Vision Essentials

Best experience I have ever had at any medical office. They were professional, patient, and personable. No pressure to upsell to a higher priced frame. Very proud of Kaiser!

Happy St. Patrick’s Day to all!!! Best optician for kids ever!!! We had the most wonderful experience at Vision Essentials where I brought my daughter to get her glasses fixed, the optician, Danny Heng is a zen master with kids glasses! easy as we brought a pair of broken glasses and a very tall, serious, woman near the back said she was absolutely adamant that the, «glasses were not able to be fixed!» As we waited the lovely, humane Mr. Heng came at the end of the day to save the day! I am certain that by getting the lovely Mr. Heng we were blessed with his universal professionalism and talent! if you end up in the market for kids glasses… we traveled far and wide for this gem of a man! Do not go to anyone but Danny and the front office greeter, he enjoys Bruno Mars, and he deserves a shout out as well!!!

So unbelievably stupid. They can’t give you your vision RX over the phone or by email. They will only mail it snail mail or fax it after they first fax you an authorization document that you fill out and send back then they’ll send you the info. No particular reason why, just want to make it complicated. This really sucks for me because I’m in another state, trying to order glasses, I have a limited time left on my vacation and I don’t want to be screwing around with documents from Kaiser. Just tell me my RX already!

The Contact Lenses Scheduler person (Michael) Is the worst, most rude, person I have ever dealt with in my entire life,
Just because I was using my medical at that time. the optometrist was very nice and very professional though.
The Scheduler which also handles the Payments (made me pay extra money) which I got back after making a complaint to the memberships department.
And then later on I tried to get my prescription mailed to me, The same person wouldn’t give it to me ((Cause I haven’t came back to my final follow-​up appointment)) just ridiculous !!!

Always a pleasure coming here. Try to get an earlier appointment so you don’t have to wait!

Been here three times in the last year with different rent family members. The front office staff is always nice and helpful. We all have different doctors but each one has been super nice and attentive. I love this place!!! Office is clean. May get busy but never feels frantic. I get taken in within 15 minutes of my appointment time.

It’s my first time here and I am already compelled to review!
First off, I love that they are in a large plaza with ample parking and are not in a kaiser hospital like my regular. They gave me a quick appointment when I requested online and no waiting at the check in line. It’s kept clean and was easy to find.
The staff seems friendly and helpful so far and they have a wife selection of glasses. I will definitely be back here again for future appointments.

Recently discovered the Vision Essentials by Kaiser on La Cienega and honestly I am so happy that I did. I really enjoyed my experience with this staff and location. It was a bit tricky for me to call in and make an appointment, but once I did it was smooth sailing. The location is fine, it is nestled between a Ross and CVS. Plenty of parking, I definitely recommend getting an early appointment, because that lot definitely fills up quick as the day progresses.
Now I have to talk about the staff here. They are wonderful. Truly they are. I have never been so stoked to go to the eye doctor before! I really enjoyed Dr. Liu, she was very accommodating and thorough with my eye exam. I highly recommend scheduling with her. If you are also someone who not only wears glasses, but also contacts, the man to see at this location is Dr. Ira Kelson, he is so great! He is so wonderful to interact with, and he really takes his time with you on setting you up with a pair of contacts that are not only comfortable for your particular eyes, but makes sure you understand everything you need to know about the products you are getting from him, along with additional information you may not have known about your brand of contacts and solution.
The people here are very friendly, and extremely knowledgable. They know exactly what they are doing, and they love it which makes it such a pleasure to go here. I definitely say check out this location!

First time i went i was a little lost because its a couple blocks away from the actual medical center, BUT nonetheless accessible.
Its near a Ross and a Pollo Loco so i defenitly run errands and eat when I go here! ha.
Also, service is great, quick, clean, and efficient!
only thing is parking can be a mess because they share parking with a number of other stores — so plan to arrive 5 – 10 minutes before just in case the parking lot is full.
Great overall and would recommend to everyone! I’ve been a Kaiser patient for years-​since I was a baby actually, and i’ve always been pleased with their services!

The service here was quick, efficient, professional and friendly! I am glad this is the place I go to for my vision care.

Eye exam was fast and efficient. Doctor Liu was great. nurse and guy at reception were all nice, helpful, courteous. I didn’t look at frames, but they were over $ 100 (+ another $ 109 at least for lenses)…I assume part of the Luxotica monopoly
I used the prescription but got frames from Warby.

Pusadee checked me in and was friendly
Arrived 15 minutes before my appointment
Open style waiting room with desks/​computers. Dr Liu was great. She was fast, friendly, and very accommodating. So far so good with Kaiser.

good and fast, probably because I had an appointment to see the doctor. The parking situation can get a little crazy from time to time!