name on the check are not in Westlake services anywhere, that it would be unethical and illogical for them to cash the check with no place to put the money. They assured me that I do not need to «waste» the money to put a stop payment on the check. So I didn’t. A HUGE mistake. I didn’t think they would steal the money. Unethical.

I paid my truck in full of over $ 12,500, and on my last «balloon payment», since I couldn’t pay the $ 1,400.00 at once, they repossessed my truck. MY LAST PAYMENT AND THEY TOOK MY TRUCK! Now they want repossession fees and all this other bull crap. I’m so mad at them right now, I will NEVER recommend them to help anyone I love. I have two jobs, how am I supposed to get to work now?

Westlake Financial Services definitely deserves an updated review from me from 1 star to 5 stars for quickly responding to my complaint about their customer service. I received my document request within 24 hours of my Unilocal review and their Customer Service management seems to have things under control. They responded in reply to my original review within hours. A solution was executed within 24 hours. Impressive. As stated in my tip, their actual product of high risk high interest auto loans is an excellent product for re establishing credit and I highly recommend this company for an auto loan if you are unable to get a better deal due to your credit rating. Impressive job by management.

Westlake gave me credit in 2001 when nobody would. They will finance anyone if you’re willing to pay the price. Luckily I came into some money and paid off my car within 2 years.

So far, I have had a good experience with this finance company. They financed my husband’s car. I have to put up with the finance company that financed vehicle. They are the worst! They get no stars

ok so let me set it all out on the table for everyone so they know what the real deal is with this bank. westlake is a high risk lender so they take people who are high risk and STILL finance them!
if you get denied everywhere else westlake will most likely approve you but get ready for a short term loan and high rate, mine was 23.99% on my 09 charger
BUT after 6 months of perfect payments to them via auto pay with my bank, which went through every time without an issue, i ended up selling my car off.
i went into a dealership 2 day after selling it with the charger loan still showing active, pending the payoff checks arrival, they STILL approved me on a 2007 escalade at 14%!!!
so goes to show you that if you pay your bill on time each month with them they won’t harass you and will actually help you out on your next loan. even the dealership who works with westlake on a daily basis said thats the lowest rate he has ever seen with them.
if your late then yea they will call you because your driving around their car that THEY paid for so they want to know whats up. i am 2 days late due to waiting for the payoff check to clear my loan from the persons bank who bought it but they have yet to call and bug me about it.
so yea don’t believe all the horrible reviews about this bank because those people posting those have only themselves to blame for falling behind on their payments.
my 2 cents, on westlake :)

Please save yourself and DO NOT finance through this company. They really pride themselves in trying to just fuck over their customers.
They charge you to pay your bill. Every single time unless you have autopay. So I set up autopay. No big deal. They REMOVED the autopay from my account without informing me in any way. No call, no mail, no email. Nothing. So 12 days after my car payment was due I get a call and apparently they removed my auto pay!!! So they tacked on a hefty $ 125 fine conveniently which I had no choice but to pay.
I’m so thankful I traded in my car so I don’t have to deal with them anymore after its finalized. But they are adding insane amounts of interest to my bill in hopes the dealership takes too long to pay the loan. Also they are still calling me multiple times a day harassing me even knowing I traded in the fucking car!!! I seriously am so disgusted with this company.
I was so naïve when purchasing my first vehicle and I thought this offer was the only choice. I recommend you get a credit card and build your credit even if you have to take the bus still. Or find another company anything but giving them a cent.
YOU WILL REGRET ever signing a contract with this company.

I wish I would have looked at reviews before getting a loan with this company … This is a horrible loan office treat you like animals I set up payment arrangements and they said they’re missing a payment I have proof of bank statements showing they removed the money from my bank account faxed over statements and they state I never sent the payment even tho there’s proof… I faxed paper work and tried talking to them and all they did was scream and not let me talk … And sent me to collections … I wish I could do something about this… I don’t know how people allow a company to pay them to be so cruel to people … God bless you guys …

I’m posting this update since I’ve had my auto loan with Westlake Financial for over a year now. My previous review still stands as true to this day. I have not received a single call from Westlake as I have paid every single monthly payment 1 – 2 weeks before the due date. I have not had any issues with the financed vehicle, since I purchased it from a major reputable auto dealership and thoroughly inspected the car before signing the loan. Even if the car had issues, that’s not the lenders concern anyway.
When I originally purchased my car, I knew that I would be getting myself into a high interest loan before I even signed the contract — this is the price I have to pay for my previous credit mistakes from when I was a teenager. I’ve never had any problems making payments online, having payments post to the account, or anything that actually warranted me having to call into customer service. All in all, this has been like any other auto loan — the only exception is the high interest rate and the corresponding higher payment to go with it.
As I said before, if you make your payments on time every single month, then Westlake Financial will never bother you. It is our responsibility as borrowers to regularly maintain our accounts and budget our money responsibly in order to pay our bills on time. It doesn’t matter who you borrow from, every lender will hold their borrowers accountable if payment arrangements are not upheld as originally agreed. I’m just thankful Westlake Financial gave me a chance when others wouldn’t. Now, I wouldn’t finance with them again as I’ve been rebuilding my credit so, I know next time around I will qualify for a lower interest loan with a prime lender or credit union — but I have no complaints with Westlake Financial thus far.

This has to be the worst company, please save yourself the time and don’t USE THIS SCAM COMPANY…
Last year I took out a loan on a car which turned out to be a problem beyond any explanation but I would still make my payments and fix the car as the days went by from the engine to transmission to every other problem you can think of, yet that’s not the worst part they allowed the dealer to provide them with a contract I didn’t sign and took on the loan, when I finally realized what was going on instead of helping me out or resolving the issue they instead told me that they don’t care in their words you been paying us this whole time so guess what it’s too late, it’s your fault. Wow really that’s how you treat a customer? Plus this is a legal document were talking about if I didn’t sight it with you that means I’m not i contract with you…
Now yes I was late on my payment couple of times but only by a day or 2 since I had an issue with the bank switching my accounts over from personal to business. They called me day and night at a time they called me 15 times in single day plus they called on a Sunday which is illegal. When I confronted them about it they said they will call as many times as they want and nothing I can do if I want them to stop than pay until than we will call, which is harassment after the first time you request them to stop calling…
Now here come the fun and yes here I’m a little at fault but hey I’m not perfect so the car failed again with the engine having and cooling transfer pipe issue and a transmission malfunction which came out to about 7−9k the loan was for only 6k so I told them that I’m having problems can you help out I’ll be late with payments and I got laugh and a big fan NO so I said ok come get the car, they said nope it’s only a collateral if we take it you still gon pay us… Whaaaaat? Really? Ok so I talked to this sweet lady named Betty keep in mind she is the only one in the whole place that even cares so we worked out a deal that I will pay and the next (this month I’ll be late) she said ok will work with you but guess what calls everyday 4 – 5 a day and when I call to talk to Betty I get a nope with an attitude…
So Westlake we understand you don’t care that you work with shady dealers and do shady deals, but slow don’t on harassment calls and threats, if you want to resolve this in a respectful matter than please contact me if not than we all know, I’ll update this review as we keep going let’s see if they truly care about their customers!!!

I was reading through the reviews for this lender on Unilocal and wanted to give my two cents since I’ve got 7 payments left on my car and I can’t wait to have the thing paid off.
The interest rate I have is ridiculously high and if I told you how much I pay a month for my car I think your jaw would drop. Yet, I bite the bullet, pay the bill earlier than the due date and I never get harassing calls from them. I actually don’t get ANY calls from them. So, just be a responsible person and pay your bill on time and you shouldn’t hear from them.
With that being said, I’m not going to pick this lender again on the second go-​around when I’m on the hunt for a new car. Westlake Financial is for those that need to work on their credit for whatever reason and no other place would finance. Don’t pick this place unless you have to and you have no other options and you’re in need of an expensive yet valuable lesson on car ownership.

We bought a car 2 years ago, westlake financial came back with better offer. what we did not know (our fault for not doing reviews) they call the day AFTER your payment is due. if you do not answer they call over and over. I answer each time. this is horrible!
Our payments have been due on the 21^st for over 2 years, however 2 months ago they changed to 7^th of month (we were going to sell our car, requested pay off quote) now i keep forgetting its the 7^th,
For your company to call DAILY is poor customer service. I will never buy another car from you guys.
Employees are rude!