USA Relocation, Inc

My move became a bait and switch with management chaos. I was promised one thing (max of 4 – 6 hours) and instead I got billed 10 hours plus supplies but they didn’t give me a copy of what supplies they used. I asked for a copy and never received it. (Another $ 300!) Unbelievable!
The job: Move my belongings out of a 848 square foot apartment where 90% of the boxes were neatly stacked and ready to go directly in the truck from the garage. The truck parked at the entrance to the garage.
Just the highlights:
1) The foreman fired the driver who also was a mover a couple hours into the move. He was the hardest worker on the «team», the most polite and fast. I reported this to the company and found that the notes in their file said I called about a couple of broken plant pots. There were no plants left as I had moved them. Lie #1. There was no reduction in labor costs even though he wasn’t replaced until about 2 hours later.
2) The fired driver was ordered to wait and supposedly there was a properly licensed driver that was to be dropped off. No one was dropped off and the foreman who did not have a license to drive the truck was the one who drove it to first location (dropping off my freezer and frig at a friend’s). When he arrived, surprise… there was the replacement sitting in the truck.
3) The truck left before I did and arrived 35 minutes later. I asked why and the foreman said, «Well, it’s a truck and it takes longer.» I challenged that ridiculous explanation. Then he said, «Well, we stopped for something to drink.» NOT ON MY TIME… I furnished drinks and snacks all morning and they had coolers.
I drove the trip at 60 – 65 mph in 25 minutes. They took an extra 35 minutes for a total of 1 hour. They charged me 30 minutes for a 11 minute drive back to their warehouse for a total of 54 minutes overcharge. Take that times double drive time and it comes to 108 minutes @ $ 1.25 per minute equals $ 135 in fraudulent hours! It came to $ 87.50 for a soda and $ 27.50 penalty for me not giving them a tip, Hey, they broke the front ice and water panel of the frig, didn’t leave the handles. By this time they had become hostile. No tip.
I hired another company to move my things out of their storage which consisted of stacking everything on the floor or the warehouse about 10 feet high without concern about smashing the fragile boxes. To get it out I had to sign that all was in order. How could I know? I signed. The new movers showed me damaged boxes, cracked, split plastic containers and torn cardboard boxes. There was considerable damage, broken dishes (even Corning Ware!), statues, vases, etc.
There is more but I’ll end it here.
I am filing a report with the Public Utilities Commission in San Francisco.

What a horrible expirience! They kept me waiting all day and at 2pm after I called for the 17^th time, they simply say were not going to show up. If I could do it another day. The manager was rude on the phone and did not give me alternatives. I ended up getting a u-​haul truck and doing it myself!

Don’t use these movers. They are crooks and will break all your stuff all the while claiming to be professionals. Even with very specific instructions about an armoire they did exactly what I said not to do and broke the top off. Then they tried to tell me it was already broken. WTF!!! Erik R was the main guy and what a jerk. The other two were nice though. Either way use a different mover and you’ll be better off!!!

USA relocation doesnt even deserve 1 star! I dont know where to even start this company and the horrible service they provided and all the expensive furniture and electronics they ruined!
First they were 4 hrs late, then it took 3 men 8 hrs to load my 1 bedroom apartment. Then Erin the person in charge tried to get me to agree to pay a «flat rate «saying my furniture was heavy and the 2000 lb quote was way off. Erin said my things weighed 6300 LBS. He didnt want to weigh the truck and he tried ripping me off for over $ 770 dollars! He also told me I had to pay to have additional things «packaged «properly like my cats CONDO! Really ??? Its wood and carpet he put plastic wrap around it and charged me $ 50!!! That list goes on they quoted me $ 50 to crate my flat screen TVs Erin didnt crate them but wrapped them in blankets and card board, my 60 inch $ 3000 TV was completely broken! my sleigh bed had chips of wood ripped from it, my dressar has 3 fractures down the top center, me book shelf has chunks of wood ripped off and this list goes on too!
Then the truck was so old it broke down they had to reload my things to a different truck and were a day late delivering.
When I called the manager Robert to report all the things that were damaged and Broken he said he would call me back …1 week 4 phone calls and 3 e-​mails and this company is still ignoring me ! They are irresponsible, unproffessional and careless! They wont call me back or respond to me e-​mails and unlucky for them Im not going away I will pursue this to get my $ back and items replaced no matter what!

Somebody needs to get the word out that these guys are con artist, what a miserable experience. THEY SHOULD BE CALLED BAIT AND SWITCH MOVERS INC.
I was quoted $ 75 per hour for 3 guys, which sounded good. When the movers arrived, the leader of the pack told it would be another $ 500 on top because there were some items they were not packed properly or certain items they could not take unless I paid the additional charges. I told them no, and told them to leave behind whatever they refused to move.
After seeing the amount of stuff they were leaving behind, I called their boss, Ben, who called me «cheap». After 5 hours to load to a 2 bedroom condo, the truck left, I had a friend waiting at the destination (we decided to stay behind and load our cars, with some of the stuff they left behind). I got a call from my friend that they would not unload the truck until they got paid. when I asked them how I am going to pay them when I don’t know how long it would take to unload, they told me they use a formula to calculate the time it would take, I have never heard anything so ridiculous,
I again called their boss, Ben, who now decided to change his name to David, told me not to waste his time, that the drivers were instructed not to move a thing, until they got paid. and If I don’t pay ahead of time, he was going t he is going to call his drivers to leave and come back to the office with the truck full. To make matters worse they wouldn’t take a card over the phone, but had to be present, I explained to to Ben I was on the way, they could start unpacking, he told me they wont move anything until they are paid. They charged my card $ 675 which equated to 9 hours to move a 2 bed condo 28 miles.
To show what crooks they are, that I emailed them a list of all items they were moving, and never did they ever mention any additional charges or possibly signing a waver. I wonder if they will ever refund my card for the additional time I paid. I am just sorry I paid in advance, I should have just let him take my stuff, and I would have called the police for theft.

Do not hire these scumbags. As many people before me wrote already, appointments mean nothing to them. Neither do estimates or delivery promises. My move was supposed to happen in one day. However, that day we had some snow falling at my new home and their statement was «We can’t deliver today because we don’t want to buy chains» What? Is that how you do business? In my book if you agree to a move to the mountains in the winter, chains are the cost of doing business. They also charge horrendous fees for excess packing material they’re using and I ended up paying double the original estimate. This, even though they didn’t move all my stuff, supposedly because of excess weight… I reported them to the BBB, but the company failed to respond to my complaint. Big surprise there. Whatever you do for your move, do not hire this fraudulent company… I could go on about other issues I had but I believe everyones got the point. DO NOT HIRE THIS COMPANY

WISH I COULD GIVE THESE PEOPLE NEGATIVE STARS
Let me first just say, that if you proceed to work with this company, you are making a grave mistake. I write this review as a warning, with the hopes to help others avoid this excuse for a reputable company. Their goal is to just get your money, rip you off, and hope you get tired of calling about it to the point of you just stopping. Note, they will always quickly say «no problem we will return your call», but guess what, they will never return your call, or your emails. You may actually have to sue them in the end.
To point out other holes in their contract, not only will they not be willing to take apart your furniture or re-​assemble (they didn’t even help me in the move in time), but their «temperature control environment» if that claim is actually true, means absolutely nothing, because they will hold your items in a truck either at site A or site B, and the inside temperature (if in the summer), will reach 180 °F or more. This I know because some Pinot Grigio wine I had in a box, which is normally white, arrived to me with pink orange color, what temperature would you guess could do that? My school text books arrived smelling like a glue factory, this could only happen if the glue was melted under the heat. I had 2 candles that melted to a flat disc. If you transport any living thing in there, it would be dead.
These people just want your money, and will do anything to get it from you, and then do anything to drag their feet and not work with you on the claims. I have found misleading statements in their contract, they have failed to call back at any single time over 15 phone calls to them, and its obvious they are trying to tire me out to the point that I just give up. I know that I didn’t lose much compared to the other horror stories I have read about them (which I should have done before even taking their offer), but I think that if this company cannot stick to their contractual statements, gives misleading advertising, and seems to go out of their way to avoid dealing with a claim, then they open themselves to a claim through the small claims court system for the full value of the move + my time and aggravation. SO BOTTOM LINE, IF YOU DEAL WITH THIS COMPANY, EXPECT BROKEN STUFF, EXPECT TO BE IGNORED, EXPECT A SHODDY NON-​PROFESSIONAL JOB AT EVERY STEP, AND EXPECT TO HAVE YOUR CLAIM IGNORED. It’s unfortunate that it seems the only way to get somewhere with this company is to sue them, consider that if you plan to proceed with them.

BEWARE.
Absolutely agree with the other reviewers: this company hires CRIMINALS for your move. They open your boxes and STEAL all your valuables during the travel. Police is currently investigating this fraudulent business to lock all of them up in jail.
Additionally, they have many hidden fees and you end up paying more than double of the initial estimate. They are PROFESSIONAL THIEFS.
Plus, they arrive many hours late, and they damage/​break most of your furniture.
NEVER EVER HIRE USA RELOCATION FOR YOUR MOVE.

I have no idea how these guys stay in business let alone navigate the challenges of life.

BEWARE!!!
This was an AWFUL experience!
Besides ending up paying double of the quote, my items were moved from the first house, to THREE different trucks! Everything was CRUSHED. Numerous items were ruined… even my motorcycle. After which I am STILL fighting with them on what do about the broken items.
Also, I paid an extra $ 500 to have my items arrive on a certain day (cause they give you a 3+ day delivery window). Not only did they not meet the day… they would not answer my calls. Horrible communication with Joy Heinsohn, Operations Manager.
VERY DISAPPOINTED. Moving is stressful enough without having to deal with this company. I never write reviews or speak badly of someone, but if I can just save one person the heartache I had to go through, it is worth it. Good Luck to you all :)

It’s now been over 5 months — I have called and emailed several times since and still no response.

Perhaps we have the name wrong, but this comapny did a great job with us.
We used them in Mid-​November to move our things out of storage. We had not orginally planned on using movers, but when we saw our new place we wanted to use them. My husband picked this one because the price was pretty good, under 4 hours and a $ 300.00 quote. We were the first move of the day. As a matter of fact they had just gotten to San Jose the night before and we were the first of their 3 days of moves before going back down to Southern California.
They did a good job moving everything and we even felt compfortable walking away and not looking over their shoulders like a hawk. (we probably should have read these reviews first). When we got to the small stuff left in the storage unit, the «lead» made a deal with us. He would use a wardobe box that was free for the small stuff and tape up the falling apart/​lidless boxes if we would give them a tip. We had planned on tipping them anyways so it wasn’t an issue.
Our new place is a townhouse that sits on top of a one story apartment. So some of our bigger furniture they had to haul up three flights of stairs. Plus we are big time book collectors so there were about 10 big heavy boxes with books in them. I felt bad, one of the guys injured his foot trying to haul things up the stairs.
In the end we ended we only had minor dings (rip on the couch arm) and paid for 6 hours of work. $ 570 plus a $ 160.00 tip for the three of them.

They don’t deserve even one star!!! Because They hire thieves!!! A day after they came into my house to pack puny boyfriend’s stuff and move, I found out my engagement ring was stolen from the bathroom. I should had been more careful but it was hid in the back of other stuff on the shelf. next day o noticed my other cheap rings were moved from the original place. I had a chill in my back of the neck and thought this could not be happening. I look through everywhere else and it was gone… Not only my engagement ring, they also took the ring that I got from my grandfather before he passed away! I filed the police report and called the company because I knew exactly who took it because there was only one guy who used the bathroom. The company still charged my boyfriend the rest of the service fee and keep telling me to wait for the instigation. No apology either! Never ever use this company every!!! Protect ur belonging from them!!!

Worst service ever! I cannot even give them one star! They are always late! They ruined my dresser mirror, were late by 2.5 hrs after already canceling an earlier appointment. They were to deliver today at 6pm, then postponed to 8.30 pm, then had the nerve to ask me of they can deliver at 11.30pm!!! They’re now gonna show up at 5 in the morning tomorrow!!! Unbelievably horrid service. Please save yourself the trouble. If they are the only movers available, sell your stuff and buy new furniture. Bad bad service! Oh so bad!

Wow I did not know everyone had the same problems as me with this company. I hired them and they never showed. I gave them a down payment of 100 dollars and the check they sent me as a refund bounced and I am still in the process of getting my money back. I ended up havinf friends help me move.

I would never, ever wish upon my worst enemy the awful service and expense I received from this company. A move that I was assured was going to be simple, take around four to five hours, and cost me less than $ 400 ended up lasting 15 HOURS AND COST ME NEARLY $ 1000!!! Not to mention the utter embarassment of having my new neighbor’s vehicle destroyed by the mover’s truck when the brakes went out after they moved it for the third time, having the cops show up to sort out the accident at 4 a.m., and all of our furniture dinged up and scratched. The movers were late showing up and were exhausted because we were their third move of the day, and complained the entire time about the job, and they were usually found standing around outside by the truck instead of working. By the end of the night (or MORNING, to be more accurate), my brother and I finally had to start moving furniture and boxed into the apartment ourselves — doing the job I WAS PAYING THEM TO DO!!! Hiring a moving company was supposed to make this easier and less stressful, but instead it was the complete opposite

To be honest, I haven’t used this company for moving, but my experience has been terrible. I did an online search for quotes and had many companies contact me. Everyone else sent me a quote and let it go. Lee from this company has been stalking me via phone and email. I have received numerous emails (6 so far) since requesting a quote on Sunday and two calls each day. I finally emailed back today and told her to stop emailing and calling me. I hope that works. She also butchers my name on most of the voicemails-​Krista, Kristin, etc. Come on-​my name is not hard to say.

Man, I wish I would of read the reviews before hiring these idiots. I have never encountered such unprofessional, uneducated, dishonest people. showed up on time. Everything was going well, and then they scratched my dryer door, which I don’t really care about as long as it is not cracked, they had the nerve to accuse me of the damage was existing, I told them no, and we got into an argument over this. I told him I didn’t care if it was scratched as long as it was not cracked. Then one of the workers who did not speak english, said a curse word in spanish which I will not repeat here which caused me to lose it and confronted the 3 idiots and they denied ever saying it.
On top of that, as they were putting my bed back together, they did not put all my bed together. I have no idea how this company is even in business. The lady on the phone, even had the nerves to tell me that they hire professionals and not people from Home Depot. I think my experience would have been better if I hired someone from Home Depot.

I started to consider this company but decided against it once I saw these reviews. One thing that is confusing is they have 2 addresses — one in Van Nuys and one in Tarzana. They also have 2 names. According to the BBB website, USA Relocation Inc. is aka USA Moving & Storage. The BBB gave this company a Grade F (
) because:
«We strongly question the company’s reliability for reasons such as that they have failed to respond to complaints, their advertising is grossly misleading, they are not in compliance with the law’s licensing or registration requirements, their complaints contain especially serious allegations, or the company’s industry is known for its fraudulent business practices.»
Thanks to the other Unilocalers for posting and saving me a possible headache!

The lady on the phone sounded really nice and helpful when I was scheduling a moving date. I scheduled my move for a Sunday afternoon and the movers were to come between 2pm and 4pm.
The movers called in the morning at 11am and were very pushy about wanting to show up earlier. I told them that I couldn’t have them until 2pm, and after being very rude they finally agreed to try their best to make it at that time.
Of course I waited all afternoon long and they never showed up or even bothered to call me to tell me what was going on. I tried calling the company, but the office is closed on Sunday afternoons. I felt like I was being held hostage waiting around for them all day. It was such a waste of my time!
Don’t hire this company! They don’t honor the appointment times that you set up with them and the crew is very rude on the phone.