USCIS Application Support Center

The security guard is very rude he thinks he runs the place. He kicke me out because they had so many people and appoitments. There was about 10 persons inside. They should hire aomeone that actually speaks clear English and Spanish. Some people woth older relatives were also told to leave and some of those persons needed assistance filling the application and reading. This os the worse experience with this office.

So all the employees who process the paperwork are great. BUT there’s a Jamaican guy working in the front who thinks he’s God, like TSA at airports type of attitude. I just hope you are treated the same way you talk to people wherever you go. You probably have the moment of having all this power at work, but just so you know — if you talked to us like this outside of USCIS I’d punch you in the face.
The other employees are great btw. Advice — come earlier than your appt time!

First I thought all the great reviews for this place were a bit too good to be true, but yes, they were true! Everything went very smooth and the staff were kind and professional. It took only 10 minutes, including the wait. There are many parking meters within 2 blocks.

I came here with my husband to do a walk in a week before my due date and the manager said no! we were in line since 7 am for nothing. obviously i wasn’t lying if I waddle when i walk with my big o belly. I agree that he might have had a better chance if he tried to do a walk-​in after 12. however, we were the only ones doing a walk in so the manager could have said yes. my csection is scheduled for the same day his appointment was. We did a walkin st the chatsworth office and the manager was really nice and we were in an out in 15 minutes.

Very impressed with the efficiency of this office! 25 min for all the paperwork and fingerprints with a picture taken. I was running about 15 minutes late (couldn’t find metered parking around 9 am). But I’ve read reviews and it sounded that I wouldn’t stay longer than an hour, so I decided not to spend extra $ 5 on a parking lot. Parked on 2 h meter about 2 – 3 blocks away. Everything is organized very well inside, facility is clean, a lot of seating room available. I was asked to switch the phone off. Very good job guys! Very impressive.

Great service! They really get everything done well here. People are friendly but stern. Must make sure not to use your phone, they’re really sharp in spotting people who have separation anxiety with their phones.
Tips: Don’t be fooled by the public parking next street, they’re not $ 3! It’s $ 9. I’m not happy with their sign!

Best government service center I have ever been to and I have been to the one in DC, NY, chicago and now in downtown LA !!! I hate going to dmv and that’s why I was nervous to go here for my fingerprints but I can’t emphasis enough how polite and professional everyone was. My appointment was at 9am I got there 8:40am and I had about 7 –10 people a head of me. I was all done and on my way out at 9:12 !!!
Come on !!!
All I can say is the staff at this location should be recognized by their manager as they were amazing. Thank you for making it easy and pleasant for us.

I would like to share my personal opinion when visiting this office. First. I missed my appointment date. I went 5 days after to see if I could reschedule a new appointment. But guess what. It wasn’t necessary; the officer at the entrance told me. He gave me a number, asked me for my documents and in less than 15 minutes they took my biometrics. Overall. They have a great staff with excellent customer service. A+.

Best government office I’ve ever been to. No hassle customer service with a smile. I went even though my appointment was past because the post office mailed the letter so late I received after my scheduled appointment had already passed. They didn’t care, I was on and out within 15 minutes.
They are open from 8 – 4 Mon-​Fri, best time seems to be right after 2pm. They’re easily located right past the bridge over the 110 outside of the downtown square.
Bring something to read just in case as they ACTUALLY make you turn your phone off in front of them which I think is awesome. And it was super clean!

First off, the map and neighborhood listed here are wrong. The ASC is located on WIlshire one block away from the 110, not in k-​town (unless you’re being liberal about the neighborhood’s boundaries).
Had a very good experience here for my wife. We arrived for her early biometric and were allowed to walk-​in (your mileage may vary depending on how busy they are). The guard was very welcoming, and allowed me into the waiting area even though I still had my phone with me. He just asked me to turn it off.
The whole experience was super fast. 15 minutes total from the time we stepped in to the time we departed. The waiting area was massive and empty and the biometrics staff was very professional and quick.
There’s plenty of metered parking in the neighborhood. A very good, painless experience.

This ASC is conveniently located near Bunker Hill, involving a short, uphill walk from the Julian Dixon station. The inside is nice and clean; much unlike most dreary government processing offices. However, they do not always take early biometrics appointments. We came in a week early and were told to either stick to the original appointment or re-​schedule on the spot.

My appointment is schedueld in ⁵⁄₆ at Gardena location and I went into LA office today ⁴⁄₂₄ for a walk-​in. I got rejected and asked to come back on ⁵⁄₆. The guard was very nice and polite though and I was glad to hear that I could come back to LA which is closer to my office. I wanted to leave a review so people know that this location doesn’t ALWAYS take the walk-​in.

Great fast service

Came for my biometrics for a student visa to the UK. I was expecting a trudge through the bureaucracy of an office that handles paperwork all day.
What I found was an efficient office full of friendly and helpful people. I put an hour on the parking meter, expecting that I’d have to go back out and move my car. An hour wouldn’t be enough, right?
I checked in at the reception desk, and she told me I’d be next. First shock.
I waited and was called up. The woman taking my biometrics was actually nice; more than nice, she was friendly and asked me about why I was traveling, complemented my earrings, and laughed with me. Second shock.
I was out in 20 minutes.
Wow.

Hahaha! Everything’s on Unilocal!
I never thought I’d be writing a 5 star review for an Immigration office but here I am. Ditto on what the first two reviewers have said. They are genuinely nice and friendly here. They greet you with a smile and make friendly conversation with you. The process was incredibly fast! I was there for fingerprints for my naturalization application. I barely had time to go to the restroom when the lady taking the fingerprints was already waiting for me. I swear I was outta there within 15 minutes. Maybe it was that quick because my appointment was at 2pm and I guess most people are scheduled for the morning. The office is fairly large and very clean and bright, it doesn’t feel depressing like other government offices I’ve visited.
I was very impressed. I just hope my experience is this great when I have my naturalization interview at the main USCIS office.

Ive been to 3 support centers and this one by far was the best experience EVER!
I can understand the bureaucratic nature of some of these government offices, but from the very moment that i walked in and the guards (really they are much more than that) greeted me and other people in their native tongue and served them with such courtesy… i was sold!
The process may be daunting but they make it as painless and stress free as they can! If i could give them a tip or write their supervisors a letter of recommendation i would… seriously…it was that good

I give this center an A+. Very helpful and friendly guards and staff. People were waiting but they still accommodated me without any questions. I was not even supposed to do the biometrics here and was in reschedule process (no progress from USCIS even after 9 wks).
Without even letting me finish my question/​problem the guard asked me what about now? Why not, said I. I was in and out in 20 mins. This place rocks.