VIP Auto Body

I’ve been to a number of body shops over the years. Rarely have I not been disappointed by some delay or cost overage. However, I gotta say this place was the bomb. I gave my car in, I was told come back in 3 days, and I must say pleasantly surprised when I got a phone call the morning of, telling me that they were right on schedule. AND THEN, I only had to pay the price Cynthia quoted me. The work was top notch and the car looked like new. I could only wish that all services I use in the future should turn out this stress free.

All I’ve ever heard about Cynthia’s business has been great! The one Unilocal review here about the classic car in for months, and ending up in court sounds awful. But if you have a nice «like new» regular car that has been dinged, your heart will not sink when she quotes a reasonable price and saves the day!

Cynthia took great care of me and my front bumper. The job was done quickly and the workmanship was A grade. She stayed past closing time and in the rain to make sure I got my car when i needed it. To my chagrin the car was involved in a wreck (not my fault) a few days later. At least the irony here was not wasted.

So it turns out that the quality is bad. They don’t add primer, and the paint is coming off on both my bumpers (front and rear). you clearly see the black plastic bumpers.
They had already «fixed» the bad paint job before, but it’s obvious the quality is not there. I’ll try to post pictures soon.
Another thing, the replaced bumper doesn’t exactly have smooth edges.
In terms of quality, I can see that they’ve skipped steps to cut costs. If you love your vehicle, it’s not a good place for quality auto body work.

Cynthia and VIP Autobody have done work on several of my vehicles over the last few years. I own a small fleet of lowriders and kustom cars (expensive hobby…) and they have done full paint and body on my ’63 Ford (full paint and body and a lot of custom work), ’82 Regal (full paint and body), and they are currently working on my ’59 Chevy (full paint and body and LOTS of custom work). All of the work turned out awesome and I am very, very picky when it comes to my rides. They have also performed work on my moms car and several of my friends cars. All turned out great… and for a very fair price. Thank you Cynthia, and I can’t wait to see how my ’59 comes out!

Can’t say enough good things about Cynthia and the team at VIP Auto Body. It really couldn’t have been easier!
After getting rear-​ended, I came in and Boris gave me an estimate nearly $ 300 cheaper than other estimates I had received. We were referred by a friend, but after reading one of the Unilocal reviews, I was a little hesitant in coming in. However, after meeting with Cynthia, and being able to save myself $ 300, I took the leap – and boy, am I glad that I did! Two and half days later, I picked up my car.
VIP stands by their word. I was charged the estimate that I was given, and my car was returned to me vacuumed and cleaned – rims and all. They even buffed out some scratches on the side of my door left from what looked like a shopping cart free of charge. Everyone was personable and service was quick and easy. I’ve already recommended their services to family and friends. Great find!

I was recommended to VIP Auto via my mechanic, William, at 10 min tire. William’s a great mechanic with hundreds of 5 star reviews but he doesn’t do body work.
I run a small rental car company and we always pay cash instead of claiming insurance for the damages. So I was especially grateful that Cynthia quoted me a great price to fix my bumper and front quarter panel. In general you get what you pay for and the quality of automotive paint can differ greatly. Often times a cheap body shop uses poor quality paint or inexpensive aftermarket parts. Cynthia used top quality paint and materials, OEM parts and my car looks amazing. She also did a few other minor repairs to the vehicle free of charge.
In the end I paid about 40% less than the average quote I received and I didn’t have to identify myself as working in the automotive industry or haggle for the price.

VIP Auto Body ruined my classic car. We are now going to court. Earlier this week, when giving Cynthia, the owner, one last chance to stand behind her company’s work, she actually said, «I’m not scared to go to court. I’ve been to court hundreds of times for stuff like this.» The company you are researching here has been taken to court for shoddy auto body work hundreds of times per the owner’s own words.
Last year I brought my 1965 Buick Riviera (a rare car, customized for performance) to VIP Auto Body for full paint/​body work, referred by Chuck’s on Fairfax. This was not an insurance-​covered collision fix. This was an out of pocket, no-​accident paint job on a well kept classic car. Saco, Cynthia’s head body/​paint technician asked me — and I quote, «Do you want a cheap job or a good job?» I couldn’t believe there was an offer for bad work. «Look at my car. It’s a classic in great shape. I want the good paint job.» Now I know VIP Auto Body can’t do good work.
I DROVE the car in with all the trim and molding off (I kept the trim off because I knew it would need to be taken off during body/​paint work). This part is important to the end of the story.
VIP Auto Body kept my vehicle for THREE MONTHS and delivered it to me with grey primer showing through on the entire vehicle, overspray on my classic car’s tires, engine and chrome, large scratches and gouges in the paint and worst of all, they didn’t even bother to take off the edging tape or wipe down the Bondo dust from the interior, trunk or engine. I will post photos on the company profile here for everyone to review. I was shocked and insulted and horrified at the condition they delivered my classic car to me in.
Cynthia, the owner, said «We didn’t know how to do a satin finish. Let us try again.» Why would you accept a satin finish job if you don’t know how? Why would you give a car back to it’s owner in that condition? Against my better judgement, I gave my car back to VIP Auto Body so they could try to make things right. Again, THREE MONTHS LATER, they called to tell me my car was ready for pick up. This is SIX MONTHS after drop off, mind you.
This time, grey primer still showed through on two spots. There was overspray again on the chrome. There was one drip, one hair and one unidentified debris hardened into the finish. The paint was visibly uneven on the passenger front quarter panel. And best of all: the car NO LONGER DROVE and the DOORS NO LONGER OPENED. I had to have my car towed directly to an electrician for a $ 1000 repair on my way home from pick up.
I was infuriated and refused the work a second time. Cynthia said, «Let us try again.» Hell no! She said she was so so sorry and refunded me $ 1500 of my initial investment. I was willing to walk away and not post this review on Unilocal or report her to the Better Business Bureau. Until …
No less than two months went by and the paint started actually chipping off the car around the back window! Because VIP Auto Body was too lazy to take the trim back off the car before painting it (I brought it in to them with no trim on). And this is their redo of the first rotten work. There is now rust under the chipped off paint, stretching about two feet around the back window of my classic car only two months after delivery. I can’t wait to see what it’s like in 8 months.
I’ve given Cynthia several chances to refund my entire investment, since I have to go get an entire body prep/​paint job again to take care of the rust and chipping paint immediately. She has made no offers to stand behind her company’s work still so we are going to court. Which as she said, doesn’t scare her because she’s «been to court hundreds of times for stuff like this.»
That is who you are researching. Do not bring any type of car to this establishment.

Cynthia was absolutely wonderful and I have never seen better work in my life!
I needed 4 side panels done (not great at parking when garage walls and poles are involved) and they were so perfect that the when I went to sell my car, there was no mention of any work being done. It was that good!
Would highly recommend VIP and Cynthia… best and nicest in LA!

VIP rocks! I found them on Unilocal after a drunk driver plowed into my parked car. They restored my car to its original glory and then some! Both my husband and I have had bodywork done there and it’s on the money every time. The fairest prices, best customer service and best work in town!

I would give this place 100 stars if i could. I had some damage to my car after a minor accident and went here with the advice from my dad. We received an extremely fair quote and the car was ready so much faster than expected. It took less than 2 days and I couldn’t be more thrilled with the service and the work that was done to my car. It was also cleaned up (which was really needed) and looked amazing. I almost forgot what side the damage was on! This was my first accident and it was all extremely stressful and overwhelming but this business made everything so much easier to deal with. Thank you so much, Cynthia and VIP auto body crew.

If only I could give even MORE stars! I was desolate, having messed up the side of my car ALL ON MY OWN. So I needed to keep it off insurance and do OUT-​OF-​POCKET. At first I looked up all the Unilocal reviews on the «friendly» body shops I’d been sent to over the years by insurance companies. I found out their attitudes were less than forthcoming when it was my OWN money we were talking about! Then I found VIPs info from 15 years earlier. They were wonderful then. THEY ARE WONDERFUL NOW. The work was incredible. Boris and his employees really went the extra mile to make EVERY ASPECT look and work great. «Under Insurance» OR «out-​of-​pocket» THIS IS THE PLACE! Even with VIP’s VERY KIND PRICING, I’d had to make some tough choices about what to have them fix. But it was like their pride of workmanship prompted them to make my car look SO GOOD I WAS ALMOST IN TEARS. (And there are no surprises between their estimates and the final cost.) THEY ROCK. YOU CAN REALLY TRUST THIS ESTABLISHMENT!

They painted a Porsche Cayman spoiler and installed it on my Boxster. Perfect paint job and install. Fast painting and fast install. Great price. Half the cost of the estimates I got from other places.

What can I say about VIP auto body? Do you want a place that won’t rip you off? Do you want a place that will do amazing work? How about a place that will wash your car when it’s all ready so it looks fresh to def when you pick it up?
Cynthia will hook it up for you, get your car back to new condition and guarantee her work! What more could you want from a shop in LA?
NO Shadiness whatsoever… go there, they take car insurance claims too!

On a suggestion from my mechanic I took my beloved 1988 Alfa Romeo Spider to VIP after it was devastatingly rear-​ended. Then I took a gamble and had them re-​do the entire body of the car instead of just the rear of the car, even though it cost a bit more.
Upon picking up my car I was astounded by the beautiful work VIP had done on the car. It looked like a brand new shiny hot red sports car.
When I got it home that night I had trouble starting the car and one of the headlights didn’t work. I called VIP the next day and they told me their work was fully guaranteed and to bring the car back to them.
Not only did they fix the battery cable and headlight, they replace the battery completely and also repainted part of the trunk that had some blemishes.
Cynthia was extremely considerate and communicative. I would take my car to her again in a heartbeat.

Completely found this company randomly on Unilocal.It’s true: Cynthia is so personable and helpful and genuine. A guy hit my car and paid in FULL out of pocket (YES to humanity hahahaha). Cynthia’s people did a great job. While I hope to never use their services again, I’m happy to know this shop exists.

I love VIP auto body. I went there on a recommendation from a friend, because someone hit my car. I Can’t thank Cynthia enough for the awesome job she did on my car. The insurance covered everything and she did it in just days. She is awesome. I recommend VIP Auto Body to all my friends. Over the years, I’ve had unpleasant experiences with shady body shops, but she is #1 and is a complete professional. They picked up the car from the crash site, called the rental car company for me and made it so easy. VIP rocks!

I love dealing with Cynthia at VIP Auto Body. She is the best! She’s fair, honest and efficient. This has been a family owned and operated business for years. I have been working with Cynthia, her family, and partners for as long as I can remember.
If you’re sick of being scammed at other shops. I fully recommend going to VIP Auto Body!

V.I.P did an awesome job fixing a scam paint job done on my bumpers and hood (NEVER trust a traveling «ding doctor»). I had gone to two other highly-​rated body shops in the area for estimates before coming here, and the other shops’ estimates were literally $ 1000 MORE than the one from V.I.P. And then my final price was even LESS because they wound up not having to replace a part that was included in the estimate. My 2005 Scion tC looks NEW again! Cynthia rocks!

This place is a MUST if paying out of pocket. Came here and was paying out of pocket and they worked with me to keep the cost down, explaining exactly everything they were doing, so I cold decide where to go cheap, and where not to.
Cynthia doesn’t talk down to you and treats you with respect. The quoted time of completion and price was well below other shops I went to and it was done on time and well! They even detailed the inside of the car and washed the exterior so it felt like getting in a brand new car.
Give this place a chance, they’re honest!