Wells Fargo Bank

The worst branch of the worst bank.
I hate the policies and hidden fees for everything in wells Fargo, but usually it has at least pretty good customer service.
But at this branch the employees are rude and incompetent, I will never come back here and think to close my account.

Literally the worst bank I’ve ever used. Opened my account about a month ago, and it’s been nothing but problems. Everything is exponentially more complicated than it needs to be, there’s hidden fees for everything, and the customer service is extremely rude. I’d recommend literally any other bank but here. Avoid Wells Fargo at all costs, and definitely steer clear of this miserable location.

I came in earlier today, I was having issues with my account and the girl who took care of me did such a great job. The staff was very welcoming and friendly, I’ll be coming here more often.

It hurts to only give one star to this branch because i got great customer service when opening my persona account but such terrible service when i had questions about opening a business account.
Im interested in setting up my business and i wanted to do it correctly so i had a meeting with the business account person. Her answer to my questions was «just bring the paperwork and ill look at it». I asked her what i needed to bring, how i might want to set up my corporation and what wells fargo looks at when setting up an account. All her answers were the same. Its like she had no idea what you need to start up a business account. I kept explaining to her that i havent officially set it up yet and setting up my bank account is an important part of how i set up my business so i wanted to get answers from her before i actually spend money on setting up my business papers. It was so frustrating trying to get any answers from her.
After about 15 – 20 min of her repeating the same thing and not answering any of my questions she basically ended the meeting for me. i was honestly insulted with her attitude, her audacity to treat a customer that way, and most importantly ending a meeting on her terms and not the customers.
This is ridiculous.

The people here are over all nice and friendly. However, due to some reason, the work speed is very slow. Only a one teller is pretty fast and the rest are very slow. I don’t know why.

I’ve been in this branch 4 times every time they’ve done my transaction incorrectly. They are rude and unapologetic each time. I’d never been to a Wells Fargo branch that I wasn’t greeted and treated as as a loyal customer.

I am very pleased to say that after a very long day, the highlight of my day, was my visit at this Wells Fargo branch in Eagle Rock. My experience at this branch was more than helpful! The bankers there were so friendly that I can honestly say I felt more comfortable there than I did anywhere else today. I received help from a banker named Maritza, and the service she provided me with was just perfect. I was in there for less time than expected but the time I did spend in there was enough time for me to feel welcome. I’m not the type to go out and write reviews like this but I feel like this branch deserves these five stars! They went out of their way to provide an excellent service so, I feel like its only fair. Best service Ive ever had at a bank!

I recently changed banks. My a
last experience at the old bank was horrible. This Wells Fargo branch is not the closest one to me but the service makes up for the distance. I came in on my lunch break and I appreciate their sense of urgency. The girl that helped me did her best to take care of me since I was in a bit of a hurry. Their customer service reassured me that I made the right choice by changing banks. Love this new branch and the staff as well.

Thank you to Louis for helping with the painstaking and embarrassing request of needing healthy bills. I am traveling and when exchanging money in most countries they do not accept torn or very worn bills. Thank you so much. This branch is very accommodating thanks to Louis and his staff.

The blaring alarm clock radio in the corner really increases my confidence in doing my banking here! I mean, it’s so hip!

This branch was ridiculous. The customer service is god awful. The tellers and the bankers are uninformed. My experience was so bad I closed my account from Wells Fargo and decided to change banks.

I always find it amazing that every time I step foot into a Wells Fargo I leave disappointed, angry and with the feeling that I never want to return.
It’s always something with them and their policies and banking procedures. You would think that in this day and age they would do their best to accommodate their banking customers.

They try really hard to sign you up for upgrades and additional services to the point of being overly aggressive. The pressure tactics were a turn off! Do they get commission?

I don’t know what happened after they moved this branch from Von’s to a standalone location, but this Wells Fargo is the worst I’ve ever experienced. Had one of the business account execs try to scam me recently. I then made an attempt to inform the manager about it afterwards — dude could care less. Made me want to change banks.

Worst customer service ever!!! they used to be better when they were inside Vons .now they only look for they pretty girls in skirts to help and say no to service to the rest of us tired from work trying to cash or deposit our checks… guys are only looking for skirts and girls are busy doing their make up and flirting with customers… it’s not a club!!!

worst bank ever, from bad to worse horrible customer service, the people who work here should get a job at the dmv
just put a drop box for deposits in the lobby already, i don’t need a drink of water while i wait in line, there’s always a long line, the answer to anything i need help with is always no.
i’m going to talk my landlord into changing his business account to a more user friendly bank. wells fargo is the worst.

Im giving this review to this bank location in specific because the bank its new, the service its fast, efficient, and really friendly. This people know how to work together to make the process go smooth and pleasant.
Trust me i been to many branches of Wells Fargo but this one it’s remarkable for its outstanding bankers and cashiers.
My favorite banker — — Doris Zambrano — — she has help me so much. I was trying to get a credit card but for some special reasons I had trouble applying and other bankers made me go back ford not really answering my questions. Until i came across Doris she walked me through all the proceedings, explained different possibilities and she didn’t hesitate to answer any of my questions. I vote Doris for employee of the month!!!
Wells fargo at Eagle Rock has a happy customer because of Doris and stuff!

I went this branch a couple of days ago and even though is fairly a new branch I can tell the staff are always very happy to be there and greet evrybody that comes in .i normally don’t refer people or advice them to anything but if you need service, help or a new account, this is the place to come. thank you eagle rock staff for being very nice :)

Love the staff and the new branch! Which was long needed for Eagle Rock! Every one is friendly and welcoming! They really try to make you feel like your business is important no matter how small! They are looking for what is best for your current and future needs, not their own!