Verizon Wireless – 4G Wireless

I was there to activate a new phone I purchased from a 3^rd party. Tayo was fantastic, very accommodating. He set up the phone and checked it out. He also put on the screen protector perfectly. Hector and Tayo were patient and professional. Most anytime I visit this Verizon, everyone goes out of there way to give you the best possible customer service.
I’ll always go to this store first.

First of all, this is not an actual Verizon wireless store. It is a 3^rd party retailer that sells Verizon products at an ESCALATED price! I went into this store looking to find out about my upgrade options. The manager presented me with a plan that she said was «most convenient» for me. I later came to find (after speaking with a Verizon customer sales rep) that I was charged $ 110 extra for an iPhone that would have been cheaper had I gone to an actual Verizon store. This place is a joke! My advice to anyone looking to go here, DON’T GO! Save your money and time and just go directly to a Verizon store.

One person on duty; all I needed was something very quick and simple and she told me it would be a 30 minute wait with no apologies. Kind of pathetic.

Poor customer service and limited services available

If I could rate this location zero stars I would. Doing business with this location has been a nightmare. I regret ever setting foot in this God forsaken store not even worthy of being an actual Verizon location but simply an «authorized retailer» if you could even call it that. My nightmare began when I visited this location on Sunday to purchase a new phone. The gentlemen that assisted me ordered my phone, processed my upgrade and gladly accepted my payment. He said I would have my phone by the ¹⁰⁄₃ (or they would call if it arrived sooner) and sent me happily on my way. On Tuesday morning, I received an email from Fed ex with a tracking number stating my phone would arrive the following day (⁹⁄₃₀). The next afternoon, I called the store and spoke to the «manager» Jasmine who claimed that my phone was scheduled to arrive the following day and would contact me when it arrived. Still not expecting to have had it earlier than the third, I accepted her answer and waited patiently. The following day, Thursday 10/​1, I had not heard back from the Jasmine so I proceeded to contact her late in the afternoon and to my surprise, my phone had been delivered and was now patiently waiting on ME to pick it up.
I made my way to culver city, in traffic, after leaving work in Pasadena and arrived to find total chaos in the store (please see my previous review). After waiting over an hour, I spent ANOTHER hour with Jasmine (she transferred all of my info to my «new phone» which included countless confidential work related information and spent half hour on the phone) until she finally disclosed that her system was down so she could not let me leave with the new phone. By this time, I had wasted two hours of my life in this miserable little store dealing with a so called manager who couldn’t even acknowledge me when I walked in the store to begin with. She was now having system issues and could not even take ownership of the problem at hand. After offering to pay full retail value for the phone until the system issue was solved and going back and forth with Jasmine I gave in and decided nothing could be done so I left empty handed after two hours of wasting my time at this location. I really wish I was offered a solution to this problem instead of being treated like i did not matter. Some sympathy would have been the least she could’ve done as a manager after this horrendous experience.
But wait! IT GETS WORSE!!!
The following day I was contacted by Jasmine and informed that I was no longer eligible for an upgrade as this was only a weekend promotion due to the recent release of the new I phone. I was appalled… This was a «weekend promotion» that I am no longer eligible for because this sorry store did not have my item when I officially ordered it ON SUNDAY AKA THE WEEKEND!!! I am no longer eligible after this store continuously contacted me for marketing purposes asking if I was interested in an upgrade and a new phone!!! I am no longer eligible after waiting in your store for two hours and being given the run-​around about their system being down. I am no longer eligible even though I have been a loyal Verizon customer and never once been late on my bill!!! I am no longer eligible even though you gladly took my payment on SUNDAY when your sales associate gladly made commission off of my purchase but didn’t bother to mention that because the phone would be arriving 4 days later, they would not uphold their end of the bargain?! Really?! This is such an unfortunate experience and such a lack of ownership on behalf of this store. This is such a poor reflection of your business standards and values and I truly hope that Verizon wireless is not affiliated with this sorry excuse for a Verizon «authorized retailer»
I will be forwarding my experience to both the regional director of Verizon 4g wireless store Daryon and the Verizon wireless corporate headquarters.
SHAME ON YOU VERIZON 4G WIRELESS

Answered all of my questions and gave me a great deal — they are really great!!!

I’ve been with verizon for over ten years and this is by far the worst store I’ve ever visited. The customer service is lack luster and I’m assuming that’s because they’re not an actual certified location. This is just a retail location. They can’t give you much information On simple questions. For instance I asked the girl to replace my tempered glass. She said only free replacement could be given at original store but she can’t verify if that original store can do it at no charge. That I would have to drive there and ask and even still they may not do it. The price was also double what I was charged. The prices seem inflated. And one time I walked into this store the girl was sitting on the ground. I’ve given this location two chances. They will not be getting a Third.

I went to this Verizon store to get a new phone since my old one stopped working. I was almost out of contract and the employees were all very friendly and extremely helpful when it came to figuring out my options. A special thanks to Vanessa for taking the time to answer all my questions and dealing with my indecisiveness.

After my scathing but definitely warranted review for the Jefferson store, I felt compelled to share my experiences at this location and all I can is WOW! What an amazing experience. The employees at this store were welcoming, knowledge and genuinely interested in helping their customers get the best deal. Shout out to Vanessa who was such a pleasure to work with. My contract was up and so I went in to get a new phone, but had no clue what I wanted. She was patient, took her time explaining the different phones, and helped me select the best plan for my needs. When they didn’t have the color I wanted, she drove to another store and picked it up for me! I walked out of there with everything I wanted (and maybe a little more) and paid way less than I was expecting to pay. If you live in the LA area, do yourself a favor and head over to this store. Yes, it’s on the smaller side, but chances are they will have whatever you’re looking for in the back if it isn’t on the floor, and if they don’t have it, they will get it for you. The customer service here is unparalleled! Thanks again, Vanessa!

I have been a Verizon customer for 10 + years. At this store I received the most knowledgeable and courteous service in my entire relationship with this company. Jazmin, the store manager, took the time and care to get me into a new phone that was just right for me and reviewed and changed our plan for my family. I would highly recommend coming here!

I wish I could give this place 6 stars. In fact, I wish I could give this place all the stars in the sky!
I stopped by 4G Wireless after my iPhone 5 stopped working. I had previously visited the Verizon corporate store on Washington Blvd in Venice (next to the In-​N-​Out) and getting the worst customer service imaginable. I took a shot that maybe another Verizon store might have some nicer employees and boy was I right. Cayla didn’t just provide me with the best customer service that I’ve ever received in a cell phone store, she provided me with the best customer service that I have had ANYWHERE.
I was there for awhile as her and her similarly wonderful colleague Jasmine worked out the various ways that I could leave with a new phone without spending too much money or raising the price of my monthly bill. I walked out of their after an hour with a new iPhone 6 for not too much out of pocket AND lowered the price of my monthly phone bill. As compared to the offer from the other Verizon store which was $ 550 for a refurbished iPhone 5 to replace my broken one.
I don’t care where you are in Southern California, if you are looking for a Verizon store, this is the one to go to. I would honestly drive hundreds of miles to get the service I got from this store compared to every other cell phone store I’ve ever been in.
Thank you so much Cayla!

after dropping my phone in the toilet i was livid, so i went to get a new phone and im not going to lie i had a awful attitude and i was pretty upset. Chasity helped me get a new phone and whatnot but was why im writing this is because she went of her way to change my mood, and she did. sweet girl, happy with the service!

This crew is super helpful and understand their products well. My husband had a terrible experience upgrading his phone at a different location, but these guys were able to fix the other store’s mistakes. The store is clean and quiet, the manager and staff are very friendly and knowledgeable, and overall it was a five-​star experience getting my new iPhone.

Small Store with very people-​centered service. Terry Baker, the manager is outstanding. Because of the great personalized service there can be a wait, but it is well worth it! Thank you!