Wells Fargo Bank

So.
I totally embarrassed myself here, but they never made me feel dumb.
I moved from nj to here recently and EVERYTHING’S been a mess literally. I just switched jobs and WALKED there from work to cash my paycheck bc that’s where I’m at in life rn lol. So they couldn’t cash it bc I only had one form of ID and like it was out of state I have no account blahblahblah. I was basically distraught, being brand new from across the country starting a new career and not living the life style I’m used to I freakin cried, I felt stranded and alone and soooo upset. (I had no cash, no card, just a pay check I don’t drive I needed that cash to call a cab)
They literally did EVERYTHING POSSIBLE to make sure I got paid. Even though I was a literal messy annoying girl. I didn’t think I could get an account bc I thought I owed a bank money so I was TRIPPING. they opened me an account and got me my money and now I’m happily eating next door and able to USE AN UBER NOT A CAB BC I HAVE AN ACCOUNT!!!
Not only was I annoying, crying, not local, probably looked homeless and dramatic THEY TOLD ME THEY UNDERSTOOD AND HELPED ME. humanity is so rarely seen and I’m soooo thankfull. I didnt get one dirty look no one rolled eyes. Everyone understood i was new to town and young and broke trying to keep a dream alive and get home in my cab and they made it happen.
Thank you guys so much !!! You have no idea how much you kept in clutch for a girl.

I know almost everyone at the bank now and most of them are amazing. They are friendly helpful and go out of their way. If you live in California you know not to ever bank at bank of America because they understaffed and you have to wait an hour to even do anything.

This branch is pretty new, across from the Vermont /​Wilshire metro station.
My first exprience was bad since the teller (her name is Young) forgot to return my card to me so I had to go back and wait around for them to retrieve it, question me and give it back to me.
I do like that there’s a Starbucks next door (although I prefer coffee bean across the street), Pizza Rev and an AT&T store.
If you go here and use the parking lot upstairs DO NOT FORGET TO GET YOUR PARKING TICKET VALIDATED… unless you like to pay $ 10 for 15 mins of parking.

So my name was misspelled on my credit card after a couple of attempts to fix the issue over the phone I lost my patience and I decided to go to the nearest branch. I was helped by William and he made sure I got my corrected CC. He faxed my information directly to the right department and he even called me a week after to let me know my card was issued and it was on their way. William is refreshing to see someone that actually takes his job seriously and care about customers

I’m really not that difficult to please. I know what it is like to work with the public, so I can be as patient as a whale. So! I went into the bank this morning on my way to work to get a cashier’s check. It was around 6:30 in the evening when I got a call from the branch to tell me that the cashiers check was voided for no reason. She called it a system glitch. Really?!?
Apparently, Wells Fargo’s bank system randomly voids checks issued by the bank. I don’t think the lady realized what she was saying… What’s next? The system glitch wipes out the bank account. The system glitch drops a digit on the balance? What if I had already used the cashier’s check and that person had deposited the check? The check would’ve returned and the person would’ve got charged for returned check. To avoid all this mess, people get cashiers check. So, the whole purpose of getting the cashiers check was lost and became a hassle.
System glitches happen… It is build by humans and no one is perfect. Wells Fargo Bank system glitch also changed my mailing address a couple of months ago. I found out that my address changed when I received a notification on my iPhone. Their call center explained it as a system glitch that happens when the system updates. It doesn’t happen to all accounts, just some. Aren’t you glad that it just happens to some? It was my old address… Here is the thing. After they updated my address due to the system glitch, they mailed a debit card to that address. I’m so lucky… The hassle of cancelling the card en route and to request a new card. It is how every gal dreams of waking up… System glitches of Wells Fargo Bank.
Despite security concerns of their system, I let that go. After all, system glitches happen. When two system glitches happen within three months and it has to do with my money, I had to wonder… Is it worth sleeping with one eye open to my bank? I decided not. I will write here what I told the lady who called to inform me about today’s system glitch. Had she told me that it was a human error, I would’ve been upset but more understanding. Humans make error. I was a bank teller back in college. Had she told me that a teller made a mistake, I would’ve gone into the bank tomorrow and gotten another cashiers check. I would’ve probably stopped going to this particular branch, but would’ve remained with Wells Fargo Bank because human errors happen.
Mistakes happen, you fix it and move on. Unknown system glitch? That is scarily. What? Was it hacked? Is it infected with virus that goes around voiding bank issued checks? I mean… I would think that a system glitch like that should be a corporate concern? Their IT Dept should be on full alert and working to fix the bug… I’m sure none of this is happening.
There was another kicker to the gut… She told me that they will put the money back into my account as though that is a customer service. Ummm… Did she think that the bank would just keep the money after their «system glitch» voided the cashiers check? Doing something that needs to be done is not customer service to rectify the situation. That is what needs to be done, period! She actually sounded like she had option to keep the money… I had to point out to her that she had to put the money back into my account and wasn’t doing me any favors by it. I’m sure keeping the money at that point would violate some banking regulations, not to mention unethical.
After two major system glitches within three months, I’m done with Wells Fargo. This branch has agreed to make arrangements with another branch of my choice, so I can get my cashiers check without charge (yes, waiving that $ 10 means so much to me after I had to re-​arrange my afternoon) and close accounts without being asked why I’m closing them. I told her that I don’t want to go into why I’m closing the accounts and that I’ll probably unglue if I had to relive their system glitches. So, I told her she can explain to that branch why I’m closing the accounts. Besides, I would hate for their next system glitch to close down my accounts.
I’ll be busy for next couple of days as I update all my reviews of Wells Fargo branches on Unilocal.Yep, this is one pissed off soon-​to-​be former customer.
Nearest Metro Station: Red and Purple Lines at Wilshire/​Vermont Station