West Coast Pool Supply

I’m really surprised about the reviews saying the employees are rude. I have been going there about every two years or so to get a new bubble cover. They have always been nice and helpful. They even carry and load the cover into my car. The cover is always the same price when I pick up that they quoted me on the phone when I called to order it.

Local Pool Shop,…Nice to Locals?,…NOT ON YOUR LIFE!
I ordered «Pool Filter sand» and received UNWASHED MASONRY Sand. Clerk quoted a price of $ 22.00 a bag @ 50 pounds,.a bit steep, but OK,…no one else in the area had it so I figured they were going to their pool supplier to get «Pool Filter Sand», was told it would be in the next day,…I stop by 2 days later and the sand is «still on the managers truck»,…OK,…so I go back in today.
What they attempted to sell for $ 22.00 a bag as pool filter sand was UNIMM silver sand, an UNWASHED Sand complete with printed warning label stating to Wear Mask and DO NOT BREATHE DUST in bold letters,…paying for washed and dried silca sand,…nope. The very same $ 9.00 a bag UNWASHED MASONRY Sand at Home Depot,…

Only giving them 1 star by cause I have to put something down. As a Realtor, my buyers count on me to recommend quality companies. I hired these guys to do an inspection on a spa and they set it up for 11:00. We had many people waiting on them. We called to verify they were coming after 30 minutes, an hour and 2 hours later and dispatch kept telling us they were on their way. After two hours he admitted the technician was not coming. What a pathetic way to do business. Don’t ever book these guys if you need a job done!!!

I have to amend this review — Edward finally got the job almost done. But the Pentaire Whisper FLow is so complex that my pool guy couldn’t program it. I’m still waiting for the Pentaire rep to come back to try to get the settings right. It’s just as loud as my old pump, and only has a 3 year warranty. Time will tell if it saves me any energy.
Edward, the guy who gave me a price on a Pentaire Whisperflow pump, consistently told me one thing and did another. Cases in point: He said we could get a rebate from DWP for this type of pump, but it took him two days to give me a model. When I asked him to fax over a quote, he did not. Meanwhile his guys showed up 3 hours late THREE days in a row, pulled my old pump, installed the new one and left without being able to program it. Another day is now almost over without my getting paperwork from Edward, who insists he has other things to do rather than send it to me.

Dishonest employees. I bought supplies and paid cash, and they didn’t ring it up – I got no receipt, and the owner probably got no money. None of the prices are marked – the price you pay depends on who you talk to. Whatever price you get is at least $ 5.00 more than the other pool supply places.
When I paid them to service the filter a couple of years ago, they left all the dirty DE on the lawn, and then they put the top of the filter on backwards, so I couldn’t see the pressure gauge. When I asked them to come back and fix it (since I paid a lot of money for them to do this), they refused and said to just take the top off and turn it around. So, I did. I now service my filter myself and save a whole bunch of money. Plus, it’s done correctly the first time.
There are other pool supply places on the westside; it’s worth it to find them.

Not a good pool supply–
Rude people that don’t know what they are talking about-​They just want to sell you expensive products !!
Stay Away !

I finally found a good pool guy and on the west side! Bonus! Well, actually, it’s a guy and a girl, but they are pro! Our old pool guy never really fully cleaned the pool (if he even showed up that week or on the right day), many times we had algae a day or two after he left and when he did clean the filter, he dumped it out over the expensive landscaping! After this team’s first visit, our pool was cleaner than we have ever seen it. They even showed up wearing uniforms. The lady who I scheduled the service with was also very nice and very knowledgeable. Professional all the way! Kudos!
10÷30÷09− I dropped my rating from a 5 to a 4 because for the second week in a row, they didn’t come on the correct day… I also found out that they don’t come on holidays (Xmas Eve and New Years Eve, etc.), but rather than just coming a day earlier or later, they just don’t come at all that week so during Xmas month, I didn’t have service for 2 weeks in a row.