Wells Fargo Bank

Hate this bank. My least favorite bank, they charge me $ 7.50 to cash a check. Bank anywhere but here.

I like Wells Fargo as a bank… I have them for my car loan, my mortgage, my checking, and one of my savings accounts. I deal with banks constantly because it is what my job entails (I think Chase is my least favorite bank). With Wells Fargo if they suspect Fraud they call before taking action, which I appreciate so that they don’t stop my card from working making me question what is going and sometimes leaving me in a predicament. I also had a great experience when I refinanced with them. Mostly, I don’t go in many of the Wells Fargo branches other than the one in DTLA on Wilshire so I don’t know if this is common practice for Wells Fargo branches, but here they are all very friendly helpful and they always get more tellers if the line has a lot of people so that it moves quickly.

Wells Fargo Bank has absolutely the worst customer service ever. I can’t stand them the DM was pleasant over the phone and ended up being the worst experience in Retail/​Finance ever when meeting her. Luwana Lindsay is the rudest DM I have ever meet. Her employees are horrificly trained and keep getting diffrent responses at every branch I go. Either its both locations or the previous locations information is incorrect off of Lucas and Wilshire. She even suggested that I go to Bank of America. Maybe the Regional Manager needs to retrain this individual so she can properly train her staff.

This review is for Randy Briceno.
Today I walked in Wells Fargo and experienced the best customer service I’ve ever gotten since I joined Wells Fargo in 2005. Randy provided me with top quality information and helped me stay up to date with my services. What Wells Fargo provides and does for its clients is what makes me feel very welcomed and at home. Thank you very much Randy!

Kind of disillusioned to
Think you can get quality
Service. The bank seems
To have more of casual approach
As in a coffee house service.
I feel the atmosphere is too
Geared for business banking.

This review is a recommendation to work with Thomas Briones-​Soupcoff.
As a business owner, I appreciate the help and support that Thomas provides. He is very efficient and stays on top of his projects. Even thought the nearest Wells Fargo branch is 7.5 miles closer to my place of business than Thomas’ location, I prefer to deal with Thomas because of the top-​notch service he provides and the positive energy that he has.
I highly recommend doing business with Thomas Briones-​Soupcoff.

I came to Wells Fargo Bank on Wilshire with open arms, sick of my credit union. I have been waited on like a king since my first day there. Wells staff goes WAY out of their way to help you along in your banking experience, and do it in a non-​phony, results oriented and friendly manner. Staff respects your time and cuts through the B.S. Raul Hernandez is an expert in retirement plans and just about everything else, but it’s damn evident that all staff there is well educated and experienced with excellent customer skills.

Through unexpected circumstances (of course you know it wasn’t my fault) I recently saw the terrifying words «insufficient funds» attached to my checking account on a Saturday night. Horrors!
It’s bad enough having that happen, but the prospect of having to pay extra fees on top of it was a very unappealing prospect to say the least.
So I went to this huge, beautiful, downtown branch and encountered David Ayala, Branch Manager and Assistant Vice President.
He put me at ease, stopped me from hyperventilating, fixed my lack of funds problem and made sure I didn’t incur any incidental fees.
Thank you again David.