US Post Office

It would be really nifty if someone would pick up the phone. I moved out of state and need to talk to a human. Please pick up the freaking phone. Please? Anyone? Hello? *sigh* guess I’ll mail them a letter *sigh*

It’s so sad how horrible the service is at a government agency. The things our taxes go towards. No wonder this is a dying business.
I waited 25 minutes to pick up a package that was suppose to be over nighted to me. They said they made ah attempt to deliver. But I sent it to my business and no one ever showed up. So after spending the premium to over night, I had to still come to their miserable office and wait for their rude service. They treat you like they’re not at work and they have to do you a favor.
I’m sorry to say, but there’s a reason why UPS and fedex thrive over them.

Experienced the very worst customer service of my entire life here thanks to «Violet.» I know post offices hire the lowest of the low but she is the rudest person I have ever encountered.

This post office is blemish on an otherwise average postal service. For 7 months, my area has not had a regular carrier, as the one who has my place has been on some sort of leave. The crazy thing is is they let her keep the route, so each day myself and my neighbors has the privilege of having someone deliver our mail (if it comes at all) AFTER they finish their own entire route. So my mail gets delivered (again, if it gets delivered at all, days are routinely missed) at 7, 8, or 9 pm. I’m sorry, but this is unacceptable.
The management only cares about protecting the people who work there, not about the people who are the actual customers. In fact, when I reported this, I was told to ‘get a PO Box.‘
No, I pay freaking taxes, I am entitled to prompt, regular, FREE mail delivery.

I hate post offices… you’d think they would be run better because they’re afraid of losing jobs. Every time I go to one… I just want everything to be electronic or some startup to company to come to my place to pick up my package.

This is the 7^th vortex of hell. Tried calling this place on the phone to locate a package they failed to deliver. I called every day on my lunch break and never EVER got through. And when they heard enough rings, they would pick up, and hang up. Literally where people and packages go to die.

Negative star rating here. This post office couldn’t provide worse service if they tried. Lost mail (even certified, signature-​required first class mail) means nothing to them. They don’t answer the phone. In-​person customer service — scratch that, I can’t use the word service when talking about them — in-​person encounters with them are frustratingly futile. They could literally not care less, about you, your packages and letters or their jobs. I’m not sure they can read. Other than walking, what else does a mail carrier need to be able to do? Read the address on the letter. It sounds so freaking easy. Can we please replace everyone at this branch with robots? I want my freaking mail, not attitude and incompetence.

No one really wants to deal with USPS we get it, but I have never been spoken to so rudely.
Here’s the story. Our company recently moved just a few blocks down the street. In the meantime the store front is closed, but we’re all here running the business in the back. There was a sign posted outside on the window during the time of the delivery that all parcels should be delivered in the back. Come to find out neither our package or a note about about said package were at the business. After figuring this out through tracking it online, I gave the USPS Customer Service line a call.
After multiple times of trying to reach a representative (I was told my the automated machine that customer service was not available) I finally went along and scheduled a redelivery for the next day. That day is today… I tried to call the closest post office (The Cole Branch) which shares the same zip code as our business, but was unable to reach anyone to find out if our package was there. I went in and was told that no, the Cherokee Branch delivers mail to our zip code. The woman seemed a little aloof, but overall everyone there was at least nice — their phones just didn’t work. That’s fine, no big deal, I get it.
I then called this branch to see if our package was there and after a few attempts, I finally spoke with someone. I explained the situation and asked if he could update this address in their system that all future deliveries be made in back. And this started one of the rudest customer service interactions I’ve ever had. It sparked me to write this review after all! I was then yelled at that we could post a sign in the front, which there has been but today had to be taken down because of construction going on, and told that if I wasn’t going to compromise then we can put a stop on all mail and have someone pick it up.
All in all this is the worst Government Branch, the worst delivery service available, and the absolute worst group of individuals that I’ve dealt with. Maybe when you hire employees teach them how to interact with people. The worst part is that no one from this branch will see this, I was unable to get ahold of any management to file a formal complaint, and the USPS will continue to suck…
UPDATE:
In case anyone was wondering they don’t answer their phones… ever. Feel free to waste time and gas by going in only to be treated by the rudest staff.

Came to look into a package that was scanned in about an hour ago. The woman at the window said she would look in the back for it, and then took every single other customer before trying to find my package. I have been here for an hour and a half now, still no package, still letting the entire line cut in front of me and checking for my package in between other customers. Not sure how they decide who is important enough to help, but apparently I am not one of those people.

This is my least favorite post office in perhaps the entire country. I have the misfortune of this being my post office. Their hours are horrible. I can never get there in time to pick up packages on hold on weekdays because they close so early. They are often out of express or priority flat rate boxes/​envelopes. There is always a long line because there are not enough windows open. The pickup window is always slow. The parking lot is often full and if there is a line you cannot get out of the lot. I try to avoid going to this location. Sometimes it is unavoidable because even when I am home the postal person delivering my packages chooses to not use the call box to let me know they have a package that requires a signature.

This is the ²⁄₃ time since moving to Hollywood that my mail doesn’t arrive. I track it. It says it’s out on delivery and for whatever reason they never actually deliver it. It’s soooo irritating. How hard could this be!!! Now I have to take more time out of my not so free time to drive there and figure out what went wrong — again!!!

Just want to add that now a preponderance of the blue collection boxes in the neighborhood remain locked at all times, so nothing can be deposited, and so that our lazy and criminal post workers can continue to do nothing on our dimes. Another example of the complete and outrageous negligence of this branch. It should be shut down and everyone there fired.
Now they can’t even take the outgoing mail, which if I had another option to send, I wouldn’t want them to take anyway. Don’t anybody who lives in their fiefdom tip them a goddamn thing this holiday season. They’ve stolen enough from us the rest of the year.

Horrendous service. Doesn’t even deserve this one star.
I was dismissed to the «blue door» at 9:48 AM and was told it opens at 10 AM. After 20 – 30 mins passed, 10 others had lined up behind me. The front desk could not get anyone to assist us. So even though it was past 10 am, no one was willing to help. Those in line began ringing the door bell nonstop and others were banging on the door. A woman and man kept begging for assistance. Literally I thought this was a huge joke like I was being pranked for some new TV show where they want you to cry before they tell you it’s all for fun because it was just that bad.
Seriously you people have one job. Just do it…
I’m seriously afraid of making online orders knowing they may choose to drop it off on the correct day (I paid $ 25 for express shipping to get my dresses for a wedding by Friday) but spent all Saturday hunting it down and even having to meet with the carrier.
Grateful to the carrier Sheba for meeting me so I can get my dresses but that office is a mess.

This is the best and friendliest post office I’ve been to in a while. There is a greeter who assist you in what you need and if you need to go to a window or just drop it off. The gentleman who helped me at the window was very happy, made small talk with me and wished me a great day! They have onsite parking which is a plus!

I am surprised this post office has even two stars. If I could give –one star it would be flattering.
The worst service and attitude!
In line with 12 other customers waiting (now for 35 min.) to pick up a parcel for which the mail carrier left a note.
One person behind a closed door. Perhaps she went for her lunch break for all I know.
Something needs to be done. They are so arrogant but you are at their mercy!

TERRIBLE SERVICE.
Over the last 5 years, I’ve had over a dozen packages damaged, lost, or stolen from. When you ask to speak to manager about a missing or misdelivered item, you’ll be warned they don’t have time to «entertain» your complaint (exact words).
This station has been the source of so many headaches that I look forward to moving out of my zipcode.

My package was delivered a day early and they left a note. I scheduled it to be redelivered the next day and got confirmation. Nothing came for 2 days. I called and called but no one picked up, so I drove to the post office, waited for an hour for them to tell me «It’s not here, we’re not sure where your package is.» They called the carrier and he didn’t answer, twice. They said I would probably receive it by EOD. It is a full week later and nothing. No one will answer my phone calls, and tracking still says «your package will be re-​delivered on June 19» like I’m in a time warp.
I now have to take off work and manually drive to someone b/​c they refuse to pick up their phones. This is a new cell phone and I can’t afford to buy another one, and the sender did not insure the package. Dreading this, and hate USPS. This is the 3^rd time this has happened to me. Cannot wait to speak to a manger.

I was expecting a package from New Zealand. One day, I found the package slip in a bush next to my mailbox. My usual post office is on Wilcox, so I was a bit surprised to see that the slip was from Cherokee.
I attempted to track the package, but couldn’t read the chicken scratch tracking number, so I had to wait until the next day for the sender to send the tracking number from NZ. The post office attempted to deliver the package on the 8^th, and (according to the website) never made another attempt. It is currently the 19^th, so as of yesterday ten days had passed. The website also says that the package has been returned to sender. So rather than waiting the usual fifteen days, I guess they just decided not to bother and sent it back. I guess. Because I can’t confirm anything. Nobody answers the phone at this place.
WTF, USPS. WTF.

For some reason, this was the branch of the post office I went to whenever I ended up in Hollywood. I never read the reviews prior to just going here but now that I did… jeez.
Although the location on Wilcox Ave. was somewhat closer, I DID read their reviews prior and was put off until I had to go since a piece of mail was rerouted there. I did not have a bad experience at that location as I had expected to (yes, I’m a true pessimist).
Now note that my bad experience here was not due to any living employee there at this time, since I had no face-​to-​face contact.
Reason I rate this lower is due to the fact I stopped by very early (around 6am) and was happy to see the lobby was open for the DIY shipping. I had an early work day so I was glad to see I could take care of this now and not have to worry about returning later if I got out early enough. I was back in my car within minutes. Problem came well over a week later, as I went to track my package since I never heard from the receiver. That the package was STILL sitting in LA, CA 90 028. It was supposed to be sent to San Diego and to arrive within a few days, including the weekend. I kept in close touch with the receiver explaining the issue and I joined the
site so I could file a claim concerning my package. Finally, things worked themselves out (and I received my proper refund due to me keeping track of this) but I never had this type of incident happen at another post office.
This kind of makes me want to avoid this location, although things aren’t looking too good with USPS in this area. Do I really have to leave town to go to a different post office in order to reassure myself my mail will arrive somewhere?

Worst post office in my lifelong history of receiving mail.
We placed a three day vacation hold on our mail — eleven days ago. They seemingly refuse to deliver to us ever again. I’ve received multiple package notifications for packages. that haven’t been delivered, although Amazon tracking shows the post office is reporting them as delivered, checks are not being delivered, bills — they can keep those — absolutely nothing. Three phone calls and three report numbers and three promises to «deliver today». Nada.
Now they just won’t answer the phone. Great service. We have no choice what post office we get to use, which is unamerican. But at least go in knowing that this is the worst of the worst.