Wells Fargo Bank

Worst bank EVER. Do not use them for any loan! They make you jump through ridiculous hoops and endless mountains of paperwork. Even if you have a FICO score of over 800 they still don’t trust you.

I enjoyed the Christmas Decorations all around this complex. For some reason, many businesses seemed to be cheaping out on showing their holiday spirit… very glad to see it alive and thriving at Wells Fargo.

Beware of the parking lot under the building. Their clock seems to be off just enough to hit you with a $ 4.20 parking fee even if you are within your time limit with a validation from the bank.
So I called the bank back on 4÷21÷15 and spoke with the manager, Elizabeth Cubilla, to complain about the parking fee I was assessed. She confirmed that she had received several calls from different customers with the same complaint. She was friendly at that point and took my account info and said she would deposit the $ 4.20 back into my account. I forgot about it and about three weeks later I noticed it had not been done, so I called her again. She apologized and said she would deposit it again. So I let it go. About another month goes by, and still not results. So now it’s the third call on a $ 4.20 issue. Not acceptable. I call her again. This time she tells me that she doesn’t understand why it has not gone in. She’s not very nice this time. She seems put out by my call. I’m the customer. This is the third call and you’re put out? Really? So this time she tells me she will expedite the deposit. I ask her for a confirmation email re this issue. She says she will do and promptly hangs up. I never received said email although the next day the $ 4.20 was finally deposited.
Well, Wells Fargo, I would suggest you send your branch manager back to customer service school 101, and teach her to be a little more professional. It’s not the $ 4.20 charge so much as it’s the point of the matter and the lack of response on your part. It should not have taken three calls and probably about 45 mins in total. I may close out all my accounts just based on this interaction. I know you don’t care because you don’t care about your customers.

Don’t waste your time with this branch. I am a along time good customer of Wells Fargo, but have been disappointed with their service of late. Apparently, they now have a uncompromising policy of allowing only a 10 minute parking validation for their customers. Normally, I receive a 20 minute validation, but I was recently lectured (condescendingly) at the teller window that only (1) 10-​minute validation was sufficient… No accounting for wait lines or other incidentals may occur. Really, Wells Fargo? You’re going to risk good relationships with your customers for a 10 minute validation?

This particular branch of Wells Fargo has got to be the most incompetent, ignorant, unknowing, group of individuals I have every come across. Since I opened my account 6 months ago up until I closed it 5 minutes ago, it has been the worst customer service I have ever seen. The branch manager, Randy Reyes, has got to be the worst manager ever. I go into the bank to ask a simple question to be told the only person that could answer my question was incompetent Randy Reyes. Then before he could answer my question, he needed my ID. He had my debit card and I could verify all my information, but he insisted on my ID. I told him I would be right back and not 5 minutes later I returned with my ID. He was with another customer which I could understand, but he did not even acknowledge my presence, nor did he make any effort to satisfy me as a customer. Even when I returned to close my account, he said nothing. This guy needs a big lesson on customer service. This is my first Unilocal review, but this has made me so angry. Thank goodness I have other banks and did not have all my funds in Wells Fargo on Grand. So long Wells Fargo and if you have to go the the Grand branch, might I suggest one of the other fabulous banks downtown!

I had to do a quick transaction that I couldn’t do online.
What is it with the canned Wells Fargo banter? Maybe that’s why I do my banking online.
I could hear the tellers ask each guest «how is your day going?», and «what are you doing with the rest of your day?»
My bank rep was great and handled the transaction very nicely. Also nobody offered me a dum dum lolly, though each person had some at their desk…

This branch specifically makes me not want to bank at Wells Fargo. I have never seen a bigger group of unhelpful, incompetent «business“people. If you need help, you’re better off calling the customer service line because stepping foot in this branch will only be a complete waste of your time.

If you have banking needs outside the US, avoid WF completely and bank somewhere else. WF is the most provincial, backwards bank. They don’t understand anything about banking beyond their own backyard and aren’t educated on international needs.
We moved out of the country and we were given the wrong info on how to best transfer our money to our new foreign account from this location’s branch manager. THE MANAGER DIDN’T KNOW THE RIGHT INFORMATION!!! Never admitting she was wrong when we called her about it while already overseas, she then offered to send a draft check, offering to send it overnight, made in our country’s currency. But our new local bank advised us that a draft check would have to made within the country for the funds to be applied immediately. Meaning, she (the manager) didn’t even understand that she couldn’t overnight us a draft check because it would have had to have been made in the foreign country first, to be made properly in the local currency. Otherwise, it was the same issue of a US check taking 8 weeks to clear that we had encountered in the beginning. ISN’T THIS THE LA WELLS FARGO HEADQUARTERS? Why would we get the wrong information here?
Thankfully, we ignored her advice (she obviously didn’t know what she was talking about) and ended up with a relative wiring money we had transferred to them. But… in classic Wells Fargo fashion, they sat and dragged it out and didn’t send the wire over in the normal time it would take. In the end, my hubby and I lasted THREE weeks in one of the most expensive cities in the world without access full access to our funds before WF finally decided to clear the wire into our foreign account. (More of a Wells Fargo service issue than this particular location).
Whenever we come back to the US, we’ve already agreed that we are going to pull every red cent we have (checking, savings, 401k, etc) and go to a more international bank who can manage better. Hell, I even left BofA to join my husband’s account at WF and regret it so very much because at least they have more international presence or alliances. Our new local bank even acknowledged that BofA was better internationally. Take that, WF!
Oh, and this branch seriously fucked up my husband’s 401k when they set it up, causing it to not accrue interest for the first year. No apologies (that would be admitting a mistake!) and no compensation. My husband was too overextended to raise the issue further (and we weren’t married yet so I couldn’t fight it for him) but as far as I’m concerned, you mess with OUR money, I become a raging bull and will fight back. You don’t mess with someone’s money at allllllll! Isn’t that common sense at a bank?
People there are nice, but who cares about nice when they are messing it up all behind the scenes? Wish I had better things to say but at the end of the day, banking isn’t about how friendly the staff are, it is about how they are helping you with your money. Period.

This branch on bunker hill is different now! I remember when Cal Dominguez, a private banker would help me out and take care of my problems. Cal was a big help, especially his other business partner, John Canela. Because of Cal, John was able to help me save some good money and refer business back to me. but its not the same without these bankers. Where did the talent go???

I have been a Realtor/​Broker for many years and have never encountered such horrible service from a clients lender thanI have with Lisa A. Nevins — A Private Mortgage Banker. with Wells Fargo. She is absolutley the WORST in the business. We opened escrow for with my client in September and it is now the middle of December and this was supposed to be a simple 30 escrow. Lisa has had so many excuses as to why this didn’t happen. Everyone involved in this escrow is screaming mad with her and she just doesn’t care or maybe she just doesnt get it? I don’t really know, but what I do know is that she should find another career.