USC Credit Union

This review is for Evelia Martinez specifically — She has been the USC Credit Union employee who has assisted me on two separate occasions while setting up an important account and adding individual people to the account for a thesis project. Evelia not only remembered who I was and what we were doing, but personally went out of her way to help us solve potential administrative issues, allowing us to expedite the process and get setup the way we needed. Evelia is intelligent, communicates clearly and goes out of her way to help her customers not only get the services they need, but feel respected as well. Keep up the great work Evelia!

I went there to open an account and ask for a personal loan. I cannot believe how fast the service has been. In less than a day, I had everything set up and the money on my account.
I have to thank especially Omir. He is doing a great job!

I have to say I am beyond happy with the service provided at USC credit union. I applied for my first car loan in late August and the process was quick. I was able to get an answer regarding my loan the same day I walked into the branch. Of course, I went prepared with all my documents and Kenneth Gonzales was very efficient and helpful. He went above and beyond to make this process stress-​free for me. Through out the process he communicated via email answering all my questions and concerns. I didn’t have to take time off work. Can’t thank him enough for making this process so easy for me!
My husband and I are looking to purchase a home in the near future. We will definitely look into Mortgage rates at this branch. Great service.

I love my Credit Union! Most transactions are done online but it has always been easy to get a hold of somebody over the phone or in-​person when I need that extra assistance. The customer service is phenomenal (special thanks to Monica)! They listen intently and try to help you as much as they can. And with low interest rates, I’ll definitely consider them when I’m on the market for a house (as I did when I was shopping for a car).

Had an amazing experience with getting my first ever car loan. I had recently graduated with a lot of debt and needed a car, esp being new to LA. The experience was so great… Evelia is an amazing person to talk to and she helped me out in every way possible, couldn’t get any better service and rate than this esp for my credit score. I recommend this to anyone and everyone!!!

I had a wonderful experience getting a car loan. My banker, Kenneth Gonzales was a delight to work with helping me at every possible step. The process was easy, smooth & quick. I would love to do business with USC credit union again and would 100% recommend them and Kenneth to everyone.

Great experience for my first auto loan. Thanks Evelia Martinez and Dinana Zapanta so much. They help me a lot, they give me lowest interest and give me cash back! Thanks USC CU! I will do my next loan from here!

I’ve been banking with the USC Credit Union for over 15 years. They’re the best — a superlative which was recently demonstrated to me. I had a very complex banking issue dealing with a stolen check. Cecilia at the main campus branch is awesome — she helped me the issue in a tactful, professional, and resolute manner. I don’t plan on ever banking with anyone else. Fight on!

I just opened an account here in order to get an auto loan, but I think I’m switching to make this my bank for everything. I bought my car from a dealer who mostly just fixes cars, so he was no pro at filling out all the purchase order/​forms, etc. Evelia — rockstar credit union banker — was on the phone with him patiently for a long time — almost two hours along with her manager.
She and her manager stayed hours after closing to help me get the loan so I could get my car in time.
One of the best examples of going above and beyond for customers. Thank you so much to Evelia!

I cannot believe that the process to refinance my loan was so easy. It literally took just a few phone calls and emails before I got the great news that saved me over $ 50 a month and gave me some time to catch up on bills by deferring my payment for 90 days! I have been wanting to refinance my ridiculously high interest loan but did not really know where to start. I opened my Trojan account and less than two months later Kenneth Gonzales calls me with a great offer to refinance.
I literally had to do minimal work to get this accomplished. Kenneth was so helpful and worked really fast and hard at finding me the best deal ever! I felt like he tried his best as if it was him getting the loan. He even checked my checking account and made great suggestions on what type of account would work best for me. I mean above and beyond the expected customer service I would expect from a banker. I seriously feel like I hit the lotto with this!
Kenneth Gonzales is my new best friend! Fight ON!

Evelia Martinez is a kind, patient person. I’ve opened my new account there, and thrown tons of question on her. She solved all of them with a warm greeting attitude. I would definitely refer other friends to open accounts there.

The experience is so awesome today. I’ve been there several times. Whatever question I have, they all try to help me and give me the accurate answer. Today, I was so concerned how I could pay the rents out of the state. There’s a gentleman (sorry I forgot name, he’s with glasses and white hair) so warmhearted and showed me the whole process. I’m so happy bc they won’t just answer the question, but also consider at your feet:)

Evelia, I love you! Thank you for taking care of me. I was really stressed going into the credit union but you relived that right away! Now I can fix my car and have a little of wiggle room with my finances. Evelia and the rest staff get my highest recommendation! Fight ON!

Couldn’t resist but… It came up as my next review on my Unilocal page… I work here so it won’t count. I’m in Trojan Heaven at CCB, Fight On!!!

This was my third time visiting, I’ve cashed checks here on two other occasions. I was interested in banking with USC Credit Union but I will not be due to bad customer service.

My first car loan was through USCCU, and it was a fairly straightforward process with a better rate than the dealership would offer on the particular make/​model I was looking for. That process went over just fine, and then we had to deal with transferring the loan from one cosigner to another. Diana Zapata, based at the UPC branch, did a fantastic job walking me through the process from afar and helped me get it done. She’s the only bank rep I’ve ever worked with who wasn’t constantly trying to sell me on something, and she focused on the task at hand. I really appreciated it, and her help went a long way.
One thing to note is that USCCU, like many other institutions, does not accept business income as the basis for loan approval.

Jorge Cuevas helped me with a emergency loan, he is very timely and professional.
I LOVE THE USC CREDIT UNION — the only banking institution for me!

I love this credit union. As a new member to the Trojan family I was happy to explore the benefits of being a part of the credit union and it has served me well. I was able to save an unbelievable amount of money on both of my auto loans and the process was quick, efficient, and easy! Valerie, who handled both of my auto loans was nothing short of amazing to work with. Valerie made everything so simple and made me feel so comfortable through the process. I would highly recommend using this credit union for any financial needs!

It seems like this credit union is 50 years behind. The limits for transactions are extremely low. You need to sign a note and fax it in to make changes to your account.
I automatically received a new debit card, because mine had expired. I called to try and activate it and the automated robot said «we are unable to activate your card at this time». So I called their customer service line and Sherrell (with a huge attitude) told me that my card was reported stolen. She was unable to tell me who, when or by what mode of communication the card had been reported stolen. She then told me she could order a new card, but I’d be charged $ 10(???) Or if I want to avoid the fee I can go into the branch and request a new card…
What the heck? My card expires, and the replacement wasn’t registered in their system or something, so now the only option I have to actually use my money is take time off my job (USC CU only open 9 – 5 M-​F) to go into the credit union in order to avoid being charged $ 10 for their mistake? No way man. I’ll be withdrawing my money from a shared branch and closing my accounts. Hopefully I can do THAT remotely… but I’m not hopeful.

I am so happy I joined this credit union. I fired the big banks years ago, but credit unions offer services and knowledge that small banks do not. A simple question turned into a full-​on session about how to continue my credit score uptrend. In just one day, I learned so much about finance and banking from a young man named Jorge. He patiently and effectively reviewed my credit report and instructed me on how to boost my score. It was awesome!
I also love that the office is green. There was no needless printing of receipts or other materials. That’s a big thumbs up in my book!